Ivy Park at Burbank
Families consistently rate this highly — reviewers highlight beautiful, upscale, and well-maintained facility. Schedule a visit to confirm the fit.
based on 29 Google reviews
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What this means for your family
The facility offers a beautiful, hotel-like environment and excellent administrative staff. However, you should investigate recent reports of staffing shortages and management's handling of medical emergencies before committing.
Google Reviews
Google Reviews
29 reviews on Google“Families will find a beautiful, high-end facility that many describe as feeling like a luxury hotel with professional, warm staff members like Michelle Winn. However, recent reviews from residents and family members raise serious concerns regarding staffing shortages, inconsistent patient care, and management's responsiveness to medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, upscale, and well-maintained facility
- Professional and welcoming administrative staff
- High-quality amenities and social events
- Caring and genuine caregivers
Concerns
- Staffing shortages and lack of responsiveness (mentioned by 2 reviewers)
- Rude or unprofessional care staff
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to detailed reviews, specifically highlighting staff members mentioned by name. For star-only reviews, they rely on a repetitive, templated way of expressing gratitude.
Questions for Your Tour
- 1It is so lovely to see how beautifully maintained this facility is; what kind of social events or special outings do you have planned for the residents this month?
- 2We noticed how much the management team values feedback from the community; how do you typically communicate important updates or changes to families?
- 3With the high quality of amenities here, how do residents typically spend their afternoons in the common areas?
- 4How does the care team handle medical emergencies or sudden changes in health during the overnight hours?
- 5We want to ensure there is always a consistent connection with the caregivers; how do you manage staffing to ensure everyone receives attentive, personalized care?
- 6As we look at the long-term plan, how do you ensure the level of service and responsiveness remains high as a resident's needs evolve?
Personalized based on this facility's data
Key Review Excerpts
“Michelle Winn is an exceptional human being, first and foremost. Her true nature is to care deeply for others and to connect in a meaningful, personal way.”
“It's like a gorgeous hotel. The one and two bedrooms are ample in space. The caregivers are caring and genuine. There's easy parking for guesgs (always a plus) and the food is good (not always the case with senior communities).”
“I am a resident of this facility and of late it's been somewhat difficult living here. It's short of staff and management is unsympathetic to my needs, such as needing to go to the doctor for an emergency and being denied.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Oct 17, 2025OtherClean
FACILITY EVALUATION REPORT
Oct 16, 2025InspectionClean
The facility underwent a required annual visit and the initial observations were positive. The report notes that the Licensing Program Analyst was unable to complete the full annual visit due to time constraints and will return at a later date. No deficiencies were cited in the provided documentation.
Aug 5, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
May 6, 2025OtherClean
The facility underwent an unannounced Case Management Visit to confirm the admission of Resident #1 (R1). The visit confirmed the admission date and included obtaining necessary documentation like the LIC 500 and Resident Roster. No specific deficiencies were cited in the provided report content.
Apr 17, 2025OtherClean
FACILITY EVALUATION REPORT
Feb 19, 2025ComplaintClean
This report details a complaint investigation concerning allegations of inappropriate sexual interaction between staff and a resident. The investigation substantiated the allegation of sexual assault, leading to immediate penalties and citing multiple deficiencies. The facility was cited for failing to maintain resident dignity and for the substantiated sexual assault incident.
Feb 19, 2025ComplaintClean
This report details a complaint investigation concerning allegations of inappropriate sexual interaction between staff and a resident. The investigation substantiated the allegation of sexual assault, leading to immediate penalties and citing multiple deficiencies. The facility was cited for failing to maintain resident dignity and for the substantiated sexual assault incident.
Feb 19, 2025ComplaintClean
This report details a complaint investigation concerning allegations of inappropriate sexual interaction between staff and a resident. The investigation substantiated the allegation of sexual assault, leading to immediate penalties and citing multiple deficiencies. The facility was cited for failing to maintain resident dignity and for the substantiated sexual assault incident.
Ownership & Operations
Who Operates This Facility
Burbank Subtenant Lp;oakmont Management Grp, LLC
BRITTNEY BUCHANNAN
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit ivyliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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