Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 152 Google reviews

Email Holston Rehabilitation and Care Center to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 58% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 9 findings, above the TN average of 5.9. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Holston Rehabilitation and Care Center receives polarized feedback, with many families praising the facility's cleanliness, modern renovations, and friendly staff. However, a significant number of reviewers report serious concerns regarding understaffing, poor communication, and inconsistent quality of care, particularly during nights and weekends. Families considering this facility should weigh the positive reports of rehab success against the recurring allegations of neglect and administrative unresponsiveness.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 155 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My dad is unfortunately in this place right now. There was only one aid on his floor last night, he couldn’t get my dad up out of the chair, so my dad had urinated on himself. He called us to come help him, but when we got there the guy had someone else to help him, didn’t apologize or speak.”
“Mom is in the memory care unit at Holston Rehab. Soon it will be 3 years that she's been there. Staff is caring & skilled. They are friendly and reactive to requests. It was hard having Mom move out, but our relationship has improved greatly since she became a resident.”
“I wouldn't leave my dog here. The physical therapy folks, I will say, are good at their job. But that's where the good things end - this facility is too understaffed, and the good staff are too underpaid to stay.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has significant recurring issues across multiple surveys, with families filing reports that triggered inspections. The most persistent problems involve care planning and assessment deficiencies, fire safety systems, and infection control violations. While all deficiencies show correction dates, the same care planning and safety issues appear repeatedly across surveys from 2020 to 2025, suggesting ongoing challenges maintaining consistent standards despite corrections.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Nov 17, 2025
$16,720
Holston Rehabilitation and Care Center
for profit
Venza Care Management
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 17 of 21 (Lowest rating)
Owners
Fh Snf Operations Holding LLC
Owner · Organization
Ch Fh Holding LLC
Owner (parent company) · Organization
Cw Fh Holdings LLC
Owner (parent company) · Organization
M Melb Opco LLC
Owner (parent company) · Organization
M Melb Opco Trust
Owner (parent company) · Organization
Ms Fh Holdings LLC
Owner (parent company) · Organization
S Melb Opco LLC
Owner (parent company) · Organization
S Melb Opco Trust
Owner (parent company) · Organization
Se Snf Associates LLC
Owner (parent company) · Organization
Se Snf Associates Trust
Owner (parent company) · Organization
Se Snf Holdings LLC
Owner (parent company) · Organization
Se Snf Holdings Trust
Owner (parent company) · Organization
Ss Fh Holdings LLC
Owner (parent company) · Organization
Herzka, Yisroel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Strauss, Susan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
152 reviews from families & visitors
Official Website
Visit holstonrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
These are the 6 closest facilities in our data within 10 miles. Proximity does not mean they provide the same care type or have stronger quality signals, so compare each profile and verify services directly.
Nhc Healthcare, Kingsport
1.6 miNursing Home · Kingsport, TN
Wexford House
1.7 miNursing Home · Kingsport, TN
Orchard View Post-Acute and Rehabilitation Center
2.6 miNursing Home · Kingsport, TN
Greystone Health Care Center
6.3 miNursing Home · Blountville, TN
Asbury Place Kingsport
6.4 miNursing Home · Kingsport, TN
Nova Health and Rehab
6.7 miNursing Home · Weber City, VA