The Villas at the Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 6.5)
Below average in MN · Below recommended RN staffing · $105,301 in fines
What this means for your family
The facility is highly regarded for its physical maintenance and independent living environment, making it a strong choice for active seniors. However, families considering memory care should exercise caution and ask direct questions about staff turnover rates and communication protocols, as these are recurring pain points for families in that unit.
Google Reviews
Google Reviews
35 reviews on Google“The Villas at the Park (often referred to as Parkshore in reviews) is a senior living community that receives high praise for its well-maintained facilities, attractive grounds, and responsive maintenance team. However, families have reported significant concerns regarding inconsistent communication, high staff turnover in memory care, and the sudden discontinuation of promised services. While independent living residents often report a positive experience, those seeking higher levels of care have encountered frustration with operational reliability.”
Quality Themes
Tap a score for detailsStrengths
- Well-maintained, clean, and beautiful facility
- Responsive and efficient maintenance staff
- Professional and caring independent living staff
- Attractive amenities including patio, atrium, and bistro
Concerns
- Poor communication and lack of responsiveness to family inquiries (mentioned by 2 reviewers)
- Inconsistent care and high staff turnover in memory care units (mentioned by 2 reviewers)
- Discontinuation of services after move-in (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that memory care is a specialized area of focus here, what specific training or consistency measures do you have in place for the staff working in that unit?
- 2I noticed the facility has a beautiful atrium and bistro; how do you encourage residents to utilize these spaces for daily social activities?
- 3What is your standard protocol for keeping families updated on a resident's status, and who is the primary point of contact for addressing our questions or concerns?
- 4With the recent focus on staffing levels, how do you ensure that the quality of care remains consistent for residents throughout the week?
- 5Can you walk me through your process for handling medical emergencies or urgent health changes, especially during evening or weekend hours?
- 6We want to ensure a smooth transition; how do you manage the continuity of services and care plans once a resident has fully moved in?
Personalized based on this facility's data
Key Review Excerpts
“My parents have been in Parkwood (Memory Care Unit at Parkshore) since June. The experience has been very disappointing. We thought we had vetted the facility thoroughly. They talk a good talk but the experience hasn’t matched.”
“Management here is 110% dedicated to high quality and professionalism in delivery of services and meeting residents' needs. There are no corners cut, staff is incredibly great, and the facility is wonderfully maintained.”
“Friendly, excellent staff, well managed, good facility such as patio, atrium, dining room etc., well maintained, quick and excellent maintenance staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Villas at the Park has a concerning pattern of 42 deficiencies across 4 surveys, including families filing complaints about medication management and care planning. Recurring issues include medication errors, infection control problems, fire safety violations, and resident care quality concerns. While all deficiencies show correction dates, the facility continues having problems with fire safety systems and medication management across multiple surveys, suggesting persistent operational challenges families should carefully consider.
Nov 20, 2025Routine11
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Oct 24, 2024Routine12
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Nov 9, 2023Routine13
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Environmental Deficiencies
Keep all essential equipment working safely.
Nov 9, 2023Complaint5
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
May 5, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Federal Penalties
Fine
Oct 24, 2024
$17,989
Fine
Oct 30, 2023
$4,587
Fine
Oct 23, 2023
$4,587
Fine
Oct 17, 2023
$4,587
Fine
Oct 10, 2023
$4,587
Fine
Oct 2, 2023
$4,587
Fine
Sep 25, 2023
$4,587
Fine
Sep 18, 2023
$4,587
Fine
Sep 11, 2023
$4,587
Fine
Sep 5, 2023
$4,587
Fine
Aug 28, 2023
$4,587
Fine
Aug 21, 2023
$4,587
Fine
Aug 14, 2023
$4,235
Fine
Aug 7, 2023
$3,882
Fine
Jul 17, 2023
$9,527
Fine
Jun 26, 2023
$2,470
Fine
Jun 20, 2023
$2,117
Fine
Jun 12, 2023
$1,764
Fine
May 23, 2023
$3,174
Ownership & Operations
Who Operates This Facility
The Villas at the Park
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 20 of 45
Ownership & Management
Owners
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Wbs Holdings LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Stern, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit parkshoreseniorcampus.com
Medicare data downloads
Original nursing home datasets
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