Hitz Memorial Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
Below average in IL · Below recommended RN staffing · Above average staffing · No penalties on record · Abuse citation
What this means for your family
Hitz Memorial Home is highly recommended for its warm, homelike environment and dedicated staff who build strong relationships with residents. While the building is older, the quality of care is consistently praised. Families should be aware that some visitors have reported negative experiences with the administrative office during the initial intake process, so it is advisable to prepare for that interaction.
Google Reviews
Google Reviews
22 reviews on Google“Hitz Memorial Home is highly regarded by families for its warm, home-like atmosphere and dedicated, long-tenured staff. Reviewers frequently praise the facility for its cleanliness, lack of clinical odors, and the genuine connections staff build with residents. While the building is noted to be older, families consistently emphasize that the quality of care and resident engagement far outweigh the facility's age.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and caring nursing staff
- Clean, odor-free environment
- Strong sense of community and resident engagement
- Low staff turnover compared to other facilities
Concerns
- Unprofessional or condescending office staff during intake (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how much the nursing staff cares for the residents; how do you ensure that same level of warmth and attention is maintained during shift changes?
- 2It's great to see that the facility is kept so clean and odor-free; what are your daily routines for maintaining the cleanliness of the resident rooms and common areas?
- 3We noticed the community feels very engaged; could you tell us more about the types of daily activities or social events planned to keep residents connected?
- 4How does the clinical team manage medical emergencies or sudden changes in a resident's health during the overnight hours?
- 5We appreciate how the management team responds to feedback from families; how would you describe the communication style between the administrative office and new families during the intake process?
- 6With the recent health inspection findings, what specific steps is the facility taking to address those deficiencies and improve overall care standards?
Personalized based on this facility's data
Key Review Excerpts
“The facility is always clean, the staff is always available and there’s none of ‘that’ smell EVER. Dad’s happy there and that makes me happy.”
“It is a very old building, keep that in mind. That doesn’t reflect the care they give. I would recommend this place to anyone looking for a place for their loved one.”
“Many of the folks at Hitz have been there for years, so the staff turnover is much lower than other places.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring problems, with families filing complaints that triggered investigations into abuse and neglect issues. The most frequent problems involve infection control, resident protection from abuse and neglect, and nursing staffing requirements. While all deficiencies show correction dates, the repeated issues with infection control across multiple surveys and ongoing family complaints about resident safety suggest persistent operational challenges that warrant careful consideration during your visit.
Mar 12, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Mar 19, 2025Complaint1
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Sep 12, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 12, 2024Routine2
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 25, 2023Routine5
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jul 19, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Hitz Memorial Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit hitzhome.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.