Hillsboro Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise skilled and professional physical therapy team. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
While the facility has a strong rehabilitation therapy team and many dedicated individual nurses, there are recurring, serious reports of poor discharge planning and communication. Families should insist on a detailed care transition plan and verify that all medical needs are documented before discharge, as multiple reviewers noted significant lapses in these areas.
Google Reviews
Google Reviews
45 reviews on Google“Hillsboro Health & Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated nursing and therapy staff while others report severe lapses in medical care and communication. While some patients report successful rehabilitation and compassionate support, multiple reviewers have raised critical concerns regarding hygiene, medication management, and discharge planning. Prospective families should carefully vet the facility's current management and staffing levels before committing to a stay.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and professional physical therapy team
- Many individual nurses and CNAs noted as caring
- Clean and well-maintained facility environment
- Effective COVID-19 safety protocols
Concerns
- Poor communication and disorganized discharge planning (mentioned by 4 reviewers)
- Understaffing leading to long call-button wait times (mentioned by 3 reviewers)
- Unsanitary conditions or unpleasant odors (mentioned by 3 reviewers)
- Inadequate medical oversight or medication errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team and the care provided by your nurses; how do you ensure that level of personal connection is maintained with every resident?
- 2What specific steps does your team take to ensure medication management is handled accurately and that doctors are kept closely informed of any changes?
- 3How do you manage the discharge planning process to ensure that families and residents are fully informed and prepared for the transition back home?
- 4What is your protocol for responding to call buttons, and how do you ensure residents receive timely assistance even during busy shifts?
- 5Can you tell us more about the daily activities and social engagement opportunities available, especially for those in your memory care program?
- 6How does the facility manage cleanliness and environmental upkeep to ensure a fresh and comfortable atmosphere for all residents?
Personalized based on this facility's data
Key Review Excerpts
“My dad revived great care from the nurses and their aides during his time there. When it came time to insert a catheter after a failed trial without it, it took multiple tries from different nurses. They finally contacted their hulking manager who was successful in placing the catheter all while talking my dad through it and minimizing his discomfort.”
“This place is really dysfunctional. My mom's discharge was a complete joke. She was sent home without home health in place and not sufficiently taught how to feed herself through her g-tube.”
“Because Empres didn't pay attention to my medical needs I lost all my toes on my right foot. Their wound specialist kept telling me he was going to check my right foot but when he said he'd be there to inspect it he would just check someone else and then disappear.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to 9 deficiency citations, indicating ongoing concerns about care quality, medication management, and safety oversight. The facility shows recurring problems with medication management, care planning, and providing appropriate treatment that span multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the pattern of repeated issues in core care areas, combined with complaint-driven investigations, suggests persistent quality challenges families should carefully evaluate.
Aug 12, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 23, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 9, 2024Routine10
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Feb 9, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Sep 5, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Ownership & Operations
Who Operates This Facility
Hillsboro Health & Rehabilitation Center
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 5 of 41 (Best)
Ownership & Management
Owners
Pacific Northwest Snf Operations Holdings (or) LLC
Owner · Organization
Ch Pacific Northwest Holdings LLC
Owner (parent company) · Organization
Pacific Northwest Snf Operations Holdings LLC
Owner (parent company) · Organization
Witzcorp Global LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Yenowitz, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit hillsborohr.com
Medicare data downloads
Original nursing home datasets
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