Brendan House
Strong Medicare quality ratings; families often praise skilled rehab therapy team. Still worth an in-person visit.
based on 16 Google reviews
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What this means for your family
While some short-term rehab patients report positive experiences, the facility has seen a sharp increase in reports of severe neglect and unsanitary conditions in recent years. If you are considering this facility, we strongly advise you to conduct unannounced visits and ask specifically about their current staffing ratios and protocols for hygiene and medication administration.
Google Reviews
Google Reviews
16 reviews on Google“Brendan House receives highly polarized feedback, with recent reviews highlighting severe concerns regarding neglect, hygiene, and inconsistent staffing. While some rehab patients report positive experiences with individual nurses and therapists, multiple families have documented serious lapses in basic care, including hygiene and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Skilled rehab therapy team
- Some compassionate individual CNAs and nurses
- Respectful treatment reported by some short-term rehab patients
Concerns
- Severe understaffing leading to neglect (mentioned by 4 reviewers)
- Poor hygiene and lack of basic patient care (bathing/linens) (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness to family (mentioned by 3 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that your team has been active in responding to family feedback online; how do you use that input to improve the daily experience for residents?
- 2With 110 residents in the facility, what is your current process for ensuring that every resident receives consistent assistance with personal hygiene and daily linen changes?
- 3Given that medication management is a top priority for our family, could you walk us through the safeguards you have in place to prevent errors or delays in dispensing medication?
- 4We understand that staffing levels can fluctuate; how do you ensure that your nursing and CNA teams remain responsive to family communication when they are busy on the floor?
- 5Since your rehab team is highly regarded, how do you bridge the gap between the care provided during therapy sessions and the support residents receive during the rest of their day?
- 6What does the daily social calendar look like, and how do you encourage residents to participate in activities to ensure they stay engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“Broke my leg and wound up at Brendan House. Everyone there was really nice and knew their stuff. I'm grateful to have been in recovery there.”
“She went almost 14 days without so much as a sponge bath, was repeatedly left to go hungry because caretakers would "forget" to bring her tray and she was forced to sleep in dirty bedding that my mother and I had to change ourselves.”
“I was at the Brennan House about 43 days and the staff there were all great. They treated me with respect, compassion and that quirky sense of humor that made my day a lot easier to cope with things.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brendan House shows concerning patterns with recurring issues across nutrition, care planning, and infection control that persist across multiple surveys from 2023-2025. Families have filed complaints resulting in deficiencies related to medication management and abuse reporting procedures. While all deficiencies show correction dates, the facility has struggled with fundamental care areas including providing adequate nutrition, developing proper care plans, and maintaining infection prevention protocols across three consecutive federal inspections.
Jul 17, 2025Routine18
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jul 17, 2025Complaint1
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Aug 29, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Egress Deficiencies
Meet other general requirements that are deficient.
Aug 29, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 14, 2023Routine10
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Jul 17, 2025
$87,600
Fine
Sep 14, 2023
$35,815
Ownership & Operations
Who Operates This Facility
Brendan House
nonprofit
Ownership & Management
Owners
Mtwy Health
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit logan.org
Medicare data downloads
Original nursing home datasets
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