Avamere Rehabilitation of Hillsboro
Strong Medicare quality ratings; families often praise effective physical and occupational therapy teams. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
This facility has a capable therapy team, but the recurring reports of neglect, poor hygiene, and communication failures are serious red flags. If you choose this facility, you must be prepared to be a daily, active advocate for your loved one, as the facility is frequently understaffed and unresponsive to family inquiries.
Google Reviews
Google Reviews
41 reviews on Google“Avamere Rehabilitation of Hillsboro receives highly polarized feedback, with some patients praising the physical and occupational therapy teams, while others report severe lapses in basic care and communication. Families frequently express frustration over the facility's aging infrastructure, poor responsiveness to call lights, and difficulty reaching staff for updates. While some individuals report excellent recovery experiences, the recurring reports of neglect and understaffing make this a high-risk choice for those requiring intensive oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Some highly dedicated and compassionate nursing staff
- Successful post-surgical rehabilitation outcomes
Concerns
- Significant understaffing leading to slow response times (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 6 reviewers)
- Facility cleanliness and aging infrastructure (mentioned by 5 reviewers)
- Poor quality, cold, or inedible food (mentioned by 4 reviewers)
- Inadequate hygiene and patient care standards (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific protocols are in place to ensure consistent communication between the therapy teams and family members regarding progress?
- 2I noticed the facility has a high volume of therapy success stories; how do you ensure that same level of dedicated attention is maintained for daily personal hygiene and routine care needs?
- 3Could you walk me through your current staffing plan during evening and weekend hours to ensure that residents receive timely assistance when they use their call lights?
- 4I see that you actively engage with online feedback; how has that family input specifically influenced recent changes to your dining program or food quality?
- 5With the building being an older facility, what is your current plan for ongoing maintenance and ensuring that resident rooms remain clean and comfortable?
- 6In the event of a medical change or emergency, what is your standard process for notifying family members to ensure we are kept in the loop immediately?
Personalized based on this facility's data
Key Review Excerpts
“The facility is little misleading at first sight, it could use a coat of fresh paint and some wall patching on the inside. That said, I would still rate as five stars because of the medical professionals and staff that took care of me.”
“Took 45 mins. Or more to get any help after ringing the bell for emergencies. Covid was rampant. We had to get tested almost every day. The facilities were not clean, especially the bathroom. They were clearly shortstaffed.”
“The staff don't seem to care about the patients. My mother stayed here after femur surgery and her care was so poor, she ended up back in the hospital with several infections, including staph.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing formal complaints, leading to 5 complaint-triggered inspections over recent years. The main recurring issues involve resident safety and accident prevention, resident rights violations, and treatment/care quality problems. While most deficiencies appear corrected after discovery, the pattern of safety hazards and families feeling compelled to file formal reports about care quality suggests ongoing supervision and care coordination challenges that prospective families should investigate thoroughly during visits.
Jan 8, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 21, 2025Routine15
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nov 7, 2024Complaint1
Resident Rights Deficiencies
Protect a residents' right to refuse some types of non-requested transfers within the nursing home.
Sep 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 31, 2023Routine14
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Federal Penalties
Fine
Jul 31, 2023
$23,465
Ownership & Operations
Who Operates This Facility
Avamere Rehabilitation of Hillsboro
for profit
Chain Affiliation
Avamere
29 facilities nationwide
Chain avg rating: 2.9/5 · Rank 19 of 33
Ownership & Management
Owners
Karl Rickard Miler Jr Revocable Trust
Owner · Organization
Miller, Karl
Owner
Kofstad, Mary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit avamere.com
Medicare data downloads
Original nursing home datasets
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