Hillview Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
The facility stands out for its highly compassionate and collaborative care team, which is a significant asset for resident well-being. Because some recent low ratings lack context, families should conduct an in-person visit to verify current care standards and staffing levels.
Google Reviews
Google Reviews
8 reviews analyzed“Families can expect a kind and compassionate staff, with several reviewers specifically praising the teamwork between nursing, med aides, and housekeeping. However, the facility has a history of inconsistent ratings, including several one-star reviews with no descriptive text.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Friendly and helpful housekeeping
- Positive resident-staff interactions
- Nice facility environment
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1With your impressive 5-star CMS health inspection rating, how do you ensure that high standard of clinical care is maintained every single day?
- 2We've heard wonderful things about the compassion of your nursing team; how do you foster that culture of kindness among the staff?
- 3Since the facility has such a nice environment, what kind of daily activities or social outings do you have planned to keep residents engaged?
- 4How does the housekeeping team work with the residents to ensure their personal living spaces feel clean and comfortable?
- 5In the event of a medical emergency during the night, what is the protocol for ensuring immediate care is provided?
- 6With a smaller, intimate community of 52 residents, how do you ensure each person receives personalized attention from the staff?
Personalized based on this facility's data
Key Review Excerpts
“Caring and compassionate people work here.I have to say from the Director of Nursing to their nurses, Med aide ,CNA's and housekeeping staff, everyone was kind, helpful and worked well together on solutions for these blessed happy patients.”
“I love the staff and residents Very nice place..”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
15
measures
1
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that led to findings about treatment care and resident belongings protection. The most recurring issues involve nutrition and dietary services, infection control, and resident rights, with food safety problems appearing in both 2023 and 2024 surveys. While all deficiencies have correction dates, the repeated nutrition violations and complaint-triggered investigations suggest ongoing care quality challenges that warrant careful evaluation during visits.
Feb 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 26, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jul 16, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jul 26, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
HILLVIEW SKILLED CARE, LLC
ANDREA JOHNSON
Chain Affiliation
Hamilton County Hospital District
10 facilities nationwide
Chain avg rating: 2.7/5 · Rank 1 of 10 (Best)
Ownership & Management
Owners
Hillview Skilled Care, LLC
Owner (parent company) · Organization
Hooper, Grady
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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