High Hope Care Center
Strong Medicare quality ratings; families often praise consistently clean and odor-free facility. Still worth an in-person visit.
based on 176 Google reviews
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What this means for your family
High Hope Care Center is highly regarded for its cleanliness and professional atmosphere. However, families should be proactive about communication; ensure you have a direct line to the nursing supervisor and explicitly request immediate notification for any falls or changes in health status, as some families have reported gaps in these areas.
Google Reviews
Google Reviews
176 reviews on Google“High Hope Care Center is widely praised for its cleanliness, lack of typical nursing home odors, and a consistently friendly, attentive staff. While the vast majority of families report high satisfaction with the care and environment, a small number of critical reviews highlight serious concerns regarding medical oversight, communication during emergencies, and occasional unprofessional behavior by specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Consistently clean and odor-free facility
- Warm, friendly, and professional nursing staff
- Effective and secure check-in/out procedures
- Active and engaging resident activity programs
Concerns
- Inadequate communication regarding medical incidents or resident status (mentioned by 3 reviewers)
- Reports of staff rudeness or dismissive attitudes toward family requests (mentioned by 2 reviewers)
- Concerns regarding fall prevention and safety monitoring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 144 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and odor-free the facility is; what specific cleaning protocols do you have in place to maintain that standard?
- 2How does the nursing team ensure that family members are kept fully informed and updated immediately following any medical incidents or changes in a resident's status?
- 3What specific steps and monitoring technologies are used during the night or between rounds to ensure resident safety and prevent falls?
- 4Could you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
- 5We are excited about the active activity programs mentioned by others; what are some of the favorite group outings or daily engagement programs currently available for residents?
- 6If a family member has a specific request or concern, what is the best way to communicate that to the staff to ensure it is addressed promptly and professionally?
Personalized based on this facility's data
Key Review Excerpts
“The nurse staff is always friendly and knowledgeable about the resident. The housekeeping staff is constantly cleaning, and is very professional, yet friendly. It never smells bad unless a fresh incident is at hand.”
“My 89 year old mother was in this facility 6 days for rehab. In that time short amount of time, she received incorrect dietary needs... very abnormal blood test results that were not reported to me or addressed, and most seriously, a fall witness by a staff member for which I did not receive a call.”
“The staff goes above and beyond to take care of the residents. I’m in and out, throughout the week, checking on my mother... there’s a calm feeling throughout the center, and the residents are happy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
High Hope Care Center has 8 federal deficiencies across 4 surveys, with one complaint filed by families regarding required documentation and notification issues. The most recurring problems involve resident rights and documentation, care planning assessments, and isolated issues with nursing staffing and food safety. All deficiencies have been corrected by the facility, suggesting responsiveness to identified problems.
Mar 18, 2026Routine8
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 9, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Feb 19, 2025Routine2
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Feb 20, 2024Routine3
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
High Hope Care Center
for profit
Chain Affiliation
Charleston Healthcare Group
5 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Broussard, Elizabeth
Owner
Broussard, Kendall
Owner
Broussard, Reuben
Owner
Broussard, Todd
Owner
Delrie, Alton
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
176 reviews from families & visitors
Official Website
Visit charlestonhcgroup.com
Medicare data downloads
Original nursing home datasets
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