Immanuel Skilled Care Center
Strong Medicare quality ratings; families often praise beautifully renovated facilities. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While the facility is physically attractive and has a welcoming marketing team, the recent reports of clinical neglect and poor communication are deeply concerning. We strongly recommend that families look elsewhere or, if considering this facility, demand transparency regarding staffing ratios and clinical oversight protocols.
Google Reviews
Google Reviews
15 reviews on Google“Immanuel Skilled Care Center faces severe criticism regarding the quality of clinical care, with multiple reports of neglect, medication mismanagement, and poor communication. While some visitors praise the facility's physical appearance and marketing staff, families of current residents report significant concerns about staff responsiveness and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Beautifully renovated facilities
- Welcoming marketing and sales staff
- Engaging fitness center and amenities
Concerns
- Poor communication and lack of responsiveness from staff (mentioned by 3 reviewers)
- Neglect and inadequate clinical care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent renovations, how do you ensure that the high quality of the facility's physical environment is matched by the daily clinical care provided to residents?
- 2I noticed some feedback regarding communication; could you walk me through the standard process for how families are updated on their loved one's health status and daily progress?
- 3With your current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance and consistent medication management throughout the day and night?
- 4I see you have an impressive fitness center; what does a typical day of activities look like for a resident who wants to stay active and engaged?
- 5How does your nursing team coordinate with primary physicians to ensure that any changes in a resident's condition are addressed immediately?
- 6Since responsiveness is so important to our family, could you explain the best way for us to reach the care team if we have a question or concern about our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The communication is terrible! Way overpriced for the quality of care being given. Messages are not returned. Lack of communication from nurses as to updates or between staff.”
“It's a shame that he was allowed to fall into such bad shape from lack of proper care. By the time he got to the hospital, he had pneumonia, DKEA, respiratory distress and more fractures than he went in with.”
“The nurses don’t care about their patients and it really shows. Everything is just a facade. If you love your family you’ll find somewhere else to take them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
2
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaint reports about abuse prevention and resident rights violations. The most recurring issues involve fire safety systems, care planning, and infection control, with problems persisting across multiple surveys from 2023-2025. While the facility corrects deficiencies when cited, the repetitive nature of safety violations and complaint-triggered investigations regarding resident protection suggest ongoing operational challenges that warrant careful consideration.
Dec 31, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Aug 20, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Oct 24, 2024Routine18
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 5, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Oct 26, 2023Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Meet other general requirements that are deficient.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Ownership & Operations
Who Operates This Facility
Immanuel Skilled Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit ilcorp.org
Medicare data downloads
Original nursing home datasets
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