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Nursing HomeMedicaid

Homewood Living Williamsport

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

16505 Virginia Avenue, Williamsport, MD 2179582 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 62 Google reviews

5
4
3
2
1
Homewood Living Williamsport Nursing Home in Williamsport, MD — Street View
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What this means for your family

Homewood at Williamsport is highly regarded for its independent living lifestyle and beautiful campus, making it a strong choice for those seeking a retirement community. However, families considering the rehabilitation or skilled nursing units should be cautious; please ask specific questions about current staffing ratios on weekends and request a clear plan for how nursing staff will communicate patient needs to family members.

Google Reviews

Google Reviews

62 reviews on Google
Homewood at Williamsport is a large, multi-level senior living campus that receives high praise for its beautiful grounds, independent living accommodations, and friendly staff. However, several families have reported significant concerns regarding the quality of care in the rehabilitation and skilled nursing units, specifically citing understaffing, poor communication, and inconsistent responsiveness to patient needs.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean9.0Activities9.0Meds4.0MemoryN/AComms4.0Value3.0

Strengths

  • Beautiful, well-maintained campus and grounds
  • Welcoming and friendly staff
  • Strong independent living community
  • Effective rehabilitation therapy team

Concerns

  • Understaffing and slow response times in nursing/rehab (mentioned by 4 reviewers)
  • Poor quality or unappealing food service (mentioned by 3 reviewers)
  • Inadequate communication regarding patient care and changes (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(1)3.05.0'21(1)2.04.5'23(13)4.14.3'25(16)4.5'26(8)

Distribution · 58 analyzed

5
42
4
3
3
2
2
3
1
8

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
  • 2With your rehabilitation team being a noted strength, how do you ensure that same level of attention and responsiveness carries over into the nursing care provided on the floor?
  • 3We understand that staffing can be a challenge in this industry; what specific steps are you taking to ensure residents receive timely assistance when they press their call lights?
  • 4Could you walk us through the process for how your team communicates updates or changes in a resident's health status to their family members?
  • 5I see the campus is beautifully maintained, but I'm curious about the dining experience—what kind of feedback do you currently gather from residents regarding the meal quality and variety?
  • 6Given the 11 recent state violations, what specific improvements or new protocols have you implemented to address those areas and ensure resident safety?

Personalized based on this facility's data


Key Review Excerpts

The PT/OT team were supportive, encouraging and empathetic to her needs. There was not one area of dissatisfaction during her 19 day stay.

Rehab patient's family · 2026★★★★★

At time's we could not find anyone on the rehab floor to assist my mother. She was left alone in the bathroom for long periods of time on the toilet yelling for help.

Rehab patient's family · 2025☆☆☆☆

The community is excellent, grounds and indoors are well maintained and the food service is superb and constantly improving.

Independent living resident · 2023★★★★★
Source: 62 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
4.07hrs
99%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
15%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
12.1%
MD
22.2%
Washington
7.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
15.5%
MD
14.1%
Washington
16.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
19.4%
MD
25.1%
Washington
19.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
14.4%
MD
21.5%
Washington
14.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.6%
Mixed vs Avgs
Here
23.6%
US
15.3%
MD
24.5%
Washington
15.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
MD
92.1%
Washington
94.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
81.8%
MD
78.7%
Washington
82.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.6%
Better than Avg
Here
95.6%
US
79.8%
MD
80.6%
Washington
79.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
MD
1.3%
Washington
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Well below state avg (18.9)
7 complaint-triggered
$42,266 in fines

Families filed complaints that triggered inspections revealing serious concerns about medication management, safety supervision, and abuse protection at this facility. The most recurring problems involve medication errors and safety hazards, with medication issues appearing in all three surveys and safety supervision deficiencies found twice. While the facility has provided correction dates for all deficiencies, the pattern of repeated medication management problems and recent complaint-triggered findings about abuse protection warrant careful consideration during your visit.

Jan 9, 2026Routine
17
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 9, 2024Routine
12
0944Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Aug 9, 2024Complaint
7
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Jun 25, 2019Routine
10
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0756Minimal · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0293Minimal · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0921Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0923Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Aug 9, 2024

$42,266

Ownership & Operations

Who Operates This Facility

Owner / Operator

Homewood Living Williamsport

Organization Type

nonprofit

Chain Affiliation

Chain Name

Homewood Retirement Centers

Chain Size

4 facilities nationwide

Chain avg rating: 4.0/5 · Rank 4 of 4 (Worst)

Ownership & Management

Key personnel

Brumbelow, DavidOfficer / DirectorCrampton, WendyOfficer / DirectorDitto, AllenOfficer / DirectorHowser, KarenOfficer / DirectorLine, MichaelOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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