Homewood Living Plum Creek, INC
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 43 Google reviews
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What this means for your family
Homewood Living Plum Creek is highly regarded for its clean environment and dedicated memory care staff, making it a strong candidate for long-term care. However, families should be aware of potential challenges regarding discharge transitions and should ask management about their contingency plans for facility maintenance, such as elevator repairs, to ensure resident mobility is not compromised.
Google Reviews
Google Reviews
43 reviews on Google“Homewood Living Plum Creek is generally viewed as a well-maintained and compassionate senior living community, with many families praising the cleanliness of the grounds and the dedication of the nursing and dementia care staff. However, some families have expressed significant concerns regarding administrative policies, specifically regarding discharge procedures and the facility's responsiveness to maintenance issues like elevator outages.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Immaculately clean and well-maintained grounds
- High-quality dementia and memory care
- Engaging activities and community atmosphere
Concerns
- Extended elevator outages impacting resident mobility (mentioned by 2 reviewers)
- Concerns regarding discharge policies and financial prioritization (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on high-quality dementia care, what specific daily activities or programs are currently available to keep residents engaged and active?
- 2I noticed your team is quite active in responding to feedback online; how do you incorporate family input and communication into your daily care planning?
- 3With a 5-star staffing rating, how does your team ensure that residents receive consistent attention and support throughout the day?
- 4Could you explain your current protocols for resident mobility and accessibility, particularly regarding the maintenance and reliability of the elevators?
- 5Regarding the recent health inspection findings, what steps has the facility taken to address those specific areas and ensure ongoing compliance?
- 6How does your facility approach the discharge process and financial planning to ensure that families feel fully informed and supported during transitions?
Personalized based on this facility's data
Key Review Excerpts
“My 97 year-old Mother is in the Memory Care Unit. It is immaculately clean, she loves the food, participates in games and crafts. The staff is always caring, responsive, engaging.”
“My Mom was a patient in their rehab facility for 2.5 weeks. I was blown away with the caring and compassion the staff showed her. She also loved the food! The PT & OT team worked with her and she left so much stronger than she arrived.”
“Excellent facility and staff, nightshift Dementia staff are superb!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns including a family complaint about resident abuse that was corrected, and recurring issues with care planning and safety systems. The most frequent problems involve resident assessment and care planning (appearing across multiple surveys), fire safety systems (sprinkler maintenance issues in three surveys), and infection control (deficient twice). While all deficiencies show correction dates, the repeated issues with care planning and safety maintenance suggest ongoing operational challenges that families should discuss during visits.
Dec 18, 2025Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 23, 2025Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Feb 15, 2024Routine5
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 30, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 16, 2023Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Federal Penalties
Fine
Aug 30, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Homewood Living Plum Creek, INC
nonprofit
Chain Affiliation
Homewood Retirement Centers
4 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 4 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit homewoodlivingplumcreek.com
Medicare data downloads
Original nursing home datasets
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