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Nursing HomeMedicaid Investigative

Ironwood Rehabilitation and Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2200 Ironwood Place, Coeur D'alene, ID 8381480 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 85 Google reviews

5
4
3
2
1
Ironwood Rehabilitation and Care Center Nursing Home in Coeur D'alene, ID — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (12 vs median 8.0)
  • High staff turnover (62%)
  • High RN turnover (67%)

Bottom 25% in ID · Below recommended RN staffing · Worst in THE ENSIGN GROUP chain · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

While many families report excellent rehab outcomes and compassionate care, there is a recurring pattern of serious neglect regarding hygiene and basic needs. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's daily care and ensure that communication with nursing staff remains consistent.

Google Reviews

Google Reviews

85 reviews on Google
Ironwood Rehabilitation and Care Center (often referred to as Ivy Court) receives highly polarized feedback from families. Many reviewers praise the compassionate nursing staff, effective physical therapy, and welcoming atmosphere, while a significant number of critical reviews allege severe neglect, including unemptied waste, poor hygiene, and delayed medication administration. Families should be aware of these starkly contrasting experiences regarding basic patient care and responsiveness.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean5.0Activities8.0Meds3.0MemoryN/AComms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical therapy programs
  • Welcoming and professional management
  • Clean and well-decorated facility environment

Concerns

  • Neglect of basic hygiene (unemptied urinals/briefs) (mentioned by 7 reviewers)
  • Delayed or missed medication administration (mentioned by 3 reviewers)
  • Inadequate assistance with feeding and mobility (mentioned by 4 reviewers)
  • Poor communication and inconsistent information from staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(2)'21(2)'23(18)'25(8)'26(6)

Distribution · 88 analyzed

5
65
4
6
3
0
2
0
1
17

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff and the cleanliness of the facility; how do you ensure that level of care remains consistent for every resident?
  • 2What specific protocols do you have in place to ensure medications are administered accurately and on a strict schedule?
  • 3How does the care team manage personal hygiene needs, such as regular linen changes and incontinence care, throughout the day?
  • 4Could you tell us more about how the staff assists residents with daily essentials like mealtime feeding and moving around the facility?
  • 5What is the process for communicating important medical updates or changes in condition to family members to ensure we are always on the same page?
  • 6What kind of daily activities or social programs are available to keep residents engaged and active within the community?

Personalized based on this facility's data


Key Review Excerpts

The nurses and staff are very professional, they show their compassion and empathy with every patient.

Family member · 2024★★★★★

This place is like a $35 motel 6. One person tells you one thing, another tells you something totally different. No compassion for patients. I sat in the same brief for over 24hours, my portable toilet was as full as can be.

Rehab patient · 2024☆☆☆☆

My mom was at Ivy Court for just under a month before coming home on hospice and I feel incredibly lucky that she was there. From the staff, to the office, to social services, every single person showed her and us so much compassion and love.

Memory care family member · 2024★★★★★
Source: 85 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.77hrs
OK
Registered nurses for medical care
Total Nursing
3.74hrs
91%
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

4

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility26.2%
Worse than Avg
Here
26.2%
US
12.1%
ID
14.4%
Kootenai
16.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.9%
Better than Avg
Here
13.9%
US
15.3%
ID
17.6%
Kootenai
23.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
14.4%
ID
16.6%
Kootenai
20.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.8%
Worse than Avg
Here
19.8%
US
19.5%
ID
16.3%
Kootenai
13.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
15.4%
ID
20.1%
Kootenai
16.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility21.0%
Mixed vs Avgs
Here
21.0%
US
19.4%
ID
22.6%
Kootenai
25.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.4%
Mixed vs Avgs
Here
90.4%
US
81.8%
ID
90.6%
Kootenai
89.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.4%
Mixed vs Avgs
Here
82.4%
US
79.7%
ID
86.5%
Kootenai
89.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.7%
Worse than Avg
Here
4.7%
US
1.6%
ID
1.7%
Kootenai
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (8.8)
11 complaint-triggered

Families filed complaints that triggered 11 deficiencies in 2024, raising serious concerns about resident protection from abuse and neglect. The facility has recurring issues with abuse prevention, care quality, and medication management across all three surveys from 2020-2024. While the provider reports corrections for each violation, the persistent pattern of deficiencies—especially the recent complaint-triggered findings involving resident safety—warrants careful consideration before placement.

Sep 26, 2024Complaint
11
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0920Potential for harm · PatternCorrected

Environmental Deficiencies

Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Sep 26, 2024Routine
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Oct 22, 2021Routine
25
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0232Potential for harm · WidespreadCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0754Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Mar 6, 2020Routine
28
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ironwood Rehabilitation and Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 320 of 328 (Worst)

Ownership & Management

Key personnel

Bodily, BrandonManaging Control - Governing BodyBrar, PushapdeepManaging Control - Governing BodyFarnsworth, StephenOfficer / DirectorBurnam, SoonOfficer / DirectorFarnsworth, StephenOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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