Jerseyville Nsg & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 11.0)
- High staff turnover (70%)
- High RN turnover (57%)
Bottom 25% in IL · Below recommended RN staffing · Very high staff turnover · Worst in HELIA HEALTHCARE chain · $409,663 in fines · Abuse citation
What this means for your family
While the facility has undergone recent renovations and has new leadership, the recurring reports of neglect and poor hygiene are serious red flags. If you consider this facility, you must conduct unannounced visits at various times of the day and night to verify that basic care needs are being met consistently.
Google Reviews
Google Reviews
16 reviews on Google“Jerseyville Nursing & Rehab Center presents a polarized experience, with recent reviews highlighting a positive shift under new administration alongside severe, recurring reports of neglect. While some visitors praise the facility's recent renovations and leadership, multiple families have reported critical issues including poor response times, hygiene concerns, and failures in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Recent facility renovations and aesthetic upgrades
- Positive leadership changes under new administration
- Some dedicated and caring individual staff members
Concerns
- Chronic understaffing leading to neglect (mentioned by 5 reviewers)
- Poor hygiene and failure to assist with basic needs (mentioned by 3 reviewers)
- Inadequate medical oversight and communication (mentioned by 3 reviewers)
- Slow response times to call buttons (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has undergone some recent aesthetic renovations; how have these updates impacted the daily environment and comfort for the residents?
- 2With the new leadership team in place, what specific steps are being taken to improve response times for call buttons and ensure residents receive timely assistance with their daily needs?
- 3Given the recent focus on staffing, could you walk me through your current approach to ensuring consistent medical oversight and clear communication with families regarding a resident's health status?
- 4How does the facility currently manage medication administration to ensure accuracy and safety for residents with complex health needs?
- 5What measures are in place to ensure that hygiene standards and personal care assistance remain a high priority throughout all shifts?
- 6Could you describe the current daily activity schedule and how the staff works to keep residents engaged and socialized within the community?
Personalized based on this facility's data
Key Review Excerpts
“My mother lives there now. I find her laying in urine so many times. There is a handful of workers that care. But the rest are lazy and or don't care.”
“There's barely any nursing staff which leads to neglect, and there wasn't any physical therapy. Nurses would frequently allow her to be dehydrated”
“The new admin — only 22 and military (I hear), too — has brought awesome energy and really turned things around. The staff seem happier, the building looks great”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with significant complaint activity, as families have filed reports leading to 28 deficiencies across multiple surveys. The most recurring problems involve accident prevention and safety hazards (appearing in 8 different surveys), protection from abuse and neglect, and nutrition/dietary services. While all deficiencies show correction dates, the persistent nature of safety issues across recent surveys through 2025 suggests ongoing challenges with maintaining safe conditions and adequate oversight for residents.
Nov 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 16, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Keep all essential equipment working safely.
Jun 10, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 28, 2025Routine19
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 28, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nov 26, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Federal Penalties
Payment Denial
Sep 16, 2025
38-day denial
Fine
Sep 16, 2025
$25,500
Fine
Sep 16, 2025
$15,470
Fine
Jun 10, 2025
$31,603
Payment Denial
Feb 28, 2025
17-day denial
Fine
Feb 28, 2025
$61,789
Payment Denial
Oct 10, 2024
19-day denial
Fine
Oct 10, 2024
$80,789
Fine
Mar 11, 2024
$162,727
Ownership & Operations
Who Operates This Facility
Jerseyville Nsg & Rehab Center
for profit
Chain Affiliation
Helia Healthcare
13 facilities nationwide
Chain avg rating: 2.5/5 · Rank 12 of 13 (Worst)
Ownership & Management
Owners
Miller, Stephen
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit heliahealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.