Home of the Good Shepherd Wilton
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 20 Google reviews
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What this means for your family
The facility is highly regarded for its compassionate staff and strong administrative support, making it a top choice for many families. However, given reports of inconsistent response times and dietary oversight, we recommend asking specifically about their call-bell response protocols and how they monitor individual nutritional needs during care transitions.
Google Reviews
Google Reviews
20 reviews on Google“The Home of the Good Shepherd in Wilton receives high praise for its compassionate, attentive staff and strong administrative leadership, with many families describing it as a supportive, home-like environment. However, some reviewers have reported significant concerns regarding inconsistent responsiveness to resident needs and lapses in dietary and personal care management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Strong administrative leadership
- Effective communication with family members
- Warm and welcoming environment
Concerns
- Slow or non-existent response to resident call bells (mentioned by 2 reviewers)
- Inconsistent attention to dietary needs and resident nutrition (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that kind of open communication into your daily updates with families?
- 2Could you walk me through your current process for responding to call bells to ensure residents receive timely assistance when they need it?
- 3How do you coordinate with the kitchen staff to ensure that each resident's specific dietary preferences and nutritional requirements are consistently met?
- 4With a community size of 54 residents, what are some of the favorite social activities or group outings that help everyone feel connected and at home?
- 5How does your nursing staff handle medical emergencies or urgent health changes during the evening and overnight hours?
- 6What steps does your leadership team take to ensure the staff remains supported so they can continue providing the compassionate care that so many families appreciate?
Personalized based on this facility's data
Key Review Excerpts
“The staff genuinely care about all of the residents. They are very responsive to family members questions.”
“She would call for people and have long waits or no one would respond to her calls. Staff popped in and out -didn’t bother to get to know the residents.”
“Reasonable prices, very knowledgeable and accommodating staff. We were able to move Mom in very quickly once the decision was made, which was a relief.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
23 violations from 9 inspections
Dec 1, 2025ComplaintCleanReport
No deficiencies found during this inspection.
May 9, 2025Routine12Report
Food service
Resident services
Resident services
Resident services
Environmental standards
Resident services
Disaster and emergency planning
Records and reports
Food service
Resident services
Environmental standards
Resident services
Oct 11, 2024ComplaintCleanReport
No deficiencies found during this inspection.
May 15, 2024Routine
Resident services
Records and reports
Environmental standards
Resident services
Food service
Resident services
Food service
Resident services
Environmental standards
Dec 12, 2023Other
Records and reports
Mar 24, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Nov 18, 2022Complaint
Admission standards
Apr 4, 2022ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
The Church Aid of the Protestant Episcopal Church in the Town of Saratoga Springs, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit homeofthegoodshepherd.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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