Hillsboro Rehab & Hcc
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 68 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (28 vs median 11.0)
- High staff turnover (60%)
- High RN turnover (75%)
Bottom 25% in IL · Critically understaffed (RN) · Worst in TUTERA SENIOR LIVING & HEALTH CARE chain · $317,893 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its warm staff and active environment, but the serious allegations regarding hygiene and medication management are concerning. We strongly recommend that you conduct an unannounced visit to inspect cleanliness personally and ask the administration specifically about their medication verification protocols.
Google Reviews
Google Reviews
68 reviews on Google“Hillsboro Rehab & HCC receives a high volume of positive reviews praising the friendliness and attentiveness of the nursing and CNA staff. However, the facility faces serious allegations regarding cleanliness and quality of care, including reports of pest issues and medication management errors. Families should weigh the warm, home-like atmosphere reported by many against the specific, critical concerns raised by others.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Clean and well-maintained facility
- Strong communication with families
- Engaging activities for residents
Concerns
- Serious medical/medication management errors
- Pest infestation (roaches)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management is very responsive to feedback online; how do you typically involve families in the process of addressing facility concerns?
- 2What specific protocols are in place to ensure medication is administered accurately and double-checked by the nursing team?
- 3How does the nursing staff manage complex medical changes or emergencies during the overnight hours?
- 4What kind of daily activities or social programs are available to keep the residents engaged and active?
- 5Can you tell me more about your current cleaning and maintenance schedule to ensure the facility stays comfortable for everyone?
- 6What steps are being taken to address the recent staffing levels to ensure every resident gets the attentive care they need?
Personalized based on this facility's data
Key Review Excerpts
“I'm contacted anytime there is any issue no matter how small. She has been in a couple of other places and has never been as settled as she is here”
“Jessica and Brisa are the best CNA around! I love how kind and caring they are when they take care of me. They make my day pleasant! The food is delicious the kitchen staff know how to cook!”
“Every time I walk through the door, I am greeted with a smile. The staff is always helpful and takes the time to listen and to answer any questions I might have.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
12
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious recurring problems, with nearly half of its 91 deficiencies triggered by families filing complaints about protection from abuse and neglect, nursing staffing, and accident prevention. Multiple reports show ongoing issues with resident safety, basic daily care assistance, and medication management, with violations persisting across surveys from 2022 through 2025, indicating problems are not being effectively resolved despite reported corrections.
Mar 12, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 29, 2026Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 4, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 8, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Aug 5, 2025
$50,408
Fine
Sep 26, 2024
$202,329
Payment Denial
Sep 26, 2024
2-day denial
Fine
Aug 8, 2023
$64,513
Payment Denial
Aug 8, 2023
15-day denial
Ownership & Operations
Who Operates This Facility
Hillsboro Rehab & Hcc
for profit
Chain Affiliation
Tutera Senior Living & Health Care
26 facilities nationwide
Chain avg rating: 2.2/5 · Rank 21 of 25 (Worst)
Ownership & Management
Owners
Jct Family Limited Partnership
Owner · Organization
Tutera Investments, LLC
Owner · Organization
Tutera, Marian
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.