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Nursing HomeMedicaid

Huntington Hills Ctr for Health and Rehabilitation

Strong Medicare quality ratings; families often praise clean, well-maintained, and modern facility. Still worth an in-person visit.

400 South Service Road, Melville, NY 11747320 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 417 Google reviews

5
4
3
2
1
Huntington Hills Ctr for Health and Rehabilitation Nursing Home in Melville, NY — Street View
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What this means for your family

Huntington Hills is physically beautiful and offers excellent rehabilitation therapy, making it a strong choice for short-term recovery. However, given the recurring, serious reports of medication errors and slow response times, I strongly advise families to visit frequently and maintain active, daily oversight of their loved one's care plan.

Google Reviews

Google Reviews

417 reviews on Google
Huntington Hills Center for Health and Rehabilitation receives overwhelming praise for its clean, hotel-like atmosphere and friendly, attentive staff. While most families report excellent experiences with rehabilitation and nursing care, a small but vocal group of reviewers has raised serious concerns regarding medication management, slow response times, and neglect of vulnerable patients.

Quality Themes

Tap a score for details
Food8.0Staff8.0Clean10.0Activities9.0Meds3.0MemoryN/AComms6.0ValueN/A

Strengths

  • Clean, well-maintained, and modern facility
  • Warm, welcoming, and professional front desk staff
  • Effective and encouraging physical/occupational therapy
  • Compassionate and attentive nursing and aide staff

Concerns

  • Medication errors and failure to administer necessary treatments (mentioned by 4 reviewers)
  • Slow response times to call lights and requests for assistance (mentioned by 4 reviewers)
  • Unprofessional or dismissive attitudes from some caregivers (mentioned by 3 reviewers)
  • Lack of communication with family regarding patient decline (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.52024(46)4.72025(114)4.22026(16)

Distribution · 176 analyzed

5
151
4
11
3
1
2
0
1
13

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that your team is active in responding to online feedback; how do you use that family input to improve daily operations and communication?
  • 2With 320 residents, how do you ensure that staff are consistently available to respond to call lights in a timely manner?
  • 3Given that medication management is a top priority for our family, could you walk us through the specific safety protocols and double-check systems you have in place to prevent errors?
  • 4How do you keep families informed and involved if there is a sudden change in a resident's health or condition?
  • 5We’ve heard great things about your physical and occupational therapy programs; what kind of social activities or daily enrichment opportunities are available for residents who aren't in active therapy?
  • 6How do you foster a culture of open communication and empathy among your nursing and aide staff to ensure every resident feels heard and respected?

Personalized based on this facility's data


Key Review Excerpts

The PT he received here got him stronger and back on his feet. Jean at the front desk was always cheerful and upbeat. She is the perfect person for that job!

Rehab patient's family · 2024★★★★★

The nursing staff was so on top of everything. They were helpful with our questions and wonderful with my father.

Long-term resident's family · 2024★★★★★

The facility is always looks and smells clean. I would like to pay special recognition to Gorot the RN, Josh, christine, bodie,ghana and michelle from the phy

Rehab patient · 2024★★★★★
Source: 417 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
3.57hrs
87%
All nurses + aides combined
Staff Turnover
23%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility30.5%
Mixed vs Avgs
Here
30.5%
US
12.1%
NY
18.9%
Suffolk
32.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
15.4%
NY
13.8%
Suffolk
13.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.8%
Worse than Avg
Here
24.8%
US
19.4%
NY
20.2%
Suffolk
16.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.6%
Mixed vs Avgs
Here
18.6%
US
19.5%
NY
13.3%
Suffolk
16.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility17.3%
Worse than Avg
Here
17.3%
US
15.3%
NY
13.8%
Suffolk
12.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
14.4%
NY
14.8%
Suffolk
13.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
81.8%
NY
77.0%
Suffolk
82.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.4%
Better than Avg
Here
87.4%
US
79.7%
NY
78.8%
Suffolk
84.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
NY
1.2%
Suffolk
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Above state avg (7.6)
6 complaint-triggered

Families have filed complaints prompting multiple investigations, raising concerns about this facility's care quality. The most recurring problems involve nursing staffing shortages, administrative management issues, and respiratory care deficiencies. While all cited violations show correction dates, the pattern of repeated issues with staffing and administration across multiple surveys, combined with complaint-triggered investigations, suggests ongoing operational challenges that families should carefully consider.

Nov 15, 2024Routine
4
0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 15, 2024Complaint
4
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

Jun 9, 2023Routine
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Jun 9, 2023Complaint
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Oct 28, 2021Routine
3
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Huntington Hills Ctr for Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

National Health Care Associates

Chain Size

43 facilities nationwide

Chain avg rating: 3.0/5 · Rank 17 of 43

Ownership & Management

Owners

Estate of Tali Skoczylas

Owner · Organization

6%

Laufer, Doris

Owner

11%

Lipschitz, David

Owner

10%

Nichols, Nancy

Owner

Ostreicher, Susan

Owner

29%

Zitter, Agnes

Owner

8%

Key personnel

Letter, MichaelW-2 Managing EmployeeOstreicher, SusanOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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