Jefferson City Health and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 129 Google reviews
Watch Jefferson City Health and Rehab Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 5.0)
Below average in TN · Below recommended RN staffing · $8,788 in fines
What this means for your family
This facility is highly regarded for its physical therapy and compassionate daytime staff, making it a strong contender for short-term rehab. However, families should be aware of serious, recurring reports regarding night-shift understaffing and medication safety. We strongly recommend conducting an unannounced visit during evening hours and asking specific questions about their medication administration protocols.
Google Reviews
Google Reviews
129 reviews on Google“Jefferson City Health and Rehabilitation Center receives highly polarized feedback, with many families praising the compassionate staff, effective physical therapy, and clean environment. However, significant concerns regarding inconsistent night-shift care, understaffing, and serious allegations of neglect and medication mismanagement have been raised by multiple reviewers. Families considering this facility should weigh the strong clinical reputation reported by many against these critical reports of safety and oversight failures.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Supportive admissions and administrative staff
Concerns
- Understaffing leading to neglect (mentioned by 5 reviewers)
- Inconsistent quality of care between day and night shifts (mentioned by 3 reviewers)
- Theft of resident belongings (mentioned by 2 reviewers)
- Poor communication and rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve daily operations?
- 2Given the facility's size of 170 residents, how do you ensure that the quality of care and staff attentiveness remains consistent between the busy day shifts and the overnight hours?
- 3I understand that medication management is a critical priority; could you walk me through your current process for ensuring accuracy and timely delivery of medications?
- 4With concerns sometimes raised regarding the security of personal items, what specific protocols do you have in place to help residents keep their belongings safe and accounted for?
- 5I’ve heard wonderful things about your physical therapy team; how do they coordinate with the nursing staff to ensure a resident's progress is maintained throughout the rest of the day?
- 6How do you proactively manage staffing levels to ensure that every resident receives the prompt attention they need, especially during peak times of the day?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was incredible. They were quick to address any needs and truly went above and beyond in the care they provided. The physical therapy was out of this world good”
“My Dad is a resident there and they just recently fired an RN for drinking on the Job and being flat out drunk. This woman was trusted to hand out medication but she decided to drink on the job”
“The Cna at night some care others do not Day shift can nurses day or night are great cna's most of them at night don't care at all”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints resulting in 7 deficiencies, primarily concerning resident assessment and care planning, medication management, and food safety issues. The facility had problems with comprehensive assessments, care plan development, medication errors, food sourcing, and infection control. Most deficiencies occurred during a November 2023 complaint-triggered survey, with the provider indicating correction dates for all issues identified.
Jun 10, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 2, 2023Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 2, 2023Routine1
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Feb 21, 2019Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Federal Penalties
Fine
Jun 10, 2025
$8,788
Ownership & Operations
Who Operates This Facility
Jefferson City Health and Rehab Center
for profit
Chain Affiliation
Prestige Administrative Services
9 facilities nationwide
Chain avg rating: 2.2/5 · Rank 5 of 9
Ownership & Management
Owners
B&y Healthcare S CORP
Owner · Organization
Cody Healthcare S CORP
Owner · Organization
B&y Trust
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit jeffersoncityhc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.