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Nursing HomeMedicaid

Jones Harrison Residence

Strong Medicare quality ratings; families often praise compassionate, long-term nursing staff. Still worth an in-person visit.

3700 Cedar Lake Avenue, Calhoun Isles · Minneapolis, MN 55416120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 36 Google reviews

5
4
3
2
1
Jones Harrison Residence Nursing Home in Minneapolis, MN — Street View
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What this means for your family

Jones Harrison appears to be a strong choice for long-term and memory care, where staff turnover is low and residents receive personalized attention. However, families should exercise extreme caution regarding the Transitional Care Unit (rehab). We strongly recommend asking about their specific protocols for medication security and call-light response times, as multiple families have reported significant lapses in these areas.

Google Reviews

Google Reviews

36 reviews on Google
Jones Harrison Residence receives highly polarized feedback, with some families praising the compassionate, long-term care and low staff turnover, while others report severe issues with neglect and poor communication. Recurring complaints highlight significant delays in responding to call lights, medication management errors, and poor food quality. Families considering this facility should weigh the positive experiences of long-term residents against the serious concerns regarding staffing levels and responsiveness in the rehab/transitional care units.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean8.0Activities9.0Meds2.0Memory8.0Comms3.0ValueN/A

Strengths

  • Compassionate, long-term nursing staff
  • Meaningful resident activities
  • Clean, well-maintained facility
  • Low staff turnover in long-term care

Concerns

  • Significant delays in responding to call lights and bathroom assistance (mentioned by 5 reviewers)
  • Medication management errors and missing personal items (mentioned by 4 reviewers)
  • Poor food quality and inedible meals (mentioned by 3 reviewers)
  • Difficulty reaching staff via phone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(2)'17(2)'19(2)'21(3)'23(2)'25(4)'26(7)

Distribution · 41 analyzed

5
20
4
4
3
3
2
4
1
10

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that staffing ratings are a current focus for the facility; could you walk me through your current process for ensuring residents receive timely assistance when they use their call lights?
  • 2We read that your long-term nursing staff is very compassionate, which is wonderful; how do you integrate those experienced team members into the onboarding and support of newer staff?
  • 3Regarding medication management, what specific protocols or double-check systems do you have in place to ensure accuracy for residents?
  • 4We saw that you actively engage with family feedback online; how do you utilize that communication loop to address concerns about daily operations like dining or housekeeping?
  • 5Could you share more about the current menu planning process and how you ensure that residents' nutritional needs and personal preferences are consistently met?
  • 6For peace of mind, how do you handle communication with families during medical emergencies, and what is your process for keeping us updated on changes in health status?

Personalized based on this facility's data


Key Review Excerpts

The staff is exceptional. With low turnover, there is time to really get to know each resident as unique and special.

Memory care family member · 2024★★★★★

They leave people sitting on the toilet for 30+ minutes. They were giving my mom half of the pain pills she was prescribed.

Rehab patient's family · 2021☆☆☆☆

I was prescribed anti-anxiety medications that were not given to me but stolen by the nursing staff. My other meds were mismanaged.

Rehab patient · 2021☆☆☆☆
Source: 36 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.42hrs
OK
Registered nurses for medical care
Total Nursing
4.55hrs
OK
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
28%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
19.5%
MN
12.5%
Hennepin
13.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
15.5%
MN
17.0%
Hennepin
21.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
15.3%
MN
21.4%
Hennepin
17.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.9%
Mixed vs Avgs
Here
6.9%
US
12.1%
MN
4.3%
Hennepin
5.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
95.5%
MN
96.1%
Hennepin
94.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.5%
Better than Avg
Here
14.5%
US
14.4%
MN
18.6%
Hennepin
16.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility80.8%
Worse than Avg
Here
80.8%
US
81.8%
MN
88.3%
Hennepin
86.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.6%
Worse than Avg
Here
77.6%
US
79.8%
MN
82.7%
Hennepin
80.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.1%
Worse than Avg
Here
3.1%
US
1.6%
MN
1.8%
Hennepin
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (8.0)
6 complaint-triggered

Jones Harrison Residence shows recurring problems across multiple areas, with 8 complaint-triggered deficiencies indicating families have filed reports about care concerns. The facility has persistent issues with fire safety systems, medication management, and care planning that span multiple surveys. While most deficiencies show correction plans, some safety and care quality issues remain unresolved, suggesting ongoing challenges with maintaining consistent standards.

Jan 9, 2026Routine
17
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0851Minimal · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jan 9, 2026Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jul 24, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jul 9, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Nov 14, 2024Routine
16
0363Potential for harm · Widespread

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Nov 14, 2024Complaint
1
0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Jones Harrison Residence

Organization Type

nonprofit

Chain Affiliation

Chain Name

Ebenezer Senior Living

Chain Size

6 facilities nationwide

Chain avg rating: 3.2/5 · Rank 5 of 6

Ownership & Management

Key personnel

Dimick, MarthaManaging Control - Governing BodyDiracles, MarciaManaging Control - Governing BodyHarwood, TaylorManaging Control - Governing BodyKilburg, ElizabethManaging Control - Governing BodyKimpton, JeffreyManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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