See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Hood River Post Acute

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

729 Henderson Road, Hood River, OR 97031100 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 37 Google reviews

5
4
3
2
1

Watch Hood River Post Acute

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While the facility offers excellent activity programming and some very dedicated staff, the recent reports of medication errors and neglect are concerning. We strongly recommend that families maintain a daily presence to monitor medication administration and ensure personal belongings are accounted for.

Google Reviews

Google Reviews

37 reviews on Google
Hood River Post Acute presents a polarized experience for families, with recent reviews highlighting both deeply compassionate care and serious lapses in clinical oversight. While some families praise the facility for its engaging activities and kind staff, others report distressing incidents of neglect, medication errors, and missing personal property. The facility appears to have a dedicated core of employees, but consistency in care and communication remains a significant concern for many.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean8.0Activities9.0Meds2.0Memory7.0Comms5.0ValueN/A

Strengths

  • Engaging activities and holiday events
  • Kind and patient nursing staff
  • Clean, remodeled facility environment
  • Effective communication from specific staff members

Concerns

  • Neglect and lack of attention to basic needs (mentioned by 2 reviewers)
  • Medication management and clinical errors (mentioned by 2 reviewers)
  • Poor communication regarding resident status or belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.3'16(3)4.52.0'18(1)5.04.5'20(2)5.03.9'25(11)4.5'26(15)

Distribution · 37 analyzed

5
27
4
3
3
0
2
1
1
6

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent facility updates mentioned by families, what specific improvements have been made to the daily living environment for residents?
  • 2I noticed your team engages with online feedback; how do you ensure that family concerns regarding resident care or personal belongings are addressed promptly and transparently?
  • 3With the facility currently holding a 1-star health inspection rating, what specific steps is leadership taking to improve clinical oversight and compliance?
  • 4Can you walk me through your current medication management protocol to ensure accuracy and prevent the types of clinical errors that families sometimes worry about?
  • 5What measures are in place to ensure that residents receive consistent attention to their basic daily needs, especially during shift changes?
  • 6I’ve heard great things about your holiday events and activities; how do you tailor these programs to keep residents engaged and connected to the community?

Personalized based on this facility's data


Key Review Excerpts

My mom is receiving good care, and the communication from staff is excellent. When my mom had a skin tear on her arm, Rose left no stone unturned to figure out what happened and made sure to communicate this to me.

Long-term resident's family · 2025★★★★★

Everyone there treated him like family, so kind, patient, caring, always willing to engage, and always accountable. I don’t have the words to adequately convey my appreciation for how we were treated there.

Long-term resident's family · 2025★★★★★

Had to fight with staff for 1 week that they had my mom's medication wrong. While my mom became not herself everyday, we had to fight for them to run test to find out what was going on.

Long-term resident's family · 2025☆☆☆☆
Source: 37 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.33hrs
45%
Registered nurses for medical care
Total Nursing
5.05hrs
OK
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility31.6%
Worse than Avg
Here
31.6%
US
15.5%
OR
14.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility83.3%
Worse than Avg
Here
83.3%
US
93.4%
OR
95.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.2%
Better than Avg
Here
12.2%
US
15.3%
OR
22.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
19.4%
OR
22.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.8%
Worse than Avg
Here
19.8%
US
19.5%
OR
12.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.7%
Mixed vs Avgs
Here
6.7%
US
12.1%
OR
4.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.4%
Worse than Avg
Here
64.4%
US
81.8%
OR
85.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility68.0%
Worse than Avg
Here
68.0%
US
79.8%
OR
81.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
OR
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (10.4)
5 complaint-triggered
$38,636 in fines

Families have filed complaints that led to federal findings, including deficiencies in resident protection from abuse and accident prevention that have persisted across multiple surveys from 2018 to 2024. The facility shows recurring issues with resident rights protections, care planning assessments, and medication management, though all violations have reported correction dates. Safety concerns include repeated fire safety and building code violations.

Mar 13, 2026Routine
8
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 13, 2026Complaint
2
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 27, 2024Routine
16
0812Immediate jeopardy · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0575Potential for harm · PatternCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Sep 27, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 18, 2024Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 31, 2020Routine
8
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0656Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Federal Penalties

Fine

Sep 27, 2024

$38,636

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hood River Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

280 facilities nationwide

Chain avg rating: 2.9/5 · Rank 234 of 260 (Worst)

Ownership & Management

Owners

Mitchell, John

Owner (parent company)

Key personnel

Apt, FrederickOfficer / DirectorJergensen, JoshuaOfficer / DirectorMitchell, JohnOfficer / DirectorFarrar, ChandaManagerGobbo, RobertManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call