Holston Rehabilitation and Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 151 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 5.0)
- High staff turnover (62%)
- High RN turnover (71%)
Bottom 25% in TN · Below recommended RN staffing · Above average staffing · Worst in VENZA CARE MANAGEMENT chain · No penalties on record
What this means for your family
This facility has undergone significant renovations and many families report a clean, welcoming environment with effective rehab services. However, there is a consistent pattern of reports regarding understaffing and poor communication during off-hours. We strongly recommend visiting during a weekend or evening to observe staffing levels firsthand and asking specific questions about their process for handling family concerns.
Google Reviews
Google Reviews
151 reviews on Google“Holston Rehabilitation and Care Center receives polarized feedback, with many families praising the facility's cleanliness, modern renovations, and friendly staff. However, a significant number of reviewers report serious concerns regarding understaffing, poor communication, and inconsistent quality of care, particularly during nights and weekends. Families considering this facility should weigh the positive reports of rehab success against the recurring allegations of neglect and administrative unresponsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and attentive nursing staff
- Effective physical therapy programs
- Welcoming and renovated environment
Concerns
- Severe understaffing leading to neglect (mentioned by 9 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 5 reviewers)
- Inconsistent or poor quality of food (mentioned by 4 reviewers)
- Inadequate hygiene and bathing assistance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 152 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has undergone recent renovations; how do these updates impact the daily environment and comfort for residents?
- 2With a capacity of 204 residents, what specific steps are you taking to ensure consistent staffing levels so that every resident receives timely assistance with hygiene and daily care?
- 3I see that you are very active in responding to feedback online; how do you utilize that family input to improve your communication processes and keep us informed about our loved one's health?
- 4Given the current focus on enhancing the dining experience, could you walk me through how you accommodate individual dietary needs and ensure meal quality remains consistent?
- 5How does your team coordinate care and communicate updates to families when a resident requires a change in their medication management or medical treatment plan?
- 6What does a typical day look like for residents here, and how do you ensure there are engaging activities that cater to different mobility levels and interests?
Personalized based on this facility's data
Key Review Excerpts
“My dad is unfortunately in this place right now. There was only one aid on his floor last night, he couldn’t get my dad up out of the chair, so my dad had urinated on himself. He called us to come help him, but when we got there the guy had someone else to help him, didn’t apologize or speak.”
“Mom is in the memory care unit at Holston Rehab. Soon it will be 3 years that she's been there. Staff is caring & skilled. They are friendly and reactive to requests. It was hard having Mom move out, but our relationship has improved greatly since she became a resident.”
“I wouldn't leave my dog here. The physical therapy folks, I will say, are good at their job. But that's where the good things end - this facility is too understaffed, and the good staff are too underpaid to stay.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring issues across multiple surveys, with families filing reports that triggered inspections. The most persistent problems involve care planning and assessment deficiencies, fire safety systems, and infection control violations. While all deficiencies show correction dates, the same care planning and safety issues appear repeatedly across surveys from 2020 to 2025, suggesting ongoing challenges maintaining consistent standards despite corrections.
Nov 17, 2025Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 5, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 5, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 9, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jan 14, 2020Routine9
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Nov 17, 2025
$16,720
Ownership & Operations
Who Operates This Facility
Holston Rehabilitation and Care Center
for profit
Chain Affiliation
Venza Care Management
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 17 of 21 (Worst)
Ownership & Management
Owners
Fh Snf Operations Holding LLC
Owner · Organization
Ch Fh Holding LLC
Owner (parent company) · Organization
Ms Fh Holdings LLC
Owner (parent company) · Organization
Ss Fh Holdings LLC
Owner (parent company) · Organization
Strauss, Moses
Owner (parent company)
Strauss, Susan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
151 reviews from families & visitors
Official Website
Visit holstonrehab.com
Medicare data downloads
Original nursing home datasets
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