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Nursing HomeMedicaid Top Rated

Jacob Healthcare Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

4075 54th St., Mid-City · San Diego, CA 92105128 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 206 Google reviews

5
4
3
2
1
Jacob Healthcare Center Nursing Home in San Diego, CA — Street View
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What this means for your family

This facility is an excellent choice for short-term rehabilitation, as many families report significant recovery progress thanks to the PT/OT teams. However, if your loved one requires high-intensity nursing, you should verify that call lights are being answered promptly and ask about the current staffing levels during night shifts.

Google Reviews

Google Reviews

206 reviews on Google
Families considering Jacob Healthcare Center will find a facility highly praised for its compassionate, attentive nursing and rehabilitation staff, particularly for post-surgery recovery. While many reviewers highlight the cleanliness and professional care, some families have reported serious concerns regarding communication, responsiveness to call lights, and administrative professionalism.

Quality Themes

Tap a score for details
Food4.5Staff9.0Clean9.0Activities5.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Excellent rehabilitation (PT/OT) programs
  • Clean and well-maintained environment
  • Professional and friendly administrative team

Concerns

  • Difficulty reaching the facility by phone (mentioned by 3 reviewers)
  • Unprofessional behavior from front desk/reception (mentioned by 2 reviewers)
  • Slow response times to call lights (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'19(32)'21(36)'23(22)'25(82)'26(30)

Distribution · 256 analyzed

5
192
4
15
3
2
2
3
1
44

How They Respond to Reviews

0%response rate
Generic

The owner relies heavily on a small set of pre-written templates to respond to reviews. While they attempt to address negative feedback by providing a contact number, the responses lack genuine personalization and often use identical phrasing across different reviews.

Questions for Your Tour

  • 1We've heard great things about the rehabilitation programs here; could you tell us more about how the PT and OT teams work with residents?
  • 2How do you ensure that medication management is handled accurately and consistently throughout the day and night?
  • 3What is the best way for our family to stay in touch with the nursing team if we have a quick question or need an update?
  • 4Could you describe the dining experience, specifically how the meal menus are planned and served to the residents?
  • 5What kind of daily activities or social outings are available to keep the residents engaged and active?
  • 6In the event of a medical emergency after hours, what is the protocol for contacting the physician and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff room the best care of me, under the care of nurses Annica, Kevin and my concierge Susie who always made sure I had everything I needed.

Rehab patient · 2025★★★★★

The staff was very friendly. They seemed to know my grandmothers likes and dislikes without having to check the chart. Seeing that made me feel confident that she’s in a facility with people who genuinely care for her.

Long-term resident's family · 2019★★★★★

The nurses in particular are fantastic. The nurses keep a place like this going.

Rehab patient · 2025★★★★★
Source: 206 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.96hrs
OK
Registered nurses for medical care
Total Nursing
4.64hrs
OK
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
19.4%
CA
10.7%
San diego
11.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
15.4%
CA
11.6%
San diego
11.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
14.4%
CA
10.4%
San diego
8.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
19.5%
CA
13.7%
San diego
15.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
12.1%
CA
7.0%
San diego
9.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
San diego
98.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
San diego
95.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
San diego
97.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
CA
1.5%
San diego
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Near state avg (15.4)
6 complaint-triggered

This facility has significant ongoing concerns with families filing multiple complaints, particularly about medication management, nursing care, and care planning. The facility shows a pattern of repeated deficiencies in fire safety systems, emergency preparedness, and care planning that have persisted across multiple surveys from 2019 to 2024, despite reported corrections. Most concerning are the complaint-triggered deficiencies involving medication errors, wound care, and nursing competency that suggest quality of care issues families directly experienced and reported.

Nov 27, 2024Complaint
1
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Sep 12, 2024Routine
28
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0006Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0023Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0026Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0035Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jan 31, 2024Complaint
2
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Oct 13, 2023Complaint
1
0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

Jul 12, 2023Complaint
2
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Jun 11, 2021Routine
12
0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0032Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Jacob Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Links Healthcare Group

Chain Size

31 facilities nationwide

Chain avg rating: 2.8/5 · Rank 1 of 31 (Best)

Ownership & Management

Key personnel

Tilford, TobyW-2 Managing EmployeeRodriguez, CurtisOfficer / DirectorTilford, TobyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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