Jefferson City Manor Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 10)
- High staff turnover (90%)
- High RN turnover (83%)
Below average in MO · Critically understaffed (RN) · Very high staff turnover · $8,340 in fines
What this means for your family
While the facility's physical therapy program is frequently praised for its effectiveness, the recurring reports of severe understaffing and poor management communication are major red flags. Families should conduct an unannounced visit during a weekend or evening shift to observe staffing levels firsthand and ask management specifically how they handle communication with families regarding patient care concerns.
Google Reviews
Google Reviews
38 reviews on Google“Jefferson City Manor Care Center receives highly polarized feedback, with some families praising the therapy team and staff warmth, while others report severe neglect and communication failures. Critical reviews allege dangerous understaffing, poor hygiene, and a lack of responsiveness from management, leading to significant concerns about patient safety. Prospective families should weigh the positive experiences in rehab against the serious, recurring complaints regarding basic care standards and administrative transparency.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Friendly and compassionate nursing staff
- Well-maintained facility environment
- Engaging activities and dining options
Concerns
- Chronic understaffing leading to neglect (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
- Inadequate hygiene and personal care for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with personal hygiene and daily care needs?
- 2I noticed that communication is a top priority for families; what is your standard process for keeping us updated on changes in health status or medication adjustments?
- 3Since the physical therapy department is a known strength here, how do you integrate those services into a resident's daily routine to maintain their mobility?
- 4With 102 residents, how does your management team ensure that concerns raised by families are addressed promptly and effectively?
- 5What measures are taken to ensure that medication management is consistent and error-free, especially during shift changes?
- 6Could you walk me through your emergency response plan and how you ensure that nursing staff are immediately available to handle urgent medical needs?
Personalized based on this facility's data
Key Review Excerpts
“It is a revolving door for nurses and staff. The facility doctor rubber stamps patient care. Their rehab staff are incompetent. It is nothing more than a elder warehouse.”
“The physical therapy was life changing for my father and I cannot thank them enough. Working in a senior living facility is not a glamorous job, and I am so appreciative of the work they are doing.”
“The administrator, HR , & the ADON and the entire facility all have terrible communication. they always say they will reach out & never do and the facility NEVER answers the phone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
7
measures
7
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 11 complaints resulting in federal citations, including recent issues with abuse/neglect reporting and medication safety that warrant concern. The facility shows recurring problems with care planning, medication management, and safety measures across multiple surveys, though all violations have been officially corrected. Given the pattern of complaint-driven citations and repeated issues in core care areas, families should visit to assess current conditions firsthand.
Apr 7, 2026Complaint4
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 11, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 8, 2025Routine12
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
May 8, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Nov 27, 2023
$8,340
Ownership & Operations
Who Operates This Facility
Jefferson City Manor Care Center
for profit
Ownership & Management
Owners
Jefferson City Manor INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit jeffcitymanor.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Capitol River Wellness & Rehabilitation
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Stonebridge Villa Marie
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Heisinger Bluffs Healthcare Western Campus
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Heisinger Bluffs Rehab and Healthcare Center
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River City Living Community
2.9 miNursing Home · Jefferson City, MO