Hood River Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 37 Google reviews
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What this means for your family
While the facility offers excellent activity programming and some very dedicated staff, the recent reports of medication errors and neglect are concerning. We strongly recommend that families maintain a daily presence to monitor medication administration and ensure personal belongings are accounted for.
Google Reviews
Google Reviews
37 reviews on Google“Hood River Post Acute presents a polarized experience for families, with recent reviews highlighting both deeply compassionate care and serious lapses in clinical oversight. While some families praise the facility for its engaging activities and kind staff, others report distressing incidents of neglect, medication errors, and missing personal property. The facility appears to have a dedicated core of employees, but consistency in care and communication remains a significant concern for many.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and holiday events
- Kind and patient nursing staff
- Clean, remodeled facility environment
- Effective communication from specific staff members
Concerns
- Neglect and lack of attention to basic needs (mentioned by 2 reviewers)
- Medication management and clinical errors (mentioned by 2 reviewers)
- Poor communication regarding resident status or belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent facility updates mentioned by families, what specific improvements have been made to the daily living environment for residents?
- 2I noticed your team engages with online feedback; how do you ensure that family concerns regarding resident care or personal belongings are addressed promptly and transparently?
- 3With the facility currently holding a 1-star health inspection rating, what specific steps is leadership taking to improve clinical oversight and compliance?
- 4Can you walk me through your current medication management protocol to ensure accuracy and prevent the types of clinical errors that families sometimes worry about?
- 5What measures are in place to ensure that residents receive consistent attention to their basic daily needs, especially during shift changes?
- 6I’ve heard great things about your holiday events and activities; how do you tailor these programs to keep residents engaged and connected to the community?
Personalized based on this facility's data
Key Review Excerpts
“My mom is receiving good care, and the communication from staff is excellent. When my mom had a skin tear on her arm, Rose left no stone unturned to figure out what happened and made sure to communicate this to me.”
“Everyone there treated him like family, so kind, patient, caring, always willing to engage, and always accountable. I don’t have the words to adequately convey my appreciation for how we were treated there.”
“Had to fight with staff for 1 week that they had my mom's medication wrong. While my mom became not herself everyday, we had to fight for them to run test to find out what was going on.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to federal findings, including deficiencies in resident protection from abuse and accident prevention that have persisted across multiple surveys from 2018 to 2024. The facility shows recurring issues with resident rights protections, care planning assessments, and medication management, though all violations have reported correction dates. Safety concerns include repeated fire safety and building code violations.
Mar 13, 2026Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2026Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 27, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Sep 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 18, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 31, 2020Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Federal Penalties
Fine
Sep 27, 2024
$38,636
Ownership & Operations
Who Operates This Facility
Hood River Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 234 of 260 (Worst)
Ownership & Management
Owners
Mitchell, John
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit hoodriverpa.com
Medicare data downloads
Original nursing home datasets
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