Brookdale Hollywood Park
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 37 Google reviews
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What this means for your family
The facility excels in providing a warm, clean, and compassionate environment with a staff that many families find deeply caring. However, you should specifically ask about their protocols for call-bell response times and how they ensure adequate staffing during night and weekend shifts to prevent the safety issues mentioned in older reviews.
Google Reviews
Google Reviews
37 reviews on Google“Families considering Brookdale Hollywood Park will find a community highly praised for its compassionate, attentive, and long-tenured care staff. While many reviewers highlight a warm, family-like atmosphere and excellent cleanliness, there are serious historical concerns regarding staffing levels and emergency response times that should be investigated during your visit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Clean and well-maintained environment
- Friendly and professional front desk/reception
- Low staff turnover and consistent care
Concerns
- Staffing levels and emergency response (mentioned by 2 reviewers)
- Inadequate communication regarding medical changes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
The owner uses personalized greetings and names for positive reviews, but shifts to standardized, template-based responses for negative feedback. While they acknowledge concerns, they rely on directing critics to corporate or management rather than offering specific resolutions in the public forum.
Questions for Your Tour
- 1We've heard such wonderful things about how friendly and professional your front desk team is; how does that welcoming atmosphere translate to the daily interactions between staff and residents?
- 2Since your team is known for being so attentive and consistent, what specific protocols do you have in place to ensure medical changes or updates are communicated clearly to us as a family?
- 3In the event of an unexpected medical situation or an after-hours emergency, what is the specific process for alerting both the resident and their family members?
- 4With your specialized memory care certification, what kind of tailored daily activities or sensory programs do you offer to keep residents engaged and stimulated?
- 5How do you ensure that the high standards of cleanliness and maintenance that people notice when they walk in are maintained throughout all 101 resident areas?
- 6Could you tell us more about how the care staff manages their daily routines to ensure every resident receives that personalized, compassionate attention your facility is known for?
Personalized based on this facility's data
Key Review Excerpts
“The leadership and the care staff have all gone above and beyond to take care of my mother, and to help her with the challenging transition to assisted living.”
“We got to know all of the caregivers in the Clair Bridge unit and they were all so patient and kind, it truly was inspiring.”
“Very low turnover in Staff so everyone knows my Dad, calls him by name. Very friendly and residents seem well cared for and happy.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Hollywood Park had a recent inspection in March 2023 that identified issues regarding food handling and compliance with health ordinances. Additionally, an administrative penalty was issued in August 2023 related to failure to ensure residents were free from abuse, neglect, and exploitation.
Aug 16, 2023EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Mar 15, 2023Routine
Health Code (2 violations)
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.
Ownership & Operations
Who Operates This Facility
Esc IV, Lp
for profit
SOPHIA SAUCEDO
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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