Katy Manor
Strong Medicare quality ratings; families often praise staff willingness to assist with technology. Still worth an in-person visit.
based on 6 Google reviews
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What this means for your family
While the facility previously demonstrated strong communication support during difficult times, the recent reports of neglect and restricted access to call buttons are deeply concerning. Families considering this facility should conduct unannounced visits and closely monitor the responsiveness of staff to their loved one's immediate needs.
Google Reviews
Google Reviews
6 reviews on Google“Katy Manor presents a stark contrast between historical performance and recent experiences, with a family member reporting serious neglect regarding call buttons and basic care needs in 2024. While a 2020 review praised the staff's dedication during the pandemic, the most recent feedback highlights significant concerns regarding patient safety and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Staff willingness to assist with technology
- Supportive during lockdown periods
- Facilitation of family communication
Concerns
- Neglect of basic care and call button access
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that Katy Manor has a 5-star CMS rating for health inspections, what specific protocols do you have in place to ensure consistent, high-quality daily care for residents?
- 2I noticed some feedback regarding call button response times; could you walk me through your current process for monitoring and responding to resident requests to ensure no one is overlooked?
- 3We understand that dining experiences can be a challenge in many facilities; what steps are you taking to improve the quality and variety of meals served to residents?
- 4It is wonderful that your team is so helpful with technology and family communication; how do you integrate these tools into the daily routine to help residents stay connected with us?
- 5With a capacity of 60 residents, how do you ensure that each individual receives personalized attention and that staff are adequately supported to maintain high standards of care?
- 6Could you describe how your team handles medical emergencies or urgent health changes, particularly during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs/nurse taped her call button to the cabinet next to her bed - high where she could not reach it. This happened multiple times when my siblings and I came to visit.”
“Fabulous staff who care. During this time of COVID-19 lockdown of nursing homes around the country, the staff at Katy Manor have gone the extra mile to help use interact with parents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Katy Manor has 25 federal deficiencies across 6 recent surveys, with families filing 4 complaints that triggered additional inspections. The facility repeatedly struggles with medication management, fire safety systems, and care quality standards. While all deficiencies show correction dates, the pattern of recurring issues in medication errors and care standards, plus recent family complaints about communication and medication safety, suggests ongoing operational challenges that warrant careful consideration during any visit.
Mar 27, 2025Routine6
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 7, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 11, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 16, 2024Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Dec 1, 2023Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 6, 2022Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Ownership & Operations
Who Operates This Facility
Katy Manor
government
Ownership & Management
Owners
Cooper County Nursing Home District no 1
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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