See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Ballard Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

201 West 5th Street, Ada, OK 7482073 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 13 Google reviews

5
4
3
2
1
Ballard Nursing Center Nursing Home in Ada, OK — Street View
Street View

Watch Ballard Nursing Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • High staff turnover (55%)
  • High RN turnover (60%)

Below average in OK · Below recommended RN staffing · $12,740 in fines

Source: Medicare data

What this means for your family

While some families report excellent care and communication, the facility has faced very serious allegations regarding resident safety and hygiene. We strongly recommend conducting an unannounced visit and speaking directly with current residents' families to verify the current standard of care before making a decision.

Google Reviews

Google Reviews

13 reviews on Google
Ballard Nursing Center receives highly polarized feedback, with some families praising the compassionate, attentive nursing staff and helpful management, while others report severe allegations of neglect and abuse. While long-term residents and their families have noted positive experiences with care and communication, recent and historical reports of dehydration, poor hygiene, and safety concerns suggest significant inconsistencies in the quality of care provided.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean5.0Activities8.0MedsN/AMemory7.0Comms6.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Helpful and accommodating management
  • Effective physical therapy services
  • Supportive transition process for new residents

Concerns

  • Severe neglect including dehydration, lack of hygiene, and untreated medical conditions (mentioned by 2 reviewers)
  • Allegations of physical and sexual abuse (mentioned by 2 reviewers)
  • Poor facility cleanliness and unpleasant odors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02018(2)5.02019(3)3.02020(5)5.02021(2)1.02022(1)5.02023(1)3.02025(2)

Distribution · 16 analyzed

5
10
4
0
3
1
2
0
1
5

How They Respond to Reviews

31%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that the facility has 73 residents, what specific protocols are in place to ensure consistent hydration and daily hygiene for every individual?
  • 2I noticed the facility has a 3-star staffing rating; how do you manage staff-to-resident ratios to ensure that residents receive attentive care throughout the day?
  • 3Can you walk me through your internal safety and oversight procedures to ensure that residents are protected and that all staff interactions meet your standards of care?
  • 4I appreciate that management is active in responding to feedback online; how do you translate that commitment to communication into your daily interactions with families?
  • 5What steps are taken to maintain a clean and fresh environment, and how often are common areas and resident rooms deep-cleaned?
  • 6How does your team handle medical emergencies or sudden changes in a resident's health status, and how quickly are families notified in those situations?

Personalized based on this facility's data


Key Review Excerpts

The facility was perpetualy cleaned and disinfected. The staff treated us with respect and always helped with a heart of gladness.

Memory care family member · 2025★★★★★

The nurses kept me updated, and cared for my mom like she was their own.I got great comfort knowing that the nurse was right there with my mom when she passed; she was not alone.

Long-term resident's family · 2020★★★★★

The Staff always makes sure my mom is well taken care of; keeps me updated weekly. I feel like I never have to worry about her while in their care.

Memory care family member · 2019★★★★★
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
66%
Registered nurses for medical care
Total Nursing
3.11hrs
76%
All nurses + aides combined
Staff Turnover
65%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

4

measures

Worse Than Avg

10

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility43.1%
Worse than Avg
Here
43.1%
US
93.4%
OK
90.6%
Pontotoc
93.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility50.0%
Worse than Avg
Here
50.0%
US
15.3%
OK
14.7%
Pontotoc
16.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility71.7%
Worse than Avg
Here
71.7%
US
95.5%
OK
94.6%
Pontotoc
96.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.0%
Better than Avg
Here
11.0%
US
19.5%
OK
25.4%
Pontotoc
33.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility33.5%
Worse than Avg
Here
33.5%
US
14.4%
OK
13.8%
Pontotoc
20.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility30.3%
Worse than Avg
Here
30.3%
US
15.4%
OK
17.2%
Pontotoc
21.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility20.0%
Worse than Avg
Here
20.0%
US
79.7%
OK
74.1%
Pontotoc
76.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility23.2%
Worse than Avg
Here
23.2%
US
81.8%
OK
75.0%
Pontotoc
81.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility6.0%
Worse than Avg
Here
6.0%
US
1.6%
OK
1.8%
Pontotoc
4.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
Near state avg (7.2)
3 complaint-triggered
$12,740 in fines

This facility has concerning patterns with families filing complaint reports that led to deficiencies around safety hazards and abuse response procedures. The most recurring issues involve resident rights violations, medication management problems, and care planning deficiencies. While all identified problems have correction dates, the frequency of issues across multiple surveys and the nature of family complaints suggest potential ongoing care quality concerns that warrant careful evaluation during your visit.

Aug 28, 2025Routine
7
0887Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0362Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

May 20, 2025Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 27, 2024Routine
11
0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Mar 27, 2024Complaint
2
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Feb 9, 2023Routine
1
0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Fine

May 20, 2025

$12,740

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ballard Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Ihs Management Consultants

Chain Size

5 facilities nationwide

Chain avg rating: 2.0/5 · Rank 3 of 5

Ownership & Management

Owners

Ihs Holding INC

Owner · Organization

100%

Reed, Bart

Owner (parent company)

100%

Key personnel

Phillips, JeanetteW-2 Managing EmployeeReed, BartOfficer / DirectorIhs Management Consultants INC.Manager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call