Ahc Waverly
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (74%)
- High RN turnover (70%)
Bottom 25% in TN · Below recommended RN staffing · Above average staffing · Very high staff turnover · Worst in PACS GROUP chain · $48,110 in fines
What this means for your family
The facility is highly regarded for its physical therapy and rehab services, which many residents find effective. However, families should be cautious regarding medical oversight and staffing levels; we recommend asking specific questions about nurse-to-patient ratios and medication verification protocols during your tour.
Google Reviews
Google Reviews
29 reviews on Google“AHC Waverly receives polarized feedback, with many reviewers praising the therapy department and the friendliness of the nursing staff. However, significant concerns exist regarding understaffing, inconsistent medical care, and cleanliness issues. Families should be aware that while many report positive experiences, others have raised serious red flags about administrative responsiveness and quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehab and therapy department
- Friendly and compassionate nursing staff
- Welcoming and supportive environment
- Responsive and attentive care team
Concerns
- Chronic understaffing leading to delays in care (mentioned by 2 reviewers)
- Inconsistent cleanliness and housekeeping standards (mentioned by 2 reviewers)
- Poor medication management and medical oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your therapy department receives a lot of praise; how do you integrate those rehabilitation services into the daily routine for residents who need ongoing support?
- 2Given that medication management is a critical part of resident health, could you walk me through your specific process for ensuring accuracy and timely administration?
- 3I appreciate that your team is active in responding to feedback online; how do you use that family input to make adjustments to your daily care operations?
- 4With a busy facility of 100 residents, how do you ensure that staff are able to remain responsive to individual needs throughout the day, especially during peak hours?
- 5What steps are being taken to maintain consistent cleanliness and housekeeping standards throughout the common areas and resident rooms?
- 6In the event of a medical concern, what is your protocol for communicating with family members and ensuring that a physician is involved in the decision-making process?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team is phenomenal; skilled, encouraging, and truly committed to helping patients regain strength and independence.”
“My only complaint is what is so common in nursing homes, that being the issue of not always having enough staff to take care of everything.”
“Got a bone infection in my foot, never had a hot meal, some staff is ok some is not. People in therapy were great. Do not take care of medical needs, always short staffed and administrators are nasty lieing people.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
AHC Waverly has faced ongoing challenges with safety and infection control issues persisting across multiple surveys, including families filing complaints about accident prevention and abuse reporting. The facility shows recurring problems with accident hazards, infection control programs, and medication management, with the same safety deficiency appearing in both 2023 and 2025 surveys. While all deficiencies have correction dates, the pattern of repeated safety violations suggests families should carefully evaluate this facility.
Jun 18, 2025Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 17, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Aug 17, 2023Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 17, 2023Routine10
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Federal Penalties
Fine
Aug 17, 2023
$48,110
Ownership & Operations
Who Operates This Facility
Ahc Waverly
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 243 of 260 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit waverlyhillspa.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.