Hunters Pond Rehabilitation and Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 158 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation due to its modern, clean environment and highly skilled therapy team. However, if you are seeking long-term care, you must proactively verify the staffing levels and responsiveness of the night shift, as several families have reported significant delays in care during those hours.
Google Reviews
Google Reviews
158 reviews on Google“Families considering Hunters Pond Rehabilitation and Healthcare will find a facility praised for its cleanliness, beautiful recent renovations, and a highly skilled physical and occupational therapy team. While many reviewers highlight the warmth of specific nurses and CNAs, there are serious, recurring allegations regarding inadequate nighttime staffing, delayed response to call lights, and lapses in hygiene and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Clean and beautifully renovated facility
- Excellent rehabilitation and therapy services
- Attentive wound care nursing
- Friendly and professional therapy staff
Concerns
- Inadequate nighttime staffing and slow response times (mentioned by 4 reviewers)
- Issues with hygiene and patient incontinence care (mentioned by 3 reviewers)
- Poor communication from administration and nursing (mentioned by 3 reviewers)
- Inconsistent food quality and nutritional management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 130 analyzed
How They Respond to Reviews
The owner frequently uses personalized greetings by addressing reviewers by name and acknowledges specific details mentioned in the reviews. While some responses are brief, most demonstrate an effort to mirror the reviewer's positive sentiment.
Questions for Your Tour
- 1The facility looks beautifully renovated and very clean; how often are the resident rooms and common areas deep-cleaned?
- 2We've heard great things about your therapy team; could you tell us more about how the rehabilitation process works for new residents?
- 3How do you ensure that residents receive timely assistance and quick response times during the overnight hours?
- 4What is your process for communicating important medical updates or changes in condition from the nursing staff to the family?
- 5How does the nursing team manage medication schedules and ensure everything is administered accurately and on time?
- 6What kind of daily activities or social programs do you have in place to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The facility has undergone a complete facelift. It was beautiful before but new flooring and new paint on the well is the cherry on top. Every room has its own private shower that adds to privacy and comfort. Staff is caring and knowledgeable. Excellent wound care nurse, there are no facility acquired pressure sores.”
“My sister was at Hunter's Pond for several weeks. We were so impressed with the way they conducted business and her care. Julian M. who was her nurse during the week, was amazing. He was very compassionate and would go out of his way to make my sister comfortable.”
“Please do not send your loved ones here if you expect them to get assistance 24hrs. The day staff is OK but the night staff is not”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaint reports triggering 24 of 47 deficiencies, indicating ongoing concerns about resident care. The facility struggles most with care planning and assessment, medication management, and food safety, with these issues recurring across multiple surveys. While all deficiencies show correction dates, the persistent pattern of problems suggests visiting families should carefully evaluate current care quality and safety practices.
Feb 9, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 13, 2025Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 10, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jul 12, 2024Routine8
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 22, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Federal Penalties
Fine
Jan 10, 2025
$36,553
Fine
Feb 9, 2024
$22,382
Fine
Dec 4, 2023
$7,596
Ownership & Operations
Who Operates This Facility
Guadalupe County Hospital Board
for profit
CANARY BEND HEALTHCARE INC
CHRISTOPHER HALL
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 50 of 84
Ownership & Management
Owners
Guadalupe County Hospital Board
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
158 reviews from families & visitors
Official Website
Visit hunterspondrehabilitation.com
Medicare data downloads
Original nursing home datasets
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