Advanced Health Care of Coeur D'alene
Strong Medicare quality ratings; families often praise high-quality physical and occupational therapy. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and clean, hotel-like environment, making it a strong candidate for post-surgical recovery. However, families should be vigilant regarding communication and responsiveness; we recommend specifically asking how the facility handles pain management and how they ensure consistent nursing coverage during off-hours.
Google Reviews
Google Reviews
41 reviews on Google“Advanced Health Care of Coeur d'Alene receives polarized feedback, with many families praising the high-quality physical therapy and attractive, clean facility environment. However, significant concerns persist regarding inconsistent nursing responsiveness, poor communication with families, and occasional reports of hostile staff interactions. Families should be aware that while many have excellent experiences, others have reported critical lapses in patient care and pain management.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical and occupational therapy
- Clean, well-maintained, and homey facility
- Compassionate and attentive nursing/CNA staff
- Quality, restaurant-style food
Concerns
- Slow response times for patient assistance (mentioned by 3 reviewers)
- Poor communication with family members and power of attorney (mentioned by 2 reviewers)
- Inadequate pain management or medical oversight for complex needs (mentioned by 2 reviewers)
- Understaffing leading to patient safety risks (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that you have a smaller capacity of 34 residents, how do you ensure consistent communication with families regarding updates on their loved one's care?
- 2I noticed that physical and occupational therapy are highlighted as strengths here; how are these sessions integrated into a resident's daily routine?
- 3To help us understand the support level, what is the standard protocol for responding to call lights or requests for assistance during peak hours?
- 4How does your nursing team coordinate with primary physicians to ensure that complex pain management needs are closely monitored and adjusted as necessary?
- 5I see that you occasionally respond to feedback online; how do you use that family input to improve your internal care processes?
- 6What kind of social activities or community engagement opportunities are available to help residents feel at home and connected within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The nurses were awesome, and the CNA's were even better. They would talk to my wife, even though she couldn't speak anymore, they would do her hair and just be compassionate towards her.”
“Facility is absolutely beautiful but care is horrible. Let my sister suffer in pain for days and when asked why had no answers or plan to keep her comfortable.”
“The physical therapists were spectacular, in kindness and skill, on getting a 94 year old to walk again after having a broken leg !”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 23 deficiencies across three surveys with no complaints filed by families, suggesting systemic issues but not necessarily resident-reported problems. The most recurring problems involve medication management, care planning for new residents, and fire safety systems. Most deficiencies appear corrected, though medication errors and care planning issues have persisted across multiple surveys, indicating ongoing challenges in these critical areas.
Mar 20, 2025Routine8
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 23, 2021Routine12
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 20, 2019Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Advanced Health Care of Coeur D'alene
for profit
Chain Affiliation
Advanced Health Care
26 facilities nationwide
Chain avg rating: 4.7/5 · Rank 14 of 25 (Best)
Ownership & Management
Owners
New Ahc Holdings, LLC
Owner · Organization
The Gail Miller Gst Trust
Owner (parent company) · Organization
The Bryan Miller Utah Dynasty Trust Dated April 22, 2014
Owner (parent company) · Organization
The G&h Miller Utah Trust Dated February 26, 2019
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit ahcfacilities.com
Medicare data downloads
Original nursing home datasets
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