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Nursing HomeMedicaid Investigative

Jml Care Center INC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

184 Ter Heun Drive, Falmouth, MA 02540132 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 14 Google reviews

5
4
3
2
1
Jml Care Center  INC Nursing Home in Falmouth, MA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (10 vs median 7.0)

Below average in MA · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record

Source: Medicare data

What this means for your family

JML Care Center is highly regarded for its rehabilitation services, with many patients reporting excellent recovery outcomes. However, given the serious concerns raised by some families regarding the quality of long-term care, we strongly recommend conducting an unannounced visit and speaking directly with current long-term residents' families to gauge the consistency of care.

Google Reviews

Google Reviews

14 reviews on Google
JML Care Center receives high praise for its rehabilitation services, with multiple former patients highlighting the professionalism and kindness of the nursing and therapy staff. However, the facility faces serious allegations from some reviewers regarding the quality of elder care and staff attentiveness, suggesting a significant disparity in experiences.

Quality Themes

Tap a score for details
Food10.0Staff7.0Clean10.0ActivitiesN/AMeds10.0MemoryN/ACommsN/AValueN/A

Strengths

  • Highly skilled and professional rehabilitation therapy team
  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility environment

Concerns

  • Allegations of poor or abusive care (mentioned by 2 reviewers)
  • Staff prioritization of personal tasks over patient care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'16(1)'18(1)'23(2)'26(3)

Distribution · 15 analyzed

5
12
4
1
3
0
2
0
1
2

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has a strong reputation for rehabilitation therapy; could you walk me through how the therapy team coordinates with the nursing staff to ensure consistent care?
  • 2With 10 recent state violations on record, what specific steps or new protocols has the leadership team implemented to address these concerns and improve overall quality?
  • 3How does the facility ensure that staff members remain focused and responsive to resident needs throughout their shifts, especially during busy times?
  • 4I see that you engage with feedback online; how do you use that input to resolve concerns and improve the daily experience for residents?
  • 5Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially connected?
  • 6Given the recent health inspection ratings, what is your current plan for monitoring and maintaining high standards of care across all departments?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff at JML provides compassionate care that transforms lives every day. Through long shifts, difficult moments, and countless challenges, they remain steadfast in their commitment to healing.

Long-term resident's family · 2025★★★★★

The care by the nurses especially Marjorie Rudd was extraordinary, she not only dispensed medicine but gave loving care. The occupational therapist Mary, was excellent; professional, knowledgeable, and kind in her helping me to recover.

Rehab patient · 2020★★★★★

Bright Clean entry lobby and hallways with a receptionist. Aunt was very satisfied with her food and treatments.

Resident's family · 2025★★★★★
Source: 14 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.91hrs
OK
Registered nurses for medical care
Total Nursing
4.24hrs
OK
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

4

measures

Worse Than Avg

11

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MA
13.7%
Barnstable
17.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility35.5%
Worse than Avg
Here
35.5%
US
19.4%
MA
21.4%
Barnstable
25.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility77.7%
Worse than Avg
Here
77.7%
US
93.4%
MA
92.4%
Barnstable
92.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
14.4%
MA
16.9%
Barnstable
20.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
19.5%
MA
19.4%
Barnstable
20.4%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.8%
Worse than Avg
Here
10.8%
US
4.9%
MA
4.3%
Barnstable
3.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility53.5%
Worse than Avg
Here
53.5%
US
81.8%
MA
77.6%
Barnstable
79.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.8%
Worse than Avg
Here
71.8%
US
79.7%
MA
77.7%
Barnstable
74.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
MA
1.3%
Barnstable
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (8.9)

JML Care Center has 39 deficiencies across 4 surveys, with all issues reportedly corrected by the facility. The most recurring problems involve care planning, medication management, and building safety/fire protection systems. Notably, care planning deficiencies appeared in three separate surveys (2021, 2023, 2025), and infection control issues surfaced multiple times, suggesting these areas may need ongoing attention despite reported corrections.

Feb 6, 2025Routine
12
0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0111Potential for harm · IsolatedCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0712Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

Dec 14, 2023Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0111Potential for harm · IsolatedCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 8, 2023Routine
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 20, 2021Routine
13
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0111Potential for harm · IsolatedCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Jml Care Center INC

Organization Type

nonprofit

Ownership & Management

Key personnel

Mcdonough Anastos, MaryW-2 Managing EmployeeSpofford, RobinW-2 Managing EmployeePino, ColleenOfficer / DirectorLauf, MichaelOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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