Coleman Healthcare Center
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 63 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a clean, active, and highly social environment for their loved ones. The therapy and activity programs are standout features. However, you should proactively ask management about their protocols for resident safety and how they address reported incidents of misconduct.
Google Reviews
Google Reviews
63 reviews analyzed“Coleman Healthcare Center is highly regarded by families for its warm, family-like atmosphere and an exceptionally caring staff that prioritizes resident well-being. Reviewers frequently highlight the engaging community activities and the noticeable cleanliness of the facility. However, one serious allegation regarding resident safety and staff negligence was reported, which warrants careful investigation by prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Engaging community and resident activities
- Clean and well-maintained environment
- Welcoming, family-oriented atmosphere
Concerns
- Serious allegation of resident safety/assault and staff negligence
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on a small set of repetitive, templated responses to acknowledge positive reviews. Negative reviews are handled by redirecting the reviewer to a specific compliance contact or using a canned apology.
Questions for Your Tour
- 1We've heard wonderful things about the compassionate nursing staff here; how do you ensure that same level of professional care is maintained during shift changes?
- 2Since the facility has such a welcoming, family-oriented atmosphere, how can we best participate in or visit during daily resident activities?
- 3With the focus on maintaining a clean and well-maintained environment, what are your daily protocols for resident room upkeep and sanitation?
- 4What specific protocols are in place to ensure resident safety and prevent any incidents of neglect or injury during the night?
- 5How does the clinical team manage medical emergencies or sudden changes in a resident's health status after regular business hours?
- 6We noticed you are active in responding to community feedback; how does the administration use resident and family input to improve care?
Personalized based on this facility's data
Key Review Excerpts
“Coleman Healthcare’s staff are friendly and very caring. God has definitely placed my brother in a place where he is even safe and all his needs are met.”
“I am a resident here at CHC for physical therapy after losing mobility after hospitalization last year. I have had excellence from staff including Nurses, CNA'S, Administration and Activities and of course Therapy, both Occupational and Physical; every department here, during the most terrifying time of my life.”
“The activity director does an amazing job also! She makes sure there is activities to accommodate everyone and there is different stuff every day for them to do.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against Coleman Healthcare Center, triggering federal investigations that found deficiencies in resident rights, medication management, and fire safety systems. The facility shows recurring problems with blocked emergency exits and heating systems across all three years of surveys, though all violations have correction dates. Consider the pattern of ongoing maintenance and safety issues when evaluating this facility.
Sep 11, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jul 2, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 26, 2024Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 27, 2023Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 27, 2023Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jul 28, 2022Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
NEXION HEALTH AT COLEMAN, INC
LORI MORAN
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.9/5 · Rank 6 of 26
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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