Immanuel Campus of Care
Limited public data on Immanuel Campus of Care. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 92 Google reviews
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What this means for your family
The facility offers impressive new memory care features and a highly professional admissions process that many families find comforting. However, due to the extreme nature of the abuse allegations found in recent historical reviews, any family should conduct an unannounced visit and speak extensively with current residents' families about safety and staff attentiveness.
Google Reviews
Google Reviews
92 reviews analyzed“Immanuel Campus of Care is highly regarded by many for its modern memory care amenities, including a park-like setting and apartment-style rooms. While many families praise the professional staff and the facility's recent upgrades, there are extremely serious allegations of patient abuse and neglect that must be addressed with extreme caution.”
Quality Themes
Tap a score for detailsStrengths
- Modern memory care amenities and layout
- Professional and compassionate sales and admissions team
- Clean and well-maintained campus
- Affordable pricing options
Concerns
- Allegations of physical and emotional abuse (mentioned by 3 reviewers)
- Staffing issues including cell phone use and lack of responsiveness (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the campus is; how do you ensure this level of upkeep is consistent across all resident areas?
- 2We noticed the admissions team is very professional and responsive; how do you ensure that same level of attentiveness and communication continues between the staff and families once a resident has moved in?
- 3What specific protocols do you have in place to ensure staff members are fully focused on resident care and attentive to their needs throughout their entire shift?
- 4Could you walk us through the specific safety measures and monitoring in place to ensure every resident is treated with the utmost dignity and care at all times?
- 5What kind of daily activities or social engagement programs are available to help residents stay active and connected with one another?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The new memory care addition was a nice change of scenery. The lower level is set up like a park scene where they can walk around and enjoy the outside freely.”
“I found staff to be professional, compassionate and they met her needs at all times. I visited often and received communication from staff anytime, day or in the middle of the night with any change or update in her status.”
“My father-in-law stayed there for several months and made significant progress in his recovery. The entire staff demonstrated professionalism and were very accommodating to our family.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 25, 2026ComplaintCleanReport
Investigation of intakes #00159955 and 2787054 was conducted on February 25, 2026. No deficiencies were cited.
Dec 3, 2025ComplaintCleanReport
The investigation of complaints 2679341, 00151282, 00151631, 2669127, 2670857, 00150829, 00150574, and 00146485 was conducted on December 3, 2025. There were no deficiencies cited.
Nov 24, 2025Complaint
The state-compliance survey was conducted from November 24, 2025 through November 26, 2025, in conjunction with the investigation of complaints #2243498, 2243711, 2243736, 2243763, 2243764, 2243765, 2243766, 2243767, 2243769, 2243770, 2244359, 2243772, 2243771, 2243775, 2243778, 2243784, 2243302, 2243788, and 2243789. The following deficiencies were cited:
Based on clinical record review, staff interviews, facility investigation, and policy and procedures, the administrator failed to conduct a thorough investigation of abuse for residents (#1, #2, #3, #4, #5, #6).Â
Based on clinical record reviews, facility documentation, resident and staff interviews, and policy review, the facility failed to protect the rights of eight residents (#1, #3, #6, #11, #13, #14, #27, #28) to be free from abuse by other resident(s) (#2, #4, #5, #8, #10, #14, #29, #30). Â
Oct 23, 2025Complaint
The onsite complaint survey was conducted on October 25, 2025 through October 27, 2025 and investigated complaints # 2650464, 2651882, 2651921, 2649932 & 2649229.Following deficiencies were cited:
Based on a closed record review, staff interviews, review of facility documentation, policy, and procedures, the facility failed to ensure that the resident's representative was notified of an injury for one resident (#222). The deficient practice could result in resident representatives not being informed of resident's injuries.Â
Based on a closed record review, staff interviews, review of facility documentation, policy, and procedures, the facility failed to ensure that the resident's representative was notified of an injury for one resident (#222) as soon as possible but no more than 24 hours after an event.
Oct 9, 2025ComplaintCleanReport
Investigation of Intake # 00147057 was conducted on October 9, 2025. No deficiencies were cited.
Sep 18, 2025ComplaintCleanReport
The Complaint survey was conducted on September 18, 2025, for the investigation of the following complaints #00142480, 00142546, 2594415, 00141270. There were no deficiencies cited.
Aug 15, 2025ComplaintCleanReport
The complaint survey was conducted 8/15/2025, with investigation of intakes: 00134008, 224368, 2244277, 2244278, 2243339, 2243325, 2243355, AZ00212647, AZ00212645, AZ00212816, AZ00212815, AZ00212647, 00140823, 2244284, AZ00212941, AZ00212940, 2244285, AZ00214807, AZ00214808, AZ00214807, 2244285, 2243752, 2243752, AZ00222082, AZ00222080, 2244354, AZ00224006. There were no deficiencies cited.
Aug 7, 2025ComplaintCleanReport
An onsite complaint survey was conducted on August 07, 2025 for the investigation of intake #00138681, AZ00216997, AZ00214982, AZ00214902. There were no deficiencies cited.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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