Hoyt Nursing & Rehab Centre
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 96 Google reviews
Watch Hoyt Nursing & Rehab Centre
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility is frequently praised for its exceptional dietary department and clean environment, there are serious, recurring reports of medical mismanagement and staffing shortages. When touring, we strongly recommend asking for specific details on how medication administration is verified and how the facility handles patient safety concerns during off-hours.
Google Reviews
Google Reviews
96 reviews on Google“Hoyt Nursing & Rehab Centre receives polarized feedback, with a significant surge of recent positive reviews focusing heavily on the quality of the dietary department and kitchen staff. While many families praise the facility for its cleanliness, friendly staff, and effective rehabilitation services, there are serious, recurring allegations regarding neglect, poor communication, and inadequate staffing levels. Families considering this facility should weigh the high satisfaction with food and therapy against critical reports of medical mismanagement and lapses in patient care.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised dietary and kitchen staff
- Clean and well-maintained facility
- Effective rehabilitation and therapy team
- Friendly and compassionate nursing staff
Concerns
- Inadequate staffing levels leading to poor patient care (mentioned by 5 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Poor communication and lack of empathy from management (mentioned by 4 reviewers)
- Reports of missing personal belongings or theft (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Given that the facility has had some recent challenges with medication management, could you walk me through the specific safety protocols and double-check systems you have in place to ensure medications are administered accurately and on time?
- 3With the current staffing levels, how does your team ensure that residents receive timely assistance with daily needs like hygiene and mobility throughout the entire day and night?
- 4I’ve heard wonderful things about your therapy and dietary teams; how do these departments coordinate with nursing staff to ensure a resident's care plan is being followed consistently?
- 5What specific measures or security policies do you have in place to protect residents' personal belongings and ensure their items are tracked and kept safe?
- 6Since communication is so vital for families, what is the standard process for updating us on any changes in care, and who is our primary point of contact for addressing concerns?
Personalized based on this facility's data
Key Review Excerpts
“The staff was amazing. Very friendly. I met the kitchen mgr (Cassie I think her name is) and she was an absolute dream! She listened to my concerns and she validated them (which I appreciated more than you will ever know).”
“My husband was transferred to Hoyt from St Mary's Hospital at 5 pm one day. Hoyt knew he was coming and yet were ill prepared for his admission. He did not get his crucial IV antibiotic, nerve pain medication or steroid that day, nor the next day.”
“Mom had to go to rehab for a short stay The transition was so easy because she loved the food so much. She even stayed longer than anticipated because she couldn’t get over how delicious the food was.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports that led to findings of abuse protection failures and medication management issues, signaling serious concerns about resident safety and care quality. The facility shows recurring problems with wound care, medication management, and basic daily care assistance across multiple surveys, though all deficiencies have correction dates. With 46 total deficiencies including recent complaint-triggered violations for abuse protection and treatment failures, families should carefully investigate current care practices before considering placement.
May 22, 2025Routine17
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Apr 11, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 15, 2025Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Dec 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jun 17, 2024Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
May 22, 2025
$30,740
Ownership & Operations
Who Operates This Facility
Hoyt Nursing & Rehab Centre
for profit
Chain Affiliation
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 19 of 20
Ownership & Management
Owners
Jonco, INC.
Owner · Organization
Robin Eisenberg 2014 Family Trust
Owner · Organization
Branscum, James
Owner
Wronski, Frank
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit nexcarehealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Lewis's Afc Home
< 1 miAssisted Living · Saginaw, MI
Lou's Afch INC
2.0 miAssisted Living · Saginaw, MI
Holland Afc
2.2 miAssisted Living · Saginaw, MI
Wescourt
2.4 miAssisted Living · Saginaw, MI
Agnes Rambo
2.7 miAssisted Living · Saginaw, MI
Close to Home Assisted Living Side 1
2.8 miAssisted Living · Saginaw, MI