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Nursing HomeMedicaid

Interfaith Care Center

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

811 Third Street, Carlton, MN 5571896 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 38 Google reviews

5
4
3
2
1
Interfaith Care Center Nursing Home in Carlton, MN — Street View
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What this means for your family

While the facility is frequently praised for its cleanliness and friendly staff, recent reports of poor nutritional standards and significant delays in basic assistance are concerning. We recommend visiting during off-hours to observe response times and requesting to see a sample menu to ensure it meets your loved one's needs.

Google Reviews

Google Reviews

38 reviews on Google
Interfaith Care Center receives polarized feedback, with many long-term reviewers praising the facility's cleanliness and the warmth of the staff. However, recent reports highlight significant concerns regarding nutritional quality, slow response times for basic assistance, and potential lapses in resident privacy.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and compassionate staff
  • Pleasant, accessible grounds

Concerns

  • Poor nutritional quality and inadequate meal portions (mentioned by 2 reviewers)
  • Slow response times for call lights and basic assistance (mentioned by 2 reviewers)
  • Staffing shortages and unprofessional conduct (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(11)'20(4)'22(2)'26(1)

Distribution · 43 analyzed

5
23
4
11
3
3
2
0
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the facility maintaining a 5-star staffing rating, how do you ensure that staff are consistently available to respond to resident call lights in a timely manner?
  • 2I noticed the beautiful grounds during my visit; how do you incorporate these outdoor spaces into the daily activity schedule for residents?
  • 3We understand that nutrition is a key part of well-being; could you walk us through how you manage meal planning and ensure that portion sizes and food quality meet individual resident needs?
  • 4Given the recent state violations, what specific steps or quality improvement initiatives has the leadership team implemented to address those concerns and ensure high standards of care?
  • 5How do you facilitate communication between the nursing staff and family members to ensure we are kept fully informed about our loved one's health and daily status?
  • 6In the event of a sudden change in a resident's health or a medical emergency, what is your protocol for coordinating care and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The staff is warm, compassionate, patient, dedicated and competent. They treat my husband like a king. It doesn't smell like a care center. It's clean and you can be rest assured your loved one is bathed and clean changes of clothes regularly.

Long-term resident's family · 2021★★★★★

The food is terrible. No flavor and mushy. They go threw your personal belongings all the time. It takes forever to get a person to come to room. Had to go to the bathroom, waited 45 to 60 minutes.

Resident · 2023☆☆☆☆

On Feb 1st 2026, my grandparents were served white rice, mashed potatoes and gravy and THATS IT for dinner. They shouldn’t need to keep backup food in their rooms because you aren’t doing your jobs.

Family member · 2026☆☆☆☆
Source: 38 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.04hrs
OK
Registered nurses for medical care
Total Nursing
3.99hrs
97%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

9

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
19.5%
MN
12.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
12.1%
MN
4.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.5%
Worse than Avg
Here
24.5%
US
15.3%
MN
21.4%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility8.4%
Worse than Avg
Here
8.4%
US
1.6%
MN
2.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.1%
Worse than Avg
Here
21.1%
US
14.4%
MN
18.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.0%
Worse than Avg
Here
90.0%
US
95.5%
MN
96.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.7%
Better than Avg
Here
92.7%
US
81.8%
MN
88.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.0%
Worse than Avg
Here
77.0%
US
79.8%
MN
82.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MN
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (8.0)
5 complaint-triggered

Families have filed complaint reports leading to serious deficiencies in abuse and neglect prevention, with recent violations in December 2024 for improper restraint use and failure to report suspected abuse. The facility shows recurring problems with fire safety systems, medication management, and resident rights protections across multiple surveys from 2022-2025. While all deficiencies show correction dates, the persistent nature of safety and care issues warrants careful consideration.

Apr 22, 2026Routine
7
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Dec 3, 2025Complaint
4
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Feb 6, 2025Routine
10
0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0226Potential for harm · WidespreadCorrected

Egress Deficiencies

Have horizontal exits used in accordance with safety requirements.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Jan 10, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 9, 2023Routine
6
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Interfaith Care Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Bryant, GeneManaging Control - Governing BodyCroft, DebraManaging Control - Governing BodyGustafson, JoannManaging Control - Governing BodyHaubner, MichaelManaging Control - Governing BodyKaehler, LindaManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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