Jackson Ridge Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews
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What this means for your family
While some families report positive communication and responsiveness, the recent, severe allegations regarding resident dignity and staffing levels are concerning. If you consider this facility, we strongly recommend unannounced visits during weekends or evenings to observe actual care standards and staff-to-resident interactions firsthand.
Google Reviews
Google Reviews
14 reviews on Google“Jackson Ridge Healthcare Center receives polarized feedback, with recent reviews highlighting significant concerns regarding staff conduct and dignity of care. While some families appreciate the friendly staff and responsive management in specific instances, others report unprofessional behavior and neglectful attitudes toward resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful staff members
- Responsive management for specific issues
- Bright and homelike facility environment
Concerns
- Poor management and unprofessional staff conduct (mentioned by 3 reviewers)
- Inadequate staffing levels impacting basic care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the recent focus on maintaining consistent staffing levels, what steps is the leadership team taking to ensure that every resident receives timely and attentive daily care?
- 2I noticed the facility has a bright, homelike atmosphere; how do you foster a professional and supportive culture among the staff to ensure that every interaction remains positive and respectful?
- 3Given the recent feedback regarding management oversight, how do you handle resident or family concerns to ensure they are addressed quickly and effectively?
- 4What specific activities or social programs are currently prioritized to keep residents engaged and connected with one another throughout the week?
- 5Could you walk me through your clinical protocol for handling medical emergencies, and how do you communicate those situations to family members in real-time?
- 6Since the facility has seen some recent state-level compliance activity, what specific quality improvement initiatives are currently in place to address those areas and enhance the overall resident experience?
Personalized based on this facility's data
Key Review Excerpts
“They don’t treat residence with dignity and claim that they can’t do stuff because they are understaffed. I understand being understaffed, but telling someone to shit Their diaper instead of giving them a bed pan or a commode is ridiculous and disgusting behavior”
“The staff is very good at letting us know any changes in my dad’s care. We haven’t been there very long but so far are pleased!”
“There were issues when I arrived which were addressed immediately by staff and especially Michelle.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jackson Ridge Healthcare Center has recurring deficiencies across multiple surveys in fire safety systems, food service, and infection control, with families filing complaints about food quality, safety hazards, medication services, and daily care assistance. While all identified issues have correction dates, the pattern of repeat violations in fire safety and food service suggests ongoing operational challenges that warrant careful consideration during your visit.
Jun 26, 2025Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 7, 2024Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 7, 2024Complaint7
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 24, 2023Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Jun 5, 2026ComplaintClean
Fed violations: 2, State violations: 1
Jul 23, 2025InspectionClean
Fed violations: 0, State violations: 0
Jun 26, 2025InspectionClean
Fed violations: 5, State violations: 0
Apr 14, 2025OtherClean
Fed violations: 0, State violations: 0
Aug 28, 2024InspectionClean
Fed violations: 0, State violations: 0
Aug 7, 2024InspectionClean
Fed violations: 10, State violations: 1
Oct 3, 2023InspectionClean
Fed violations: 0, State violations: 0
Aug 24, 2023InspectionClean
Fed violations: 3, State violations: 0
Ownership & Operations
Who Operates This Facility
Jackson Ridge Healthcare Center
for profit
Chain Affiliation
Shlomo Hoffman
10 facilities nationwide
Chain avg rating: 2.4/5 · Rank 4 of 9
Ownership & Management
Owners
Hoffman, Jessica
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit jacksonridgehc.com
Medicare data downloads
Original nursing home datasets
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