Jan Frances Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 6.0)
- High staff turnover (62%)
Bottom 25% in OK · Critically understaffed (RN) · Significantly below average staffing · Worst in BGM ESTATE chain · $20,750 in fines · Abuse citation
What this means for your family
Given the serious allegations regarding staff training and the handling of personal care supplies, we strongly advise families to conduct an unannounced visit and ask specifically about staff certification requirements. The facility's aging infrastructure and reports of poor communication suggest that families should maintain a very active role in monitoring their loved one's daily care.
Google Reviews
Google Reviews
25 reviews on Google“Jan Frances Care Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding staff professionalism, training, and patient dignity. While some reviewers praise the care provided, multiple families have reported serious issues including staff indifference, lack of proper certification, and mismanagement of personal supplies.”
Quality Themes
Tap a score for detailsStrengths
- Some staff members described as professional and caring
- Facility name recognition and legacy
Concerns
- Unprofessional and indifferent staff behavior (mentioned by 3 reviewers)
- Poor quality of care and lack of proper training/certification (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on improving communication, what specific methods or platforms do you use to keep families updated on their loved one's daily well-being?
- 2I noticed the facility has a long-standing legacy in the community; how are you working to ensure that the current care standards reflect that history of excellence?
- 3With the current staffing levels, how do you ensure that every resident receives consistent, personalized attention throughout the day?
- 4What specific training or certification programs are in place to ensure your team is fully prepared to handle the complex medical needs of your 132 residents?
- 5Could you walk me through your current protocols for maintaining cleanliness and hygiene in resident living areas, and how often are these spaces inspected?
- 6In the event of a medical emergency, what is your immediate response process, and how quickly are family members notified?
Personalized based on this facility's data
Key Review Excerpts
“Grandmother was treated very poorly and retaliated against when complaints were made. Half the staff are incompetent and rude: one of them decided to take a smoke break right in front of us rather than wheel grandma inside (she had an oxygen tank beside her!)”
“They refuse to get adult pull-ups instead using diapers. For some in there it is humiliating and degrading. When you buy adult pull-ups for your family member the staff uses them on the other patients.”
“This place is hiring people who are not CNA certified to take care of residents zero training this is against the law”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
4
measures
9
measures
3
measures
Residents on antipsychotic medication
Residents who got a urinary tract infection
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has received multiple family complaints over the past three years, with problems in resident protection from abuse and neglect, cleanliness and environmental quality, and nursing staffing repeatedly appearing across surveys. While all deficiencies show correction dates, the pattern of ongoing issues - particularly recent complaints about infection control and failure to properly report incidents - suggests persistent operational challenges that warrant careful evaluation during your visit.
Aug 1, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 7, 2025Complaint6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 9, 2025Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Oct 10, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
May 22, 2024Complaint2
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Federal Penalties
Fine
Aug 1, 2025
$13,488
Ownership & Operations
Who Operates This Facility
Jan Frances Care Center
for profit
Chain Affiliation
Bgm Estate
15 facilities nationwide
Chain avg rating: 2.4/5 · Rank 13 of 15 (Worst)
Ownership & Management
Owners
Bgm Estate LLC
Owner · Organization
Gilbert F. Green Trust
Owner · Organization
Philip M. Green Revocable Trust
Owner · Organization
Mitchell, Kelly
Owner
Mitchell, Kelly
Owner (parent company)
Mitchell, Marcinda
Owner (parent company)
Mitchell, Robert
Owner (parent company)
Tabor, Angela
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit janfrances.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.