Ballard Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (55%)
- High RN turnover (60%)
Below average in OK · Below recommended RN staffing · $12,740 in fines
What this means for your family
While some families report excellent care and communication, the facility has faced very serious allegations regarding resident safety and hygiene. We strongly recommend conducting an unannounced visit and speaking directly with current residents' families to verify the current standard of care before making a decision.
Google Reviews
Google Reviews
13 reviews on Google“Ballard Nursing Center receives highly polarized feedback, with some families praising the compassionate, attentive nursing staff and helpful management, while others report severe allegations of neglect and abuse. While long-term residents and their families have noted positive experiences with care and communication, recent and historical reports of dehydration, poor hygiene, and safety concerns suggest significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Helpful and accommodating management
- Effective physical therapy services
- Supportive transition process for new residents
Concerns
- Severe neglect including dehydration, lack of hygiene, and untreated medical conditions (mentioned by 2 reviewers)
- Allegations of physical and sexual abuse (mentioned by 2 reviewers)
- Poor facility cleanliness and unpleasant odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has 73 residents, what specific protocols are in place to ensure consistent hydration and daily hygiene for every individual?
- 2I noticed the facility has a 3-star staffing rating; how do you manage staff-to-resident ratios to ensure that residents receive attentive care throughout the day?
- 3Can you walk me through your internal safety and oversight procedures to ensure that residents are protected and that all staff interactions meet your standards of care?
- 4I appreciate that management is active in responding to feedback online; how do you translate that commitment to communication into your daily interactions with families?
- 5What steps are taken to maintain a clean and fresh environment, and how often are common areas and resident rooms deep-cleaned?
- 6How does your team handle medical emergencies or sudden changes in a resident's health status, and how quickly are families notified in those situations?
Personalized based on this facility's data
Key Review Excerpts
“The facility was perpetualy cleaned and disinfected. The staff treated us with respect and always helped with a heart of gladness.”
“The nurses kept me updated, and cared for my mom like she was their own.I got great comfort knowing that the nurse was right there with my mom when she passed; she was not alone.”
“The Staff always makes sure my mom is well taken care of; keeps me updated weekly. I feel like I never have to worry about her while in their care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaint reports that led to deficiencies around safety hazards and abuse response procedures. The most recurring issues involve resident rights violations, medication management problems, and care planning deficiencies. While all identified problems have correction dates, the frequency of issues across multiple surveys and the nature of family complaints suggest potential ongoing care quality concerns that warrant careful evaluation during your visit.
Aug 28, 2025Routine7
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 27, 2024Routine11
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Mar 27, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 9, 2023Routine1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
May 20, 2025
$12,740
Ownership & Operations
Who Operates This Facility
Ballard Nursing Center
for profit
Chain Affiliation
Ihs Management Consultants
5 facilities nationwide
Chain avg rating: 2.0/5 · Rank 3 of 5
Ownership & Management
Owners
Ihs Holding INC
Owner · Organization
Reed, Bart
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit ballardnursingcenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.