Jones Harrison Residence
Strong Medicare quality ratings; families often praise compassionate, long-term nursing staff. Still worth an in-person visit.
based on 36 Google reviews

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What this means for your family
Jones Harrison appears to be a strong choice for long-term and memory care, where staff turnover is low and residents receive personalized attention. However, families should exercise extreme caution regarding the Transitional Care Unit (rehab). We strongly recommend asking about their specific protocols for medication security and call-light response times, as multiple families have reported significant lapses in these areas.
Google Reviews
Google Reviews
36 reviews on Google“Jones Harrison Residence receives highly polarized feedback, with some families praising the compassionate, long-term care and low staff turnover, while others report severe issues with neglect and poor communication. Recurring complaints highlight significant delays in responding to call lights, medication management errors, and poor food quality. Families considering this facility should weigh the positive experiences of long-term residents against the serious concerns regarding staffing levels and responsiveness in the rehab/transitional care units.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, long-term nursing staff
- Meaningful resident activities
- Clean, well-maintained facility
- Low staff turnover in long-term care
Concerns
- Significant delays in responding to call lights and bathroom assistance (mentioned by 5 reviewers)
- Medication management errors and missing personal items (mentioned by 4 reviewers)
- Poor food quality and inedible meals (mentioned by 3 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that staffing ratings are a current focus for the facility; could you walk me through your current process for ensuring residents receive timely assistance when they use their call lights?
- 2We read that your long-term nursing staff is very compassionate, which is wonderful; how do you integrate those experienced team members into the onboarding and support of newer staff?
- 3Regarding medication management, what specific protocols or double-check systems do you have in place to ensure accuracy for residents?
- 4We saw that you actively engage with family feedback online; how do you utilize that communication loop to address concerns about daily operations like dining or housekeeping?
- 5Could you share more about the current menu planning process and how you ensure that residents' nutritional needs and personal preferences are consistently met?
- 6For peace of mind, how do you handle communication with families during medical emergencies, and what is your process for keeping us updated on changes in health status?
Personalized based on this facility's data
Key Review Excerpts
“The staff is exceptional. With low turnover, there is time to really get to know each resident as unique and special.”
“They leave people sitting on the toilet for 30+ minutes. They were giving my mom half of the pain pills she was prescribed.”
“I was prescribed anti-anxiety medications that were not given to me but stolen by the nursing staff. My other meds were mismanaged.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jones Harrison Residence shows recurring problems across multiple areas, with 8 complaint-triggered deficiencies indicating families have filed reports about care concerns. The facility has persistent issues with fire safety systems, medication management, and care planning that span multiple surveys. While most deficiencies show correction plans, some safety and care quality issues remain unresolved, suggesting ongoing challenges with maintaining consistent standards.
Jan 9, 2026Routine17
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 9, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 9, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 14, 2024Routine16
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Nov 14, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Ownership & Operations
Who Operates This Facility
Jones Harrison Residence
nonprofit
Chain Affiliation
Ebenezer Senior Living
6 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 6
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit jones-harrison.org
Medicare data downloads
Original nursing home datasets
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