Hillsville Health & Rehab Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and small-facility atmosphere, which many families find beneficial for recovery. However, given the serious historical reports of neglect and missing items, we strongly recommend that you visit frequently and unannounced to monitor your loved one's care and hygiene personally.
Google Reviews
Google Reviews
38 reviews on Google“Hillsville Health & Rehab Center receives high praise for its physical therapy services and compassionate, attentive staff, particularly from families of short-term rehab patients. However, the facility faces serious allegations regarding neglect, including reports of residents being left unassisted, hygiene issues, and missing personal belongings. Families should weigh the positive feedback regarding therapy and small-facility atmosphere against these significant concerns about basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and friendly nursing staff
- Small, intimate facility size
- Active and engaging activities program
Concerns
- Neglect of basic care needs (feeding, hygiene, call light response) (mentioned by 2 reviewers)
- Loss or withholding of resident personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since this is such an intimate, 60-resident facility, how do you ensure every resident gets personalized attention during mealtimes and daily hygiene routines?
- 2We noticed the staff is very responsive to feedback; how does the management team typically address any concerns families might have about daily care?
- 3What specific steps are in place to ensure that residents' personal belongings and sentimental items are kept safe and organized?
- 4Can you tell us more about the activities program and how you keep residents engaged with the community throughout the week?
- 5How does the nursing team handle medical emergencies or changes in health status during the overnight hours?
- 6We've heard great things about the physical and occupational therapy here; how do you coordinate those services with the daily nursing care?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy (the most important reason for being there) was excellent. The day time staff was very attentive and helpful.”
“We do like that it's a smaller facility with only 60 beds, as we feel she's able to get more attention. The staff have been extremely friendly and informative.”
“I witnessed 5 of the staff standing around in one hallway, all starrings at their phones! That might be alright if they weren't busy but I saw ONE woman running around serving the residents DINNER”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of recurring issues across all three surveys, with families filing at least one complaint about treatment and care quality. The most frequent problems involve fire safety systems (sprinklers, smoke doors, emergency lighting), treatment and care delivery, and building safety requirements. While all deficiencies were reportedly corrected, the persistent recurrence of fire safety and care quality issues across multiple years, including recent 2024 findings, suggests ongoing operational challenges that families should discuss during visits.
Jul 3, 2024Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 3, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 21, 2022Routine11
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Mar 4, 2020Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Hillsville Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 125 (Best)
Ownership & Management
Owners
Wwbv Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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