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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 557 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Horizon Post Acute and Rehabilitation Center receives highly polarized feedback, with many families praising the facility for its cleanliness, friendly front-desk staff, and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding chronic understaffing, long response times for call lights, and inconsistent medication management. Families should be aware that while many have positive experiences, there are recurring reports of neglect and poor communication during the discharge process.
Quality Themes
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Concerns
Rating Trends
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Distribution · 205 analyzed
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Key Review Excerpts
“The tour was very thorough , complete,not rushed ! very informative, I left there with confidence that Horizon was what we needed for my brothers rehab from a stroke.”
“Nurses don't respond to call lights and the food is terrible. I waited for over an hour for pain meds I take for my knee surgery causing my pain level to rise.”
“The facility has an incredible therapy and nursing team and has recently undergone renovations. My favorite part though is the way the staff treats you. They are friendly and engaged and you can tell they care”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints leading to serious deficiencies regarding resident protection from abuse and neglect, with violations occurring as recently as October 2025. The facility shows recurring issues with medication management, infection control, and fire safety systems across multiple surveys. While most deficiencies have correction dates, the pattern of repeated problems in critical care areas, particularly the recent abuse-related complaints, raises significant concerns about resident safety and care quality.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Oct 31, 2025
$10,985
Source: AZ State Licensing Agency
The onsite complaint survey was conducted on February 20, 2026, and investigated complaints #00158292, 00152370, 2742317, 00158852,and 00159021There were no deficiencies noted.
An onsite complaint survey was conducted on August 14, 2025 for the investigation of intake #AZ00191627, AZ00191385. There were no deficiencies cited.
A complaint survey was conducted on June 30, 2025 for the investigation of intakes #'s: 00134842, AZ00224946. There were no deficiencies cited.
A complaint survey was conducted on June 17, 2025 for the investigation of intakes #'s: 00133643, 00133638, AZ00224853, AZ00194823, AZ00194761, AZ00191121. There were no deficiencies cited.
The recertification survey was conducted June 4, 2025 in conjunction with the investigation of complaints # AZ00224612, 00131421, and 00131396 the following deficiencies were cited:
Violation cited
Violation cited
The recertification survey was conducted May 13, 2025 through May 16, 2025 in conjunction with the investigation of complaints #AZ00190769, AZ00189298, AZ00185354, AZ00188568, AZ00184792, AZ00188102, AZ00187290, AZ00186299, 00130595. The following deficiencies were cited;
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
A complaint survey was conducted on March 28, 2025 for the investigation of intake #00124397. There were no deficiencies cited.
A complaint survey was conducted on February 18, 2025 for the investigation of intake # AZ00198224, AZ00196713, AZ00223038, AZ00197266. There were no deficiencies cited.
Horizon Post Acute and Rehabilitation Center
for profit
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 140 of 328
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
557 reviews from families & visitors
Official Website
Visit horizonglendale.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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