Nursing HomeMedicaid Top Rated

Joseph L Morse Health Center INC the

Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.

4847 Fred Gladstone Drive, West Palm Beach, FL 33417|230 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

2.5/5

based on 6 Google reviews

(561) 471-5111 Directions Website

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What this means for your family

While the facility is physically clean and has some helpful support staff, the reports of unresponsive call lights and neglect are deeply concerning. If you are considering this facility, I strongly recommend conducting unannounced visits during off-hours to observe staff responsiveness and patient care firsthand.

Google Reviews

6 reviews on Google

“The Joseph L. Morse Health Center presents a stark contrast between its physical appearance and the quality of care provided. While some families appreciate the facility's cleanliness and the helpfulness of specific staff members like social workers and dietitians, others report severe neglect, including unresponsive call lights and staff abandoning residents during care tasks.”

Quality Themes

Tap a score for details

Strengths

Clean and well-maintained facility
Helpful social work and dietary staff
Reliable laundry services

Concerns

Unresponsive staff and ignored call lights (mentioned by 2 reviewers)
Neglectful care and lack of assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 7 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's large capacity of 230 residents, what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance?
2Could you walk me through your current process for medication management and how you ensure accuracy and consistency for each resident?
3What strategies does your leadership team use to foster open and proactive communication with families regarding their loved one's daily care and health updates?
4How do you support and train your staff to ensure that every resident receives attentive, high-quality care throughout their shift?
5Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially connected?
6In the event of a medical emergency, what is your standard procedure for stabilizing the resident and notifying the family?

Personalized based on this facility's data

Key Review Excerpts

“Facility is very clean. Staff is very helpful. Social worker Maylin and dietitian are great.”

Rehab patient's family · 2024★★★★★

“They walk out of my mom's room in mid-sentence as she is asking for assistance. They help her to the bathroom, say they'll be right back, then never re-appear. Call lights flash outside rooms and no one comes.”

Resident's family · 2025★★☆☆☆

“Looks are deceiving. Looks beautiful on the outside, but what's on the inside is abusive and neglectful.”

Resident's family · 2023★☆☆☆☆

Source: 6 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.41hrs

Registered nurses for medical care

Total Nursing

4.83hrs

All nurses + aides combined

Staff Turnover

31%

Lower is better (< 30% = good)

RN Turnover

28%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility4.5%

Better than Avg

Here

4.5%

19.4%

11.5%

Palm beach

8.9%

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

12.1%

4.1%

Palm beach

3.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility6.3%

Better than Avg

Here

6.3%

15.4%

8.7%

Palm beach

12.3%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.7%

Better than Avg

Here

5.7%

14.4%

9.1%

Palm beach

7.5%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility11.2%

Better than Avg

Here

11.2%

19.5%

15.0%

Palm beach

15.8%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Palm beach

97.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.7%

94.7%

Palm beach

94.8%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

94.8%

Palm beach

93.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.5%

Palm beach

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (7.3)

Clean record — no deficiencies

This facility has a very clean inspection record with only 2 minor deficiencies across 2 surveys, both promptly corrected by the provider. The issues involved accident prevention/supervision and fire safety construction requirements. No complaints were filed by families, and the facility addressed all identified concerns, indicating responsive management and commitment to maintaining safety standards.

Aug 17, 2023Routine1 finding

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Apr 14, 2022Routine1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Joseph L Morse Health Center INC the

Organization Type

nonprofit

Ownership & Management

Owners

Joseph L Morse Health Center, INC

Owner · Organization

100%

Wolan, Randy

Owner (parent company)

Key personnel

Myers, KeithOfficer / DirectorWolan, RandyOfficer / DirectorMyers, KeithManagerWolan, RandyManagerMyers, KeithAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(561) 471-5111

morselife.org

4847 Fred Gladstone Drive

West Palm Beach, FL 33417

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

6 reviews from families & visitors

Official Website

Visit morselife.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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