Inspire of Mcclelland
Families consistently rate this highly — reviewers highlight friendly and caring staff. Schedule a visit to confirm the fit.
based on 23 Google reviews
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What this means for your family
While many families report high satisfaction with the staff and facility environment, the recent reports regarding delayed notification of medical incidents are concerning. When touring, ask specifically for the facility's protocol on notifying families of resident falls and medical emergencies to ensure their communication policy meets your expectations.
Google Reviews
Google Reviews
23 reviews on Google“Inspire of McClelland receives high praise for its friendly, caring staff and recent facility upgrades, with many families reporting that their loved ones are happy and well-cared for. However, there are serious concerns regarding communication and incident reporting, specifically regarding delays in notifying families about medical emergencies like resident falls.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring staff
- Well-maintained and updated facility
- Helpful administrative communication
- Convenient location near major hospitals
Concerns
- Poor communication regarding medical incidents and resident falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's proximity to major hospitals, what is the standard protocol for coordinating resident care or transport during a medical emergency?
- 2Could you walk me through your internal process for updating families when there is a change in a resident's health status or a fall, and how you ensure that information is shared promptly?
- 3I noticed the facility is beautifully maintained; what kind of daily social or wellness activities are currently most popular among the 75 residents here?
- 4How does your administrative team prefer to communicate with families on a regular basis to ensure we stay well-informed about our loved one's daily life?
- 5I appreciate that the leadership team is active in responding to feedback online; how do you incorporate family suggestions into your ongoing improvements for the community?
- 6With a smaller community of 75 residents, how do the staff members foster a sense of connection and personalized attention for each individual?
Personalized based on this facility's data
Key Review Excerpts
“The failure to communicate by the staff to family members of the residents is unbelievable. Won't share personal details on the web but advise that if you love and care for your parents, please keep them far from this place.”
“I asked them why was he not taken when he fell and asked can the director call me so I can speak with her and see what’s going on”
“Really incredible staff. They've upgraded the flooring and overall look of the home. Estefany is amazing!”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
7 violations from 6 inspections
Sep 12, 2025Complaint
Environmental standards
Resident services
Dec 13, 2024Complaint
Resident services
Apr 23, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Sep 14, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Mar 14, 2023OtherCleanReport
No deficiencies found during this inspection.
May 9, 2022Complaint
Resident services
Resident services
Resident services
Resident services
Ownership & Operations
Who Operates This Facility
Inspire of Mcclelland, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit inspirehcg.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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