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Holiday Hill INC

Strong Medicare quality ratings; families often praise friendly and caring staff. Still worth an in-person visit.

245 State Highway 153, Coleman, TX 76834106 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 10 Google reviews

5
4
3
2
1
Holiday Hill INC Nursing Home in Coleman, TX — Street View
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What this means for your family

The facility has a long-standing reputation for cleanliness and a compassionate caregiving staff. However, because the most recent review highlights a significant issue with administrative rudeness, families should personally vet the communication style of the intake staff during the admissions process.

Google Reviews

Google Reviews

10 reviews analyzed
Holiday Hill Inc is generally regarded as a clean and welcoming facility with a caring, professional staff. While many reviewers praise the friendly atmosphere and high quality of care, one recent reviewer reported a highly unprofessional and rude interaction with the intake/administrative staff.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Friendly and caring staff
  • Clean and well-maintained facility
  • Respectful treatment of rehab patients
  • Accessible to visitors

Concerns

  • Unprofessional administrative/intake communication

Rating Trends

Tap a year to see what changed

2345.02016(1)4.02018(2)5.02019(3)4.02020(1)5.02022(2)1.02023(1)

Distribution

5
6
4
3
3
0
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since the facility is known for being so clean and well-maintained, what specific cleaning protocols are in place for the resident rooms and common areas?
  • 2We want to ensure smooth transitions, so what is the process for communicating with the administrative and intake team once a resident is admitted?
  • 3How do you tailor daily activities and engagement specifically for the residents in your memory care unit?
  • 4In the event of a medical emergency during the night, what is the immediate protocol for contacting both the physician and our family?
  • 5With your high staffing rating, how do you ensure that the friendly and caring atmosphere mentioned by others is maintained during busy shift changes?
  • 6How does the nursing team coordinate with rehabilitation therapists to ensure residents are getting the most respectful and effective care during their recovery?

Personalized based on this facility's data


Key Review Excerpts

After a stent in the hospital, I found that I needed rehab. Holiday Hill accepted my needs and myself for my next challenge. I was treated with smiles, respect, and as though I were a friend. I never felt like a "patient".

Rehab patient · 2019★★★★★

The staff is so friendly and helpful, as a professional having to enter the facility frequently. Michelle the DON is accommodating and helpful. The facility is clean and I'm never denied access to patients as needed.

Healthcare professional · 2022★★★★★

My wife was in the Allen Center for over two years. It was such a great facility to care for a loved one. The place was always clean and the layout was great for comfort of residence and visitors.

Long-term resident's family · 2019★★★★★
Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.22hrs
29%
Registered nurses for medical care
Total Nursing
3.60hrs
88%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
19.5%
TX
18.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.1%
Worse than Avg
Here
25.1%
US
14.4%
TX
16.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.8%
Mixed vs Avgs
Here
2.8%
US
12.1%
TX
2.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.8%
Worse than Avg
Here
15.8%
US
15.4%
TX
9.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.0%
Worse than Avg
Here
20.0%
US
19.4%
TX
14.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
23penalties
Well below state avg (9.1)
12 complaint-triggered
$133,025 in fines

This facility has a concerning pattern with 12 of 20 deficiencies triggered by family complaints, indicating ongoing care issues that prompted reports. The most recurring problems involve food safety and nutrition services, resident safety and care quality, and administrative oversight. While all deficiencies show correction dates, the repeated issues across multiple surveys—particularly food safety violations appearing in 2022, 2023, and 2024—suggest persistent operational challenges that families should carefully consider.

Sep 19, 2024Complaint
4
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0909ModerateCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0700MinorCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Sep 19, 2024Routine
1
0920MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jun 12, 2024Complaint
1
0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 9, 2023Complaint
7
0607ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0727ModerateCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0758ModerateCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867ModerateCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0868ModerateCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0803MinorCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Aug 9, 2023Routine
1
0511ModerateCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jul 14, 2022Routine
6
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0835ModerateCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0607ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0679ModerateCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0802ModerateCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Nov 20, 2023

$4,587

Fine

Nov 13, 2023

$4,587

Fine

Nov 6, 2023

$4,587

Fine

Oct 30, 2023

$4,587

Fine

Oct 23, 2023

$4,587

Fine

Oct 17, 2023

$4,587

Fine

Oct 10, 2023

$4,587

Fine

Oct 2, 2023

$4,587

Fine

Sep 25, 2023

$4,587

Fine

Sep 18, 2023

$4,587

Fine

Sep 11, 2023

$4,587

Fine

Sep 5, 2023

$4,587

Fine

Aug 28, 2023

$4,587

Fine

Aug 21, 2023

$4,587

Fine

Aug 14, 2023

$4,587

Fine

Aug 7, 2023

$4,587

Fine

Jul 17, 2023

$13,762

Fine

Jun 26, 2023

$4,587

Fine

Jun 20, 2023

$4,587

Fine

Jun 12, 2023

$4,587

Fine

Jun 5, 2023

$4,587

Fine

May 30, 2023

$4,587

Fine

May 23, 2023

$4,587

Ownership & Operations

Who Operates This Facility

Owner / Operator

Holiday Hill INC

Organization Type

nonprofit

Management Company

MATADOR SENIOR CARE LLC

Administrator

CRYSTAL BRANN

Ownership & Management

Key personnel

Blanton, ForrestW-2 Managing EmployeeGreen, RamonaW-2 Managing EmployeeTest, TerryOfficer / DirectorAllen, CathyOfficer / DirectorMcgilvray, BryanOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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