Loading EveryPlace content…
Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 26 Google reviews
Email Jan Frances Care Center to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
3 findings in latest survey
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Jan Frances Care Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding staff professionalism, training, and patient dignity. While some reviewers praise the care provided, multiple families have reported serious issues including staff indifference, lack of proper certification, and mismanagement of personal supplies.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
Personalized based on this facility's data
Key Review Excerpts
“Grandmother was treated very poorly and retaliated against when complaints were made. Half the staff are incompetent and rude: one of them decided to take a smoke break right in front of us rather than wheel grandma inside (she had an oxygen tank beside her!)”
“They refuse to get adult pull-ups instead using diapers. For some in there it is humiliating and degrading. When you buy adult pull-ups for your family member the staff uses them on the other patients.”
“This place is hiring people who are not CNA certified to take care of residents zero training this is against the law”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
5
measures
10
measures
1
measures
Residents on antipsychotic medication
Residents who got a urinary tract infection
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has received multiple family complaints over the past three years, with problems in resident protection from abuse and neglect, cleanliness and environmental quality, and nursing staffing repeatedly appearing across surveys. While all deficiencies show correction dates, the pattern of ongoing issues - particularly recent complaints about infection control and failure to properly report incidents - suggests persistent operational challenges that warrant careful evaluation during your visit.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Federal Penalties
Fine
Aug 1, 2025
$13,733
Jan Frances Care Center
for profit
Bgm Estate
15 facilities nationwide
Chain avg rating: 2.4/5 · Rank 13 of 15 (Lowest rating)
Owners
Bgm Estate LLC
Owner · Organization
Gilbert F. Green Trust
Owner · Organization
Philip M. Green Revocable Trust
Owner · Organization
Mitchell, Kelly
Owner
Mitchell, Kelly
Owner (parent company)
Mitchell, Marcinda
Owner (parent company)
Mitchell, Robert
Owner (parent company)
Tabor, Angela
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit janfrances.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
These are the 2 closest facilities in our data within 10 miles. Proximity does not mean they provide the same care type or have stronger quality signals, so compare each profile and verify services directly.