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Nursing HomeMedicaid Investigative

Humphreys County Care and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

104 Fort Hill Road, Waverly, TN 3718591 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 10 Google reviews

5
4
3
2
1
Humphreys County Care and Rehabilitation Nursing Home in Waverly, TN — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (12 vs median 5.0)

Below average in TN · Below recommended RN staffing · Above recommended total nurse staffing · $19,865 in fines

Source: Medicare data

What this means for your family

This facility is highly recommended for its compassionate staff and clean environment, particularly for rehabilitation needs. While reviews are overwhelmingly positive, families should always schedule a tour to observe current staffing levels and resident engagement firsthand.

Google Reviews

Google Reviews

10 reviews on Google
Humphreys County Care and Rehabilitation is highly regarded by families and residents for its compassionate, attentive staff and effective rehabilitation services. Reviewers frequently highlight a clean environment and a strong sense of community, with many noting that staff go above and beyond to support both residents and their families during difficult times.

Quality Themes

Tap a score for details
FoodN/AStaff10.0Clean10.0Activities9.0MedsN/AMemoryN/ACommsN/AValue8.0

Strengths

  • Compassionate and attentive nursing staff
  • High-quality rehabilitation services
  • Clean and well-maintained facility
  • Strong support for families during end-of-life care

Rating Trends

Tap a year to see what changed

2345.02016(1)3.02017(1)1.02019(1)5.02022(3)5.02023(1)5.02025(1)5.02026(3)

Distribution · 11 analyzed

5
9
4
0
3
1
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's strong reputation for end-of-life care, what specific support systems are in place to help families navigate those transitions?
  • 2With the recent focus on maintaining high-quality rehabilitation services, how do you ensure that therapy plans are integrated into the daily routine for residents?
  • 3I noticed the facility has had some recent health inspection findings; what specific steps is the leadership team taking to address those areas and improve the overall rating?
  • 4Since the staffing rating is quite high, how do you leverage that consistent presence of nursing staff to improve the personalized care experience for residents?
  • 5What does a typical day look like for a resident here, and how do you encourage social engagement among the 91 residents?
  • 6How does your nursing team coordinate with local medical providers to manage acute health concerns or emergencies that might arise outside of standard business hours?

Personalized based on this facility's data


Key Review Excerpts

The staff is amazing.... In her last days, they would bring trays of snacks and drinks to her room for our family to enjoy. Several would come in on their day off or stop by to check on her even when they worked a different area.

Memory care family member · 2022★★★★★

Given my occupation, over the years many people have ask my opinion on where to send their loved ones to for care. I have two facilities that I recommend, always. HCNH is one of the two.

Rehab patient's family · 2026★★★★★

Not only is it spotlessley clean, but my uncle gets far more one on one attention & they have activities all the time for the residents.

Long-term resident's family · 2026★★★★★
Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
79%
Registered nurses for medical care
Total Nursing
4.84hrs
OK
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

5

measures

Worse Than Avg

11

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility40.7%
Worse than Avg
Here
40.7%
US
15.3%
TN
18.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility35.1%
Worse than Avg
Here
35.1%
US
14.4%
TN
14.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility34.7%
Worse than Avg
Here
34.7%
US
19.4%
TN
20.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.3%
Mixed vs Avgs
Here
24.3%
US
19.5%
TN
31.9%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.6%
Worse than Avg
Here
11.6%
US
5.3%
TN
6.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.3%
Worse than Avg
Here
21.3%
US
15.4%
TN
16.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.0%
Worse than Avg
Here
60.0%
US
79.7%
TN
79.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.8%
Worse than Avg
Here
77.8%
US
81.8%
TN
79.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
TN
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
2penalties
Well above state avg (5.9)
$19,865 in fines

This facility shows persistent issues across multiple surveys, with recurring problems in care planning, safety hazards, and medication management appearing in both 2024 and 2025 inspections. The most recent September 2025 survey identified serious concerns including inadequate food and fluid provision for residents and failure to properly report suspected abuse or neglect. While all deficiencies have correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges that families should carefully consider.

Sep 4, 2025Routine
12
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0922Potential for harm · WidespreadCorrected

Environmental Deficiencies

Have enough backup water supply for essential areas of the nursing home.

0801Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 5, 2024Routine
14
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jul 28, 2022Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Dec 11, 2019Routine
2
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

Federal Penalties

Fine

Sep 4, 2025

$10,868

Fine

Oct 2, 2023

$3,145

Ownership & Operations

Who Operates This Facility

Owner / Operator

Humphreys County Care and Rehabilitation

Organization Type

nonprofit

Ownership & Management

Key personnel

Eads, JudyContracted Managing EmployeeYates, CindyW-2 Managing EmployeeHensley, ChristineOfficer / DirectorKey Management AssociatesManagerEads, JudyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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