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Nursing HomeMedicaid Investigative

Holly Hill House

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

100 Kingston Road, Sulphur, LA 70663200 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 55 Google reviews

5
4
3
2
1
Holly Hill House Nursing Home in Sulphur, LA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (17 vs median 7)

Bottom 25% in LA · Critically understaffed (RN) · Above average staffing · $57,824 in fines · Abuse citation

Source: Medicare data

What this means for your family

While many families report positive experiences with the facility's recent renovations and compassionate care, the recurring reports of neglect and communication barriers are significant red flags. We strongly recommend that you conduct an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand, and ensure you have clear, written protocols for how medical incidents will be communicated to you.

Google Reviews

Google Reviews

55 reviews on Google
Holly Hill House presents a polarized environment where some families report exceptional, compassionate care and significant facility improvements, while others describe severe lapses in basic hygiene and medical oversight. While many reviewers praise the staff's dedication and the facility's recent renovations, there are recurring, serious allegations regarding neglect, poor communication, and potential malpractice. Families should be aware of the stark contrast between the glowing testimonials and the critical reports of resident mistreatment.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean8.0Activities7.0Meds2.0Memory8.0Comms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Strong rehabilitation therapy team
  • Supportive administrative leadership

Concerns

  • Neglect regarding basic hygiene and resident care (mentioned by 2 reviewers)
  • Allegations of medical malpractice or improper medication management (mentioned by 2 reviewers)
  • Poor communication and lack of transparency from administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'16(1)3.05.0'21(1)3.05.0'23(12)3.34.3'25(30)4.2'26(5)

Distribution · 60 analyzed

5
47
4
1
3
0
2
1
1
11

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your administration is very active in responding to feedback online; how do you use that resident and family input to improve daily operations?
  • 2Given the recent focus on medication management in the industry, what specific protocols do you have in place to ensure accuracy and safety for residents?
  • 3Since maintaining hygiene and personal care is so important to our family, could you walk us through your daily routine for assisting residents with these essential needs?
  • 4With a facility of 200 residents, how do you ensure that communication remains transparent and that families are kept well-informed about their loved one's health status?
  • 5What steps are currently being taken to address the areas identified in your recent health inspections to ensure the highest standard of care?
  • 6Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially connected?

Personalized based on this facility's data


Key Review Excerpts

I was told he was found wet at 7:30 a.m. so why was it after 10 before he was taken to the shower? The mattress was soaked at 7:3

Long-term resident's family · 2025☆☆☆☆

My 94-year old mother has been a resident in the Memory Care unit of Holly Hill since October. I've been impressed with the staff (best nurse to resident ratio I've seen anywhere), the cleanliness, and the way they really CARE about mom.

Memory care family member · 2024★★★★★

The staff is phenomenal! This transition has been difficult for my momma, as well as for me and my sister, but the staff has been so great with her and in supporting us.

Long-term resident's family · 2024★★★★★
Source: 55 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.29hrs
38%
Registered nurses for medical care
Total Nursing
3.72hrs
91%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

5

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.4%
Mixed vs Avgs
Here
2.4%
US
12.1%
LA
2.1%
Calcasieu
1.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.0%
Mixed vs Avgs
Here
29.0%
US
19.5%
LA
23.2%
Calcasieu
29.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.8%
Better than Avg
Here
12.8%
US
15.3%
LA
20.1%
Calcasieu
21.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.8%
Worse than Avg
Here
24.8%
US
19.4%
LA
16.5%
Calcasieu
17.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.8%
Better than Avg
Here
95.8%
US
93.4%
LA
92.8%
Calcasieu
89.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
95.5%
LA
94.9%
Calcasieu
91.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.4%
Mixed vs Avgs
Here
82.4%
US
79.8%
LA
76.2%
Calcasieu
83.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.3%
Mixed vs Avgs
Here
85.3%
US
81.8%
LA
84.8%
Calcasieu
88.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Mixed vs Avgs
Here
2.4%
US
1.6%
LA
3.3%
Calcasieu
3.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
2penalties
Well above state avg (8.3)
34 complaint-triggered
$57,824 in fines

Holly Hill House has concerning patterns with families frequently filing complaints that triggered 34 of 57 total deficiencies. The facility shows repeated problems with protecting residents from abuse and neglect, care planning, and medication management across multiple years. While all violations have correction dates, the recurring nature of serious issues like resident protection and inadequate care planning suggests persistent systemic problems that families should carefully consider.

Mar 24, 2026Complaint
1
0656Actual harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Aug 27, 2025Complaint
5
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Apr 15, 2025Routine
12
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Feb 26, 2025Complaint
1
0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Feb 12, 2025Complaint
3
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 11, 2024Complaint
1
0849Potential for harm · PatternCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Federal Penalties

Fine

Mar 24, 2026

$14,015

Fine

Mar 26, 2024

$57,824

Ownership & Operations

Who Operates This Facility

Owner / Operator

Holly Hill House

Organization Type

for profit

Ownership & Management

Owners

Geriatrics, LLC

Owner · Organization

25%

Key personnel

Brooks, KileyOfficer / DirectorTutera, JosephOfficer / DirectorTutera, JosephManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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