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Nursing HomeMedicaid Investigative

Jefferson City Manor Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1720 Vieth Dr, Jefferson City, MO 65109102 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 38 Google reviews

5
4
3
2
1
Jefferson City Manor Care Center Nursing Home in Jefferson City, MO — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (11 vs median 10)
  • High staff turnover (90%)
  • High RN turnover (83%)

Below average in MO · Critically understaffed (RN) · Very high staff turnover · $8,340 in fines

Source: Medicare data

What this means for your family

While the facility's physical therapy program is frequently praised for its effectiveness, the recurring reports of severe understaffing and poor management communication are major red flags. Families should conduct an unannounced visit during a weekend or evening shift to observe staffing levels firsthand and ask management specifically how they handle communication with families regarding patient care concerns.

Google Reviews

Google Reviews

38 reviews on Google
Jefferson City Manor Care Center receives highly polarized feedback, with some families praising the therapy team and staff warmth, while others report severe neglect and communication failures. Critical reviews allege dangerous understaffing, poor hygiene, and a lack of responsiveness from management, leading to significant concerns about patient safety. Prospective families should weigh the positive experiences in rehab against the serious, recurring complaints regarding basic care standards and administrative transparency.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean6.0Activities8.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical therapy department
  • Friendly and compassionate nursing staff
  • Well-maintained facility environment
  • Engaging activities and dining options

Concerns

  • Chronic understaffing leading to neglect (mentioned by 5 reviewers)
  • Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
  • Inadequate hygiene and personal care for residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(3)'20(1)'22(9)'24(7)'26(3)

Distribution · 40 analyzed

5
21
4
2
3
0
2
2
1
15

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with personal hygiene and daily care needs?
  • 2I noticed that communication is a top priority for families; what is your standard process for keeping us updated on changes in health status or medication adjustments?
  • 3Since the physical therapy department is a known strength here, how do you integrate those services into a resident's daily routine to maintain their mobility?
  • 4With 102 residents, how does your management team ensure that concerns raised by families are addressed promptly and effectively?
  • 5What measures are taken to ensure that medication management is consistent and error-free, especially during shift changes?
  • 6Could you walk me through your emergency response plan and how you ensure that nursing staff are immediately available to handle urgent medical needs?

Personalized based on this facility's data


Key Review Excerpts

It is a revolving door for nurses and staff. The facility doctor rubber stamps patient care. Their rehab staff are incompetent. It is nothing more than a elder warehouse.

Long-term resident's family · 2024☆☆☆☆

The physical therapy was life changing for my father and I cannot thank them enough. Working in a senior living facility is not a glamorous job, and I am so appreciative of the work they are doing.

Rehab patient's family · 2024★★★★★

The administrator, HR , & the ADON and the entire facility all have terrible communication. they always say they will reach out & never do and the facility NEVER answers the phone.

Visitor/Observer · 2024☆☆☆☆
Source: 38 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.25hrs
33%
Registered nurses for medical care
Total Nursing
3.01hrs
73%
All nurses + aides combined
Staff Turnover
82%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

3

measures

Worse Than Avg

7

measures

Mixed Results

7

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility36.5%
Worse than Avg
Here
36.5%
US
15.3%
MO
18.9%
Cole
16.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
MO
16.7%
Cole
18.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility17.0%
Worse than Avg
Here
17.0%
US
5.3%
MO
5.5%
Cole
6.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.9%
Worse than Avg
Here
23.9%
US
14.4%
MO
19.1%
Cole
17.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.5%
Better than Avg
Here
14.5%
US
15.5%
MO
23.6%
Cole
23.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility92.9%
Mixed vs Avgs
Here
92.9%
US
93.4%
MO
84.4%
Cole
89.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.6%
Mixed vs Avgs
Here
78.6%
US
79.8%
MO
63.5%
Cole
63.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.1%
Mixed vs Avgs
Here
68.1%
US
81.8%
MO
65.9%
Cole
68.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Mixed vs Avgs
Here
2.0%
US
1.6%
MO
2.2%
Cole
3.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
1penalties
Above state avg (12.0)
17 complaint-triggered
$8,340 in fines

Families have filed 11 complaints resulting in federal citations, including recent issues with abuse/neglect reporting and medication safety that warrant concern. The facility shows recurring problems with care planning, medication management, and safety measures across multiple surveys, though all violations have been officially corrected. Given the pattern of complaint-driven citations and repeated issues in core care areas, families should visit to assess current conditions firsthand.

Apr 7, 2026Complaint
4
0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 11, 2026Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Dec 12, 2025Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 17, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

May 8, 2025Routine
12
0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0637Minimal · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0657Minimal · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0725Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

May 8, 2025Complaint
1
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Federal Penalties

Fine

Nov 27, 2023

$8,340

Ownership & Operations

Who Operates This Facility

Owner / Operator

Jefferson City Manor Care Center

Organization Type

for profit

Ownership & Management

Owners

Jefferson City Manor INC

Owner (parent company) · Organization

Key personnel

Scheulen, BenjaminOfficer / DirectorScheulen, BenjaminOfficer / DirectorJefferson City Manor INCManagerScheulen, BenjaminManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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