Charleston Rehab and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 8 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (28 vs median 11.0)
- High staff turnover (53%)
- High RN turnover (64%)
Below average in IL · Below recommended RN staffing · No penalties on record
What this means for your family
Given the reports of delayed pain medication and unaddressed property damage, families should exercise caution and perform a thorough in-person tour. It is essential to ask management specifically about their protocols for medication scheduling and the security of resident belongings.
Google Reviews
Google Reviews
8 reviews on Google“Charleston Rehab and Nursing receives highly polarized feedback, with several 5-star ratings lacking written context and specific 1-star reviews detailing serious lapses in care. Families have reported concerns regarding the safety of personal property and significant delays in pain medication administration for residents in distress.”
Quality Themes
Tap a score for detailsStrengths
- Responsive owner engagement
- Active management follow-up on complaints
Concerns
- Inadequate or delayed medication management
- Lack of accountability for personal property damage
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that management is very active in responding to feedback online; how does that same level of responsiveness translate into daily communication with families regarding their loved one's care?
- 2Given the recent focus on medication management in the industry, what specific protocols and double-check systems do you have in place to ensure medications are administered accurately and on time?
- 3We understand that personal belongings are important to residents; what is your process for tracking and safeguarding personal items to prevent loss or damage?
- 4With a capacity of 139 residents, how do you ensure that staff members have enough time to provide personalized attention to each individual throughout the day?
- 5What steps are you currently taking to improve your health inspection and staffing outcomes to ensure the highest quality of care for your residents?
- 6Could you walk me through a typical day for a resident here, and how do you tailor activities to keep everyone engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother who is in serious pain was allowed morphine every two hours due to multiple rib fractures... my mom found the nurse and let her know my grandma was an HOUR past on her medication and could she please have some”
“I presented concern to facility; no response. I believe facility staff could have prevented damage to my laptop.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Charleston Rehab and Nursing shows concerning patterns with 23 complaint-triggered deficiencies from families filing reports about resident protection and safety issues. The facility has recurring problems with protecting residents from abuse and neglect, medication management, and maintaining safe environments free from accident hazards. While all violations show correction dates, the repeated nature of serious issues across multiple surveys, particularly around resident safety and abuse prevention, warrants careful consideration during any visit.
Apr 23, 2026Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Mar 12, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 17, 2026Complaint8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 2, 2025Complaint8
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 9, 2025Complaint3
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 12, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Payment Denial
Sep 2, 2025
45-day denial
Ownership & Operations
Who Operates This Facility
Charleston Rehab and Nursing
for profit
Chain Affiliation
Stern Consultants
23 facilities nationwide
Chain avg rating: 2.2/5 · Rank 13 of 25
Ownership & Management
Owners
Bsf Family Holdings LLC
Owner · Organization
Nimble Navigator Partners LLC
Owner · Organization
Bsf 2025 Family Trust
Owner (parent company) · Organization
Com Family Trust
Owner (parent company) · Organization
Tlm Family Trust
Owner (parent company) · Organization
Friedman, Benjamin
Owner (parent company)
Millman, Chaim
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit charlestonbytutera.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.