Jefferson County Nursing Home
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 89 Google reviews
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What this means for your family
While many families report excellent, compassionate care, there is a clear trend of recent complaints regarding staff professionalism and responsiveness. When touring, we recommend asking specifically about how the facility monitors staff during off-hours and how they handle communication when a resident has a concern.
Google Reviews
Google Reviews
89 reviews on Google“Jefferson County Nursing Home receives highly polarized feedback, with many families praising the compassionate, attentive care and professional nursing staff. However, a significant number of recent reviews highlight recurring issues with staff rudeness, unprofessional behavior, and perceived neglect, particularly regarding communication and responsiveness to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective rehabilitation services
- Strong administrative support for families
Concerns
- Rude or unprofessional staff behavior (mentioned by 6 reviewers)
- Poor communication and responsiveness to family/resident needs (mentioned by 4 reviewers)
- Staff seen neglecting duties (e.g., smoking outside, cell phone use) (mentioned by 3 reviewers)
- Rigid or unhelpful admissions/insurance processing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 160 residents, how do you ensure consistent, personalized communication with families regarding their loved one's daily status?
- 2I've noticed some feedback regarding the dining experience; could you walk me through how you are working to improve meal variety and resident satisfaction in the dining hall?
- 3What specific protocols or training programs do you have in place to ensure that staff remain fully engaged and professional while on the floor?
- 4How does your team handle the admissions and insurance process to ensure it feels supportive and transparent for families during what can be a stressful transition?
- 5Could you describe the daily activity schedule and how you encourage residents to participate in social life to ensure they feel connected and active?
- 6In the event of a medical emergency, what is your specific process for stabilizing a resident and how quickly are family members typically notified?
Personalized based on this facility's data
Key Review Excerpts
“The staff truly went above and beyond—every interaction showed how much they genuinely cared. It gave our family peace of mind knowing he was in such compassionate and capable hands.”
“My Mother lives at Jefferson Park and is having a wonderful experience. Nothing is perfect all of the time; but when made aware of an issue they are quick to work on resolution.”
“My mom has been there since june 1st and when im visiting the staff is friendly but when mom is on the phone with me the staff is very rude and act like she interrupted there cell phone time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jefferson County Nursing Home has 24 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most recurring problems involve fire safety systems (sprinklers, smoke barriers, alarms), electrical equipment maintenance, and emergency preparedness. Some fire safety issues have persisted across multiple surveys, suggesting ongoing challenges in this area, though the facility has provided correction dates for all violations.
Dec 12, 2025Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Aug 17, 2022Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Sep 18, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Jefferson County Nursing Home
government
Ownership & Management
Owners
Jefferson County Government
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit jcnh.org
Medicare data downloads
Original nursing home datasets
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