Hilltop Springs Senior Living

This report details a complaint investigation conducted on behalf of the facility. The investigation reviewed documents and conducted interviews regarding personal rights allegations. Overall, the findings for the allegations were determined to be Unsubstantiated.

The complaint investigation found that the allegation regarding insufficient staff to meet resident needs was substantiated. The primary deficiency cited is a failure to ensure adequate coverage by qualified personnel when regular staff members are absent. Immediate corrective action is required to address staffing levels and qualifications.

This report details the findings of a complaint investigation regarding allegations of staff forcing a resident to have blood drawn. The investigation concluded that there was not a preponderance of evidence to prove the alleged violations occurred, and consequently, no citations were issued per Title 22 Regulations.

The facility underwent a case management visit to follow up on an Incident Report regarding a resident fall. The Licensing Program Analyst conducted interviews and reviewed the case. No citations were issued per Title 22 Regulations.

The facility underwent an unannounced case management visit to follow up on a Death Report/Incident Report submitted on 10-29-25. The Licensing Program Analyst reviewed documentation with the administrator and staff. No citations were issued per Title 22 Regulations.

This report details a complaint investigation conducted on September 3, 2025, regarding bed bugs. The investigation concluded that the allegation was Unfounded, meaning the complaint was dismissed as having no reasonable basis. No specific deficiencies were cited in the report.

The facility was visited for a case management follow-up regarding a resident's fall and subsequent fractured hip. The Licensing Program Analyst conducted interviews with the administrator and nurse regarding the incident. No citations were issued per Title 22 Regulations.

The facility underwent a Case Management visit on July 29, 2025. During the visit, files were reviewed, and the report noted that the inspection was part of an annual inspection process that began earlier. No specific deficiencies were cited in the provided report text.