Burbank Healthcare & Rehab
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 76 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (50 vs median 13.0)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in LONGWOOD MANAGEMENT CORPORATION chain · $17,378 in fines
What this means for your family
This facility offers an excellent physical therapy program that is highly regarded by many rehab patients. However, families must be extremely vigilant regarding hygiene and basic care, as there are recurring, serious reports of patients being left in soiled linens and inadequate monitoring during the night.
Google Reviews
Google Reviews
76 reviews on Google“Families considering Burbank Healthcare & Rehab will find a deeply polarized environment. While many rehab patients praise the professional physical therapy team and the kindness of specific nursing staff, there are frequent and serious allegations regarding neglect, including failure to change diapers, medication errors, and inadequate monitoring of high-needs patients.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and dedicated physical therapy team
- Compassionate and professional nursing staff
- Clean and organized facility environment
- Effective administrative responsiveness
Concerns
- Neglect regarding hygiene and diaper changes (mentioned by 4 reviewers)
- Inadequate monitoring and patient safety issues (mentioned by 3 reviewers)
- Poor communication regarding medical updates (mentioned by 3 reviewers)
- Issues with food quality and nutrition (mentioned by 2 reviewers)
- Theft of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy team; how do you tailor their rehabilitation programs to meet an individual's specific recovery goals?
- 2With so many residents in the facility, what specific protocols do you have in place to ensure every resident's hygiene and personal care needs are met promptly throughout the day?
- 3How does the nursing staff ensure that families are kept consistently updated on any changes in a resident's medical condition or daily health status?
- 4Could you tell me more about the dining experience and how you ensure nutritional needs and food quality are prioritized for each resident?
- 5What steps are taken to monitor resident safety and prevent accidents, especially during the night or during periods of high activity?
- 6How do you manage the security of residents' personal belongings to ensure everything stays safe and accounted for?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team is top-notch and really helped with a smooth recovery. Clean facility, friendly staff, and excellent care all around.”
“The staff was considerate, patient, understanding, diligent and worked well as a team. If one saw a need, It was taken care of. We were well informed about medication changes.”
“The CNA are way over worked, MY GRANDMOTHER WAS LEFT WITH A DIRTY DIAPER OVER 4HR, On top of that she had a fall in the shower with 2 people assitisting her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring problems, with families filing 53 complaints that triggered inspections. The most frequent issues involve medication management, infection control, and care planning, with many problems persisting across multiple surveys. Recent violations in 2026 indicate ongoing struggles with infection control and reporting suspected abuse, suggesting systemic issues remain unresolved despite correction plans.
Apr 24, 2026Complaint5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 21, 2026Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Apr 8, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Apr 6, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Mar 16, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 12, 2026Routine44
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Federal Penalties
Fine
Jan 14, 2026
$14,425
Fine
Jan 31, 2025
$17,378
Payment Denial
Apr 17, 2024
22-day denial
Ownership & Operations
Who Operates This Facility
Burbank Healthcare & Rehab
for profit
Chain Affiliation
Longwood Management Corporation
38 facilities nationwide
Chain avg rating: 2.2/5 · Rank 32 of 38 (Worst)
Ownership & Management
Owners
Friedman Family Trust
Owner · Organization
Ira D Friedman 1991 Trust
Owner · Organization
Lehmann Family 1991 Trust
Owner · Organization
The Klavan Family Trust
Owner · Organization
The Tzippy Friedman Notis 1990 Trust
Owner · Organization
Friedman, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit burbankhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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