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Nursing HomeMedicaid

Hunters Pond Rehabilitation and Healthcare

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

9903 Hunters Pond, South Side · San Antonio, TX 78224128 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 158 Google reviews

5
4
3
2
1

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What this means for your family

This facility is an excellent choice for short-term rehabilitation due to its modern, clean environment and highly skilled therapy team. However, if you are seeking long-term care, you must proactively verify the staffing levels and responsiveness of the night shift, as several families have reported significant delays in care during those hours.

Google Reviews

Google Reviews

158 reviews on Google
Families considering Hunters Pond Rehabilitation and Healthcare will find a facility praised for its cleanliness, beautiful recent renovations, and a highly skilled physical and occupational therapy team. While many reviewers highlight the warmth of specific nurses and CNAs, there are serious, recurring allegations regarding inadequate nighttime staffing, delayed response to call lights, and lapses in hygiene and medication management.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean9.0Activities6.0Meds4.0MemoryN/AComms3.0ValueN/A

Strengths

  • Clean and beautifully renovated facility
  • Excellent rehabilitation and therapy services
  • Attentive wound care nursing
  • Friendly and professional therapy staff

Concerns

  • Inadequate nighttime staffing and slow response times (mentioned by 4 reviewers)
  • Issues with hygiene and patient incontinence care (mentioned by 3 reviewers)
  • Poor communication from administration and nursing (mentioned by 3 reviewers)
  • Inconsistent food quality and nutritional management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(5)'18(3)'20(4)'22(6)'24(26)'26(20)

Distribution · 130 analyzed

5
88
4
12
3
1
2
3
1
26

How They Respond to Reviews

20%response rate
Good

The owner frequently uses personalized greetings by addressing reviewers by name and acknowledges specific details mentioned in the reviews. While some responses are brief, most demonstrate an effort to mirror the reviewer's positive sentiment.

Questions for Your Tour

  • 1The facility looks beautifully renovated and very clean; how often are the resident rooms and common areas deep-cleaned?
  • 2We've heard great things about your therapy team; could you tell us more about how the rehabilitation process works for new residents?
  • 3How do you ensure that residents receive timely assistance and quick response times during the overnight hours?
  • 4What is your process for communicating important medical updates or changes in condition from the nursing staff to the family?
  • 5How does the nursing team manage medication schedules and ensure everything is administered accurately and on time?
  • 6What kind of daily activities or social programs do you have in place to keep residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

The facility has undergone a complete facelift. It was beautiful before but new flooring and new paint on the well is the cherry on top. Every room has its own private shower that adds to privacy and comfort. Staff is caring and knowledgeable. Excellent wound care nurse, there are no facility acquired pressure sores.

Long-term resident's family · 2025★★★★★

My sister was at Hunter's Pond for several weeks. We were so impressed with the way they conducted business and her care. Julian M. who was her nurse during the week, was amazing. He was very compassionate and would go out of his way to make my sister comfortable.

Rehab patient's family · 2024★★★★★

Please do not send your loved ones here if you expect them to get assistance 24hrs. The day staff is OK but the night staff is not

Long-term resident's family · 2025☆☆☆☆
Source: 158 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
47%
Registered nurses for medical care
Total Nursing
3.32hrs
81%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

1

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
15.4%
TX
9.4%
Bexar
10.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
TX
2.5%
Bexar
2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
93.4%
TX
96.9%
Bexar
94.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
5.3%
TX
3.2%
Bexar
4.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
14.4%
TX
16.1%
Bexar
16.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility17.6%
Mixed vs Avgs
Here
17.6%
US
19.4%
TX
14.2%
Bexar
17.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.9%
Better than Avg
Here
93.9%
US
81.8%
TX
89.2%
Bexar
81.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.1%
Mixed vs Avgs
Here
81.1%
US
79.7%
TX
88.0%
Bexar
84.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Bexar
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
3penalties
Near state avg (9.1)
25 complaint-triggered
$66,531 in fines

Families have filed numerous complaint reports triggering 24 of 47 deficiencies, indicating ongoing concerns about resident care. The facility struggles most with care planning and assessment, medication management, and food safety, with these issues recurring across multiple surveys. While all deficiencies show correction dates, the persistent pattern of problems suggests visiting families should carefully evaluate current care quality and safety practices.

Feb 9, 2026Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 13, 2025Routine
9
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 10, 2025Complaint
4
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 23, 2024Complaint
1
0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Jul 12, 2024Routine
8
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0914Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Mar 22, 2024Complaint
4
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0803Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Federal Penalties

Fine

Jan 10, 2025

$36,553

Fine

Feb 9, 2024

$22,382

Fine

Dec 4, 2023

$7,596

Ownership & Operations

Who Operates This Facility

Owner / Operator

Guadalupe County Hospital Board

Organization Type

for profit

Management Company

CANARY BEND HEALTHCARE INC

Administrator

CHRISTOPHER HALL

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 2.9/5 · Rank 50 of 84

Ownership & Management

Owners

Guadalupe County Hospital Board

Owner · Organization

100%

Key personnel

Brady, ShaneManaging Control - Governing BodyGivens, LauraManaging Control - Governing BodyBurnam, SoonOfficer / DirectorGann, KodyOfficer / DirectorKeetch, ChadOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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