Hollenbeck Palms

The facility underwent an unannounced annual inspection conducted by the Licensing Program Analyst. The inspection covered physical plant, food service, and health-related services, and the facility was found to be in good repair with all observed areas compliant with regulations. No deficiencies were cited during this visit.

This report details a complaint investigation regarding the distribution of resident medication. The investigation found that staff follow established procedures, and interviews with residents and staff, along with document reviews, did not reveal any health or safety risks. Consequently, the allegation was deemed unsubstantiated.

This report details a complaint investigation regarding staff allegedly not distributing resident medication as prescribed. The investigation found no evidence to support the allegation, concluding that the complaint is unsubstantiated. The facility was found to be following established procedures for medication administration and documentation.

The facility underwent a Case Management - Annual Continuation inspection on April 17, 2025. The report indicates that no deficiencies were observed during this visit, and the LPA noted that the facility was compliant with various operational and safety standards.

The annual inspection identified two significant deficiencies related to water temperature safety in the facility. Specifically, water temperatures in grooming sinks exceeded the 120°F limit, and water in the laundry room sink exceeded the 125°F warning threshold. Both violations are classified as Type A deficiencies due to the immediate risk they pose to the health and safety of the residents.

This report details an unannounced complaint investigation conducted on August 8, 2024. The investigation was based on an allegation of staff financially abusing a resident. After reviewing records and conducting interviews, the complaint was determined to be Unfounded.

The facility underwent an annual continuation inspection, which included a review of multiple care compliance domains. The primary deficiency noted relates to the hot water temperature in resident bathrooms, where several rooms were found to be below the required minimum temperature of 105°F. Immediate corrective action is required to ensure all resident plumbing fixtures meet safety standards.