Holiday Hill INC
Strong Medicare quality ratings; families often praise friendly and caring staff. Still worth an in-person visit.
based on 10 Google reviews

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What this means for your family
The facility has a long-standing reputation for cleanliness and a compassionate caregiving staff. However, because the most recent review highlights a significant issue with administrative rudeness, families should personally vet the communication style of the intake staff during the admissions process.
Google Reviews
Google Reviews
10 reviews analyzed“Holiday Hill Inc is generally regarded as a clean and welcoming facility with a caring, professional staff. While many reviewers praise the friendly atmosphere and high quality of care, one recent reviewer reported a highly unprofessional and rude interaction with the intake/administrative staff.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring staff
- Clean and well-maintained facility
- Respectful treatment of rehab patients
- Accessible to visitors
Concerns
- Unprofessional administrative/intake communication
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Since the facility is known for being so clean and well-maintained, what specific cleaning protocols are in place for the resident rooms and common areas?
- 2We want to ensure smooth transitions, so what is the process for communicating with the administrative and intake team once a resident is admitted?
- 3How do you tailor daily activities and engagement specifically for the residents in your memory care unit?
- 4In the event of a medical emergency during the night, what is the immediate protocol for contacting both the physician and our family?
- 5With your high staffing rating, how do you ensure that the friendly and caring atmosphere mentioned by others is maintained during busy shift changes?
- 6How does the nursing team coordinate with rehabilitation therapists to ensure residents are getting the most respectful and effective care during their recovery?
Personalized based on this facility's data
Key Review Excerpts
“After a stent in the hospital, I found that I needed rehab. Holiday Hill accepted my needs and myself for my next challenge. I was treated with smiles, respect, and as though I were a friend. I never felt like a "patient".”
“The staff is so friendly and helpful, as a professional having to enter the facility frequently. Michelle the DON is accommodating and helpful. The facility is clean and I'm never denied access to patients as needed.”
“My wife was in the Allen Center for over two years. It was such a great facility to care for a loved one. The place was always clean and the layout was great for comfort of residence and visitors.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 12 of 20 deficiencies triggered by family complaints, indicating ongoing care issues that prompted reports. The most recurring problems involve food safety and nutrition services, resident safety and care quality, and administrative oversight. While all deficiencies show correction dates, the repeated issues across multiple surveys—particularly food safety violations appearing in 2022, 2023, and 2024—suggest persistent operational challenges that families should carefully consider.
Sep 19, 2024Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Sep 19, 2024Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 12, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 9, 2023Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Aug 9, 2023Routine1
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 14, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Nov 20, 2023
$4,587
Fine
Nov 13, 2023
$4,587
Fine
Nov 6, 2023
$4,587
Fine
Oct 30, 2023
$4,587
Fine
Oct 23, 2023
$4,587
Fine
Oct 17, 2023
$4,587
Fine
Oct 10, 2023
$4,587
Fine
Oct 2, 2023
$4,587
Fine
Sep 25, 2023
$4,587
Fine
Sep 18, 2023
$4,587
Fine
Sep 11, 2023
$4,587
Fine
Sep 5, 2023
$4,587
Fine
Aug 28, 2023
$4,587
Fine
Aug 21, 2023
$4,587
Fine
Aug 14, 2023
$4,587
Fine
Aug 7, 2023
$4,587
Fine
Jul 17, 2023
$13,762
Fine
Jun 26, 2023
$4,587
Fine
Jun 20, 2023
$4,587
Fine
Jun 12, 2023
$4,587
Fine
Jun 5, 2023
$4,587
Fine
May 30, 2023
$4,587
Fine
May 23, 2023
$4,587
Ownership & Operations
Who Operates This Facility
Holiday Hill INC
nonprofit
MATADOR SENIOR CARE LLC
CRYSTAL BRANN
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit holidayhill.net
Medicare data downloads
Original nursing home datasets
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