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Nursing HomeMedicaid

Hollenbeck Palms

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

573 S. Boyle Ave., Boyle Heights · Los Angeles, CA 90033106 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 44 Google reviews

5
4
3
2
1
Hollenbeck Palms Nursing Home in Los Angeles, CA — Street View
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What this means for your family

Hollenbeck Palms is an excellent choice for families seeking a high level of attentive, compassionate care and a vibrant social environment. While the facility's amenities and staff are widely praised, you may want to personally sample the dining options, as some long-term family members have noted a decline in food quality.

Google Reviews

Google Reviews

44 reviews analyzed
Hollenbeck Palms is highly regarded for its compassionate, professional staff and its beautiful, well-maintained campus featuring lovely gardens. While many residents and families praise the high quality of life and comprehensive activities, one long-term family member noted a decline in meal quality since 2020.

Quality Themes

Tap a score for details
Food3.0Staff10.0Clean9.0Activities9.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Beautifully maintained grounds and gardens
  • Comprehensive programming and wellness activities
  • Safe and professional pandemic management

Concerns

  • Decline in meal quality

Rating Trends

Tap a year to see what changed

234'13(2)'17(5)'19(10)'21(6)'23(6)'25(18)'26(3)

Distribution

5
32
4
6
3
2
2
0
1
1

How They Respond to Reviews

13%response rate
Good

The owner provides personalized, warm responses to positive reviews and demonstrates a professional, proactive approach to addressing criticism by offering direct contact information for resolution.

Questions for Your Tour

  • 1We've heard wonderful things about the beautiful gardens here; how often are residents able to enjoy time outdoors in the grounds?
  • 2With such a high staffing rating, how do you ensure that the nursing team maintains that level of attentive care during busy shifts?
  • 3What kind of daily wellness activities or programming do you have planned to keep residents engaged and social?
  • 4We want to make sure our loved one is well-nourished; could you tell us more about the current dining experience and how menus are developed?
  • 5How does the clinical team manage medical emergencies or changes in health status during the overnight hours?
  • 6It's great to see the facility is so well-maintained; what steps are being taken to address the recent state inspection findings and ensure continuous improvement?

Personalized based on this facility's data


Key Review Excerpts

The grounds are gorgeous, the staff extremely kind and helpful, and the other residents welcoming. My husband discovered here the mother of one of his former kindergarten students, or rather she discovered him. The food is spectacular, many rungs above wh

New resident · 2025★★★★★

My mother moved into Hollenbeck a few months ago and is adjusting nicely. The staff are super attentive and friendly and the programming of events and activities is really comprehensive.

Resident's family · 2024★★★★★

They are also very response to requests that my brother and I have made, one of which involved rapid medical assessment and transport to the hospital.

Resident's family · 2021★★★★★
Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
4.59hrs
OK
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility33.8%
Worse than Avg
Here
33.8%
US
14.4%
CA
10.4%
Los angeles
12.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
15.3%
CA
10.5%
Los angeles
9.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Los angeles
9.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
19.4%
CA
10.7%
Los angeles
9.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
19.5%
CA
13.7%
Los angeles
10.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
79.7%
CA
93.2%
Los angeles
92.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.3%
Worse than Avg
Here
81.3%
US
81.8%
CA
94.2%
Los angeles
94.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
CA
1.5%
Los angeles
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Near state avg (15.4)
9 complaint-triggered

This facility shows concerning patterns with recurring deficiencies across care areas and multiple complaints from families triggering inspections. Key problem areas include food safety and dietary services, accident prevention and safety supervision, and medication management errors. While all violations have correction dates, the same issues repeatedly surface across surveys, suggesting ongoing challenges with maintaining standards and implementing lasting improvements.

Feb 24, 2026Complaint
1
0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 28, 2026Complaint
1
0808MinorCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Dec 12, 2025Routine
19
0291ModerateCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293ModerateCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0511ModerateCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761ModerateCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0686ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0919ModerateCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0342MinorCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0712MinorCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0605MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0694MinorCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 25, 2024Routine
18
0291ModerateCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0325ModerateCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0920ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0814ModerateCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759ModerateCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0604MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760MinorCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Aug 20, 2024Complaint
4
0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758ModerateCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0604MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Nov 19, 2023Routine
12
0300ModerateCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0351ModerateCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0686ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0849ModerateCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hollenbeck Palms

Organization Type

nonprofit

Ownership & Management

Key personnel

Johnston, CarolOfficer / DirectorKirchhoff, KatherineOfficer / DirectorKumagai, WilliamOfficer / DirectorOnishi, KevinOfficer / DirectorRosenbloom, LindaOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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