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Assisted Living

The Ivy at Golden Gate

Families consistently rate this highly — reviewers highlight high-quality fine dining and excellent chefs. Schedule a visit to confirm the fit.

1601 19th Avenue, Sunset District · San Francisco, CA 94122168 bedsLicensed & Active
Source: CA CCLD — view official record
Google rating
4.5/5

based on 28 Google reviews

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4
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The Ivy at Golden Gate Assisted Living in San Francisco, CA — Street View
Street View

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What this means for your family

This facility offers an exceptional dining experience and a beautiful environment that many families find comforting. However, if your loved one has high-acuity medical needs, you should carefully vet the nursing and management team, as some families have experienced a decline in care quality as needs increased.

Google Reviews

Google Reviews

28 reviews on Google
Families can expect a beautiful, clean environment with high-quality dining and a staff that many describe as empathetic and kind. However, there are significant concerns regarding management and nursing staff responsiveness as residents' care needs increase, as well as occasional issues with staffing levels for hygiene maintenance.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean4.0ActivitiesN/AMedsN/AMemory5.0CommsN/AValue2.0

Strengths

  • High-quality fine dining and excellent chefs
  • Clean and beautiful physical environment
  • Empathetic and kind frontline caregivers
  • Smooth transition support for new move-ins

Concerns

  • Management and nursing staff difficulty with complex care needs (mentioned by 2 reviewers)
  • Insufficient staffing for hygiene and maintenance tasks

Rating Trends

Tap a year to see what changed

234'17(8)'20(2)'22(2)'24(8)'26(4)

Distribution · 56 analyzed

5
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4

How They Respond to Reviews

79%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the dining experience and the chefs here; could you tell us more about how the meal service works and if there are options for specific dietary needs?
  • 2The transition process seems very supportive for new residents; what kind of personalized help does a new family receive during the first few weeks of moving in?
  • 3How does the nursing team manage care for residents who have increasingly complex medical or physical needs as time goes on?
  • 4We want to ensure our loved one stays active; what kind of daily social activities or outings are available to help them engage with the community?
  • 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
  • 6How does the facility manage daily maintenance and housekeeping tasks to ensure the environment stays as beautiful and clean as it appears?

Personalized based on this facility's data


Key Review Excerpts

The team at Ivy Golden Gate went above and beyond for my client, treating them like family. Suzanne, the sales director, even went to their home to help pack and transfer medications - a level of service you don't always come accross.

Senior living industry professional · 2025★★★★★

While it started out nice, when she didn’t need much help, the more help my friend needed the worse it got. The individual caregivers were wonderful, but management, the nurses, and med techs were impossible to work with.

Friend of a former resident · 2025☆☆☆☆

From the first day we arrived until she recently died, the experience for both her and myself was uniformly positive, indeed, better than either of us could have expected.

Memory care family member · 2021★★★★★
Source: 28 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

15total
9deficiencies
2 Type A— immediate health risk
7 Type B— non-compliance
Feb 19, 2026Other
CleanReport

The facility was visited for a Case Management review regarding an incident involving an agitated resident. During the visit, the analyst noted that the incident was not reported to the Department for 10 days, which violates the requirement to submit a written report within 7 days. However, the report explicitly states that no deficiencies were cited during the visit.

Dec 23, 2025Other
CleanReport

The facility underwent an unannounced case management visit concerning an alleged missing personal property incident from 12/17/25. The Licensing Program Analyst interviewed staff and reviewed documentation with the Executive Director. No specific deficiencies were cited in the provided report content.

Dec 3, 2025Other
CleanReport

The facility underwent a Case Management visit concerning an incident where a resident left the facility unassisted. The Licensing Program Analyst reviewed documentation and spoke with facility staff regarding the incident. No deficiencies were cited during this visit.

Oct 8, 2025Other

The unannounced case management visit was conducted to follow up on an incident report regarding a resident who eloped from the facility. The primary deficiency cited relates to the failure to provide adequate care and supervision for a resident diagnosed with dementia. This deficiency is classified as Type A due to the immediate risk posed by the elopement.

Type ACCR 87464(f)

Basic services must include care and supervision as defined by regulations. This was not met when the resident eloped from the facility without supervision.

Aug 22, 2025Routine
CleanReport

The facility underwent an unannounced Annual inspection on August 22, 2025. The inspection covered a tour of the facility, review of resident and staff records, and general safety checks. No deficiencies were cited during this inspection.

Jun 5, 2025Complaint
CleanReport

This report details a complaint investigation conducted on 06/05/2025 regarding allegations that a client's care needs were not being met by staff. Following an investigation, the findings concluded that the allegations were unsubstantiated. No deficiencies were cited in this report.

May 2, 2025Complaint
CleanReport

This report details the findings of a complaint investigation conducted on 05/02/2025. The allegations regarding staff failing to dispense medication as prescribed and failing to refill prescriptions in a timely manner were reviewed. Ultimately, the investigation found that both allegations were unsubstantiated due to a lack of corroborating evidence.

May 2, 2025Complaint
CleanReport

This report details the findings of a complaint investigation conducted on 05/02/2025. The allegations regarding staff failing to dispense medication as prescribed and failing to refill prescriptions in a timely manner were reviewed. Ultimately, the investigation found that both allegations were unsubstantiated due to a lack of corroborating evidence.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Well Oak Tenant Llc;oakmont Management Group LLC

Administrator

RAUKHMAN, KATHERINE

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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