Horizon Post Acute and Rehabilitation Center
Strong Medicare quality ratings; families often praise warm, welcoming front desk and administrative staff. Still worth an in-person visit.
based on 539 Google reviews
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What this means for your family
This facility is highly regarded for its clean environment and effective physical therapy team, making it a strong candidate for short-term rehab. However, given the recurring reports of slow call-light response times and medication delays, we strongly recommend that families visit frequently to monitor care and ensure their loved one's needs are being met in a timely manner.
Google Reviews
Google Reviews
539 reviews analyzed“Horizon Post Acute and Rehabilitation Center receives highly polarized feedback, with many families praising the facility for its cleanliness, friendly front-desk staff, and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding chronic understaffing, long response times for call lights, and inconsistent medication management. Families should be aware that while many have positive experiences, there are recurring reports of neglect and poor communication during the discharge process.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming front desk and administrative staff
- Effective and dedicated physical therapy team
- Clean, well-maintained facility environment
- Strong, compassionate nursing care reported by many families
Concerns
- Chronic understaffing leading to long call-light response times (mentioned by 9 reviewers)
- Inconsistent or delayed medication administration (mentioned by 5 reviewers)
- Poor quality, unappealing, or nutritionally inadequate food (mentioned by 6 reviewers)
- Abrupt or poorly planned discharge processes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the size of the facility with 196 residents, how do you manage call-light response times to ensure residents receive timely assistance?
- 2Could you walk us through the current process for medication administration and how you ensure accuracy and consistency for residents?
- 3We understand that dining is an important part of daily life; what steps are being taken to improve the variety and nutritional quality of the meals served?
- 4With a focus on rehabilitation, how does your team coordinate with families to ensure a smooth, well-planned discharge process when a resident is ready to transition home?
- 5What does a typical weekly activity calendar look like, and how do you encourage residents to participate and stay engaged?
- 6How does your nursing team balance the demands of a large facility to ensure that every resident receives the compassionate, individualized care they need?
Personalized based on this facility's data
Key Review Excerpts
“The tour was very thorough , complete,not rushed ! very informative, I left there with confidence that Horizon was what we needed for my brothers rehab from a stroke.”
“Nurses don't respond to call lights and the food is terrible. I waited for over an hour for pain meds I take for my knee surgery causing my pain level to rise.”
“The facility has an incredible therapy and nursing team and has recently undergone renovations. My favorite part though is the way the staff treats you. They are friendly and engaged and you can tell they care”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to serious deficiencies regarding resident protection from abuse and neglect, with violations occurring as recently as October 2025. The facility shows recurring issues with medication management, infection control, and fire safety systems across multiple surveys. While most deficiencies have correction dates, the pattern of repeated problems in critical care areas, particularly the recent abuse-related complaints, raises significant concerns about resident safety and care quality.
Feb 26, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Oct 31, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 23, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 16, 2025Routine6
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 2, 2023Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Oct 31, 2025
$10,985
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 20, 2026ComplaintCleanReport
The onsite complaint survey was conducted on February 20, 2026, and investigated complaints #00158292, 00152370, 2742317, 00158852,and 00159021There were no deficiencies noted.
Aug 14, 2025ComplaintCleanReport
An onsite complaint survey was conducted on August 14, 2025 for the investigation of intake #AZ00191627, AZ00191385. There were no deficiencies cited.
Jun 30, 2025ComplaintCleanReport
A complaint survey was conducted on June 30, 2025 for the investigation of intakes #'s: 00134842, AZ00224946. There were no deficiencies cited.
Jun 17, 2025ComplaintCleanReport
A complaint survey was conducted on June 17, 2025 for the investigation of intakes #'s: 00133643, 00133638, AZ00224853, AZ00194823, AZ00194761, AZ00191121. There were no deficiencies cited.
Jun 4, 2025Complaint
The recertification survey was conducted June 4, 2025 in conjunction with the investigation of complaints # AZ00224612, 00131421, and 00131396 the following deficiencies were cited:
Violation cited
Violation cited
May 13, 2025Complaint10Report
The recertification survey was conducted May 13, 2025 through May 16, 2025 in conjunction with the investigation of complaints #AZ00190769, AZ00189298, AZ00185354, AZ00188568, AZ00184792, AZ00188102, AZ00187290, AZ00186299, 00130595. The following deficiencies were cited;
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Mar 28, 2025ComplaintCleanReport
A complaint survey was conducted on March 28, 2025 for the investigation of intake #00124397. There were no deficiencies cited.
Feb 18, 2025ComplaintCleanReport
A complaint survey was conducted on February 18, 2025 for the investigation of intake # AZ00198224, AZ00196713, AZ00223038, AZ00197266. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Horizon Post Acute and Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 140 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
539 reviews from families & visitors
Official Website
Visit horizonglendale.com
Medicare data downloads
Original nursing home datasets
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