Holly Hill House
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 55 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 7)
Bottom 25% in LA · Critically understaffed (RN) · Above average staffing · $57,824 in fines · Abuse citation
What this means for your family
While many families report positive experiences with the facility's recent renovations and compassionate care, the recurring reports of neglect and communication barriers are significant red flags. We strongly recommend that you conduct an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand, and ensure you have clear, written protocols for how medical incidents will be communicated to you.
Google Reviews
Google Reviews
55 reviews on Google“Holly Hill House presents a polarized environment where some families report exceptional, compassionate care and significant facility improvements, while others describe severe lapses in basic hygiene and medical oversight. While many reviewers praise the staff's dedication and the facility's recent renovations, there are recurring, serious allegations regarding neglect, poor communication, and potential malpractice. Families should be aware of the stark contrast between the glowing testimonials and the critical reports of resident mistreatment.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong rehabilitation therapy team
- Supportive administrative leadership
Concerns
- Neglect regarding basic hygiene and resident care (mentioned by 2 reviewers)
- Allegations of medical malpractice or improper medication management (mentioned by 2 reviewers)
- Poor communication and lack of transparency from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your administration is very active in responding to feedback online; how do you use that resident and family input to improve daily operations?
- 2Given the recent focus on medication management in the industry, what specific protocols do you have in place to ensure accuracy and safety for residents?
- 3Since maintaining hygiene and personal care is so important to our family, could you walk us through your daily routine for assisting residents with these essential needs?
- 4With a facility of 200 residents, how do you ensure that communication remains transparent and that families are kept well-informed about their loved one's health status?
- 5What steps are currently being taken to address the areas identified in your recent health inspections to ensure the highest standard of care?
- 6Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially connected?
Personalized based on this facility's data
Key Review Excerpts
“I was told he was found wet at 7:30 a.m. so why was it after 10 before he was taken to the shower? The mattress was soaked at 7:3”
“My 94-year old mother has been a resident in the Memory Care unit of Holly Hill since October. I've been impressed with the staff (best nurse to resident ratio I've seen anywhere), the cleanliness, and the way they really CARE about mom.”
“The staff is phenomenal! This transition has been difficult for my momma, as well as for me and my sister, but the staff has been so great with her and in supporting us.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Holly Hill House has concerning patterns with families frequently filing complaints that triggered 34 of 57 total deficiencies. The facility shows repeated problems with protecting residents from abuse and neglect, care planning, and medication management across multiple years. While all violations have correction dates, the recurring nature of serious issues like resident protection and inadequate care planning suggests persistent systemic problems that families should carefully consider.
Mar 24, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 27, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 15, 2025Routine12
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Feb 26, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Feb 12, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 11, 2024Complaint1
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Federal Penalties
Fine
Mar 24, 2026
$14,015
Fine
Mar 26, 2024
$57,824
Ownership & Operations
Who Operates This Facility
Holly Hill House
for profit
Ownership & Management
Owners
Geriatrics, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit hollyhillskilledcare.com
Medicare data downloads
Original nursing home datasets
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