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Assisted Living

Ihcs Residential, INC

Families consistently rate this highly — reviewers highlight compassionate, family-oriented staff. Schedule a visit to confirm the fit.

15218 Pebble Forest Dr, Oak Hollow · San Antonio, TX 782329 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
5.0/5

based on 5 Google reviews

5
4
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Ihcs Residential, INC Assisted Living in San Antonio, TX — Street View
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What this means for your family

This facility is an excellent choice for families seeking a warm, home-like environment, particularly for those needing dementia care. The staff's ability to treat residents like family is a standout feature that provides significant peace of mind.

Google Reviews

Google Reviews

5 reviews analyzed
Families can expect a deeply personal, family-like atmosphere where staff members are frequently described as caring and attentive. Reviewers specifically praise the facility's ability to provide compassionate dementia care and maintain a sense of safety and belonging for long-term residents.

Quality Themes

Tap a score for details
FoodN/AStaff10.0CleanN/AActivitiesN/AMedsN/AMemory10.0Comms10.0ValueN/A

Strengths

  • Compassionate, family-oriented staff
  • Excellent dementia and memory care
  • High level of family involvement
  • Attentive and sweet caregiving

Rating Trends

Tap a year to see what changed

2345.02025(3)5.02026(3)

Distribution

5
5
4
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How They Respond to Reviews

80%response rate
Good

The owner provides personalized responses that often mention specific staff members or residents named in the reviews. While generally warm and empathetic, the tone occasionally shifts to being overly emotional or slightly unprofessional.

Questions for Your Tour

  • 1Since the facility is so intimate with only 9 residents, how does that small group size help create a more family-oriented atmosphere for our loved one?
  • 2We've heard wonderful things about the compassion of your caregivers; how do you ensure that same level of sweet, attentive care is maintained during shift changes?
  • 3How do you tailor your memory care approach to help residents with dementia stay engaged and comfortable?
  • 4What kind of daily activities or social routines do you have planned to keep the residents active and connected with one another?
  • 5How does the staff handle medical emergencies or unexpected health changes during the night?
  • 6We noticed the owner is very involved in communicating with families; how can we best stay involved in our loved one's daily life and care plan here?

Personalized based on this facility's data


Key Review Excerpts

Ms. Washington and her amazing team took more than excellent care of my father for more than two years with dementia until he passed. From the initial tour of the home until my father passed, They allowed me to be very involved and were so caring and treated my father like family and cared for me as well.

Memory care family member · 2025★★★★★

I am and have been a resident here for close to 2 years and every body is awesome and like family to me Gina has become like a sister to me and is just amazing and Mason has become like a younger brother to me.

Long-term resident · 2026★★★★★

Gina is so sweet and attentive its so rare to find someone in this field who actually cares for her patients and residents to make sure they feel like they are at home.

Prospective or visiting family member · 2025★★★★★
Source: 5 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

3total
20deficiencies

Key Findings

The most recent inspection in April 2023 identified several health code violations related to medication storage, staff training, and food safety. Previous inspections in 2019 also noted concerns regarding smoking regulations and fire safety equipment visibility.

Apr 3, 2023Routine

Health Code (16 violations)

Health CodeCorrected Jun 10, 2023

The facility failed to train staff in the use of fire extinguishers, failed to inspect and maintain fire extinguishers, and failed to keep records of inspection and maintenance of fire extinguishers.

Health CodeCorrected Jun 10, 2023

The facility failed to ensure that each resident had a health examination by a physician performed within the required timeframe.

Health CodeCorrected Jun 10, 2023

The facility failed to train all staff in maintaining the confidentiality of resident information prior to their assuming any job responsibilities.

Health CodeCorrected Jun 10, 2023

The facility failed to train all staff in reporting abuse and neglect prior to their assuming any job responsibilities.

Health CodeCorrected Jun 10, 2023

The facility failed to have a refrigerator with a designated and locked storage area for medications requiring refrigeration.

Health CodeCorrected Jun 10, 2023

The facility failed to assure freezers and refrigerators were kept at the proper temperatures.

Health CodeCorrected Jun 10, 2023

The facility failed to ensure its activities program had opportunities for group and individual settings.

Health CodeCorrected Jun 10, 2023

The facility failed to post HHSC telephone hotline number to report suspected abuse, neglect, or exploitation.

Health CodeCorrected Jun 10, 2023

The facility failed to post an HHSC notice that states inspection reports are available at the facility for public inspection and provides a toll-free telephone number for information.

Health CodeCorrected Jun 10, 2023

The facility failed to ensure each resident's right to privacy.

Health CodeCorrected Jun 10, 2023

The facility failed to post a copy of the most recent inspection report.

Health CodeCorrected Jun 10, 2023

The provider failed to post the facility's normal 24- hour staffing patterns.

Health CodeCorrected Jun 10, 2023

The facility failed to post an HHSC sign that specifies how complaints may be and filed with HHSC.

Health CodeCorrected Jun 11, 2023

The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.

Health CodeCorrected Jun 10, 2023

The facility failed to keep each resident's medication stored separately from other resident's medications within the storage area.

Health CodeCorrected Jun 10, 2023

The facility failed to ensure that menus were prepared to provide a balanced and nutritious diet, that food was palatable and varied, or that menus were planned one week in advance, followed, posted and kept for 30-days, with variations documented.

Corrected Jun 10, 2023

The facility failed to conduct required fire drills and document fire drills on the required form.

Oct 7, 2019Routine

Life Safety Code (1 violations)

Life Safety CodeCorrected Oct 19, 2019

The facility failed to ensure the fire alarm was always visible to staff or is monitored by a device always carried by the staff.

Aug 8, 2019Routine

Life Safety Code (2 violations)

Life Safety CodeCorrected Oct 4, 2019

The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.

Life Safety CodeCorrected Oct 4, 2019

The facility failed to ensure the outside areas, grounds, adjacent buildings, and all site features were maintained free of fire or health hazards; and/or failed to ensure that water would drain away from the facility to prevent standing water near the building.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ihcs Residential, INC

Organization Type

for profit

Administrator

GAYLE M WASHINGTON

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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